Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 662 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Anonymous

Juliet

Hellen

"I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn\u2019t answer my question and basically was saying it wasn\u2019t in stock, but passing the blame on to 3rd parties.\r\n\r\nIt is now the 24th June (just over a month from my initial order). I didn\u2019t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn\u2019t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn\u2019t address my question. I want the item so I don\u2019t want to cancel, besides I used a 25% off voucher that I doubt I\u2019d get back if I cancelled.\r\n\r\nOne good thing is they don\u2019t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe.\r\n\r\nUpdate #2 - 29th June\r\nI was very grateful to have received an email on 26th June from customer services with an order update that didn\u2019t feel scripted and was written by a human. Thank you.\r\n\r\nHowever, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don\u2019t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don\u2019t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24\/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack.\r\n\r\nUpdate #3\r\nToday I am convinces I have never spoken to a human, but that it must be just an AI chat bot.\r\n\r\nOn 1st July \u201cShannon\u201d confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this).\r\n\r\nOn 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they \u201cwill raise this with our payments team\u201d.\r\n\r\nOn 15th July I get an odd reply saying \u201c This item encountered a payment problem and was not charged for. Please can you update your payment\u201d. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I\u2019d receive a new 25% discount code.\r\n\r\nFast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company."

Pete

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a DVD Box to not knowing this company was located in the UK. It still shouldn't have taken 4 weeks to arrive but they did say that it might in their email. Cardboard box in a bubble wrap envelope arrived and even before opening it, I knew what probably happened to its edges and yes - all edges had dents as if the box had been in use for a few years. I was going to accept that and live with it but then I opened it and found out that they'd sent the wrong language edition, not the one I had ordered. So I contacted their customer service via the website and got a reply within a day. While that's good service, I'd appreciate it, if they made sure that their standard texts in foreign languages are free from mistakes and unambiguous in meaning. I supplied some fotos of the box and they immediately offered a refund if I send the box back. Along with that came a form to put into the return package and it had a barcode label with their address on it to go on the outside of the return parcel. I thought the barcode was for the post to scan but handing it to the lady she could only tell me that it wasn't one of their codes and that I'd probably have to pay for it myself. All I could say to that is, that I didn't know because the instructions on the form were so unclear. Honestly, it read like a google translator translation, not like it was done by a human. The form was also filled in to refund me instead of exchanging the box for the correct one so I tried changing that by adding an explanation but it was obviously ignored. I sent it from the UK when I was on holiday a couple of weeks later because I had a hunch that they weren't going to pay for shipping. And I was right. A few days after sending it back, they sent me a confirmation email and said they'd refund my purchase price. I immediately replied, saying that I wanted the shipping costs as well, since this refund was not what I had asked for and any mistakes had been made on their end. The response given was that they do not cover return shipping costs. I replied, asking whether that was their final word since I had done nothing wrong and ended up having nothing but inconvenience and shipping costs on my end. I said that this was very poor business manners and that I'd tell everyone I know about my experience with them if they didn't think it was their duty to pay for the costs that their mistake had caused. So now, 2 weeks after that, all I have heard off them is that my last complaint had been forwarded to the appropriate people. Zavvi, I'll take that as a "no, were not paying your 3 pounds shipping" and hope that you either realize that this is really bad business conduct or that people just stop ordering from you. Simple things could improve your company significantly: - get employers in customer service with good language skills if you want to do business abroad - protect your goods from shipping damage properly, everybody knows that bubble wrap doesn't protect cardboard well - if the mistake is made on your end, have the balls to admit it and set it right without leaving your customers to clean up after you I won't be buying from you again any time soon, that much is for sure!”

Helpful Report

Posted 9 years ago

“Ordered three items in a £30 deal. sent 2 and refuse to accept their mistake or acknowlege the deal in 2 weeks of messages (the only way you can contact them) trust me stay away its not worth it. they now want me to return items....making me £4.60 out of pocket for the return postage. will be going to ofcom and fraud its my only option now.”

Helpful Report

Posted 9 years ago

“I seriously don't even want to give them one star, but since it's not possible to give them none, this is the grade I'm forced to give them. I don't know where to start or where to end in this review, so I'll just lay it down in short terms. I ordered a Zbox in the beginning of October and thereby I also automatically subscribed for the boxes to come in future. Or so I thought. I had to write to let them know, that I had not received my box after 14 days. They replied, that it had to be on it's way and I got it the next day. In the end of October I wrote them again to ensure that my "November box" would come as I planned, since I could not see anything in my subscription list on their website. They replied that everything was in order. In the beginning of November my status still said: "Pending". Naturally they had withdrawn the money from my account (that always seem to be working). However no shipment of my order was made. I've contacted Zavvi on the occasions the following days. They all had different stories and explanations. 24 hour respond time is by the way very annoying when you try to communicate with someone. Well, they first told me they couldn't find my order, then that they couldn't find the subscription and finally that it had been shipped on the 2nd of November. I live fairly close to the UK and I still have received absolutely nothing :-( My status still says: "Pending" and I'm still extremely upset!”

Helpful Report

Posted 9 years ago

“Very bad company. Received a damaged item which was beyond repair. I emailed them about expecting a refund. Sent photos and they only offered me a 15% refund. I also have another item that's been pending for over a month! Don't be fooled by the low prices!”

Helpful Report

Posted 9 years ago

“Pre-ordered a game, so it should arrive on the day of release on the 06/11/2015, just in time for a birthday. NOW I've just received an email saying it should be here by the 11th, Why offer a pre-ordering service if you can't even ship a disc on time. And don't even try contacting them they never reply. Will avoid in future, you should to.”

Helpful Report

Posted 9 years ago

“Just the worst online company I have dealt with. Preordered a game with bonus DLC and the standard game came more then a week late. Sent it back as I had bought it somewhere else by then and now it is a month and a half later and still no refund! Absolutely awful! Avoid and stick with Amazon!! Or anyone else really!”

Helpful Report

Posted 9 years ago

“Terrible do not waste your time, your product will take ages to come”

Helpful Report

Posted 9 years ago

“Customer service.....what customer service??? I placed an order on Monday and they came back to me with a query on Wednesday which I responded to straight away but still haven't heard back. I then sent another email on Thursday asking for an update and stating that I would need to cancel the order if they couldn't get my purchase to me for Friday and finally got a response to this email on Friday saying sorry you want to cancel your order....I didn't want to cancel, I wanted them to send it to me!!!! You have to raise all queries online as they do not have a telephone number. You then get an automated response to your emails stating that they aim to respond within 24 hours but allow up to 48. It was 48 hours before they raised the original query with me and it's over 48 hours since I sent my second email. They obviously don't want a £280 sale. What sort of company doesn't have a telephone number to contact them on????? A dodgy one...avoid!!!!!!!”

Helpful Report

Posted 9 years ago

“This is my first time ordering from this website Zavvi. I ordered one dvd movie to try it out and be on the safe side incase it was a scam. I ordered on 9/28/2015. Well, I still haven't received my package and after several emails (4 emails) trying to contact customer service, I will finally be receiving my refund in 3 to 5 days. However, the refund is for the wrong amount and it has taken more than a month. After receiving a confirmation email from Zavvi about my refund, I contacted customer service again to advise them the refund is less than what I paid. They answered it will take 3 to 5 days again. Do not order from this site! Scam!!”

Helpful Report

Posted 9 years ago

“Sells items without holding them in stock 2 weeks no delivery or refund”

Helpful Report

Posted 9 years ago

“Awful, awful, awful. I've tried to order an Xbox one twice now and have the conformations only for my account to be closed on each occasion without notice. When I emailed them, cause they don't have a phone number, they say they can't ship due to a security reason. Why not tell me what the reason is then instead of closing my account....... Arrrgghh!!!”

Helpful Report

Posted 9 years ago

“Best advice I can offer.... read all reviews before making a purchase. Worst company I have ever dealt with online. Bought PS4 bundle (£330) received with one game missing. Asked why missing, went into investigation for 5 days, waited 5 days.... still under investigation. Told them i wanted game or full refund. Told me to send the PS4 back! No offer of supplying missing game. Asked me to pay £10 for collection, told them to get knotted. Eventually got a free collection and a refund, but the emailing communication (as there is no phone number to speak to a human) is ridiculous, having to wait 24 hours between each message really drags it out! Thankfully had piece of mind that bought by credit card and Virgin were there for back up! Will never use this company again.”

Helpful Report

Posted 9 years ago

“Trying to return an item that arrived poorly packaged and damaged - Has taken weeks to get a replacement sent out from their email only customer services, and once I did, they ignored my requests to have it packaged in a box. Lets see if this one arrives damaged too. They have literally ignored pretty much everything I have said to them, and get this - THERE IS NO UK PHONE NUMBER TO CALL, UNLESS YOU BUY THROUGH EBAY- THEN YOU CAN CALL CUSTOMER SERVICES........Don't call them unless you do buy through eBay though because they wont help you. USELESS company and I wont be dealing with them again.”

Helpful Report

Posted 9 years ago

“I've been waiting for 7 weeks now for a refund. Zavvi are ignoring all messages on facebook and twitter and are not returning emails through their main website. Not sure what to do now, doesn't seem to be anyone to help?”

Helpful Report

Posted 9 years ago

“I ordered a set of Black Books DVDs to be shipped to the US. The price was right, but I should have looked at Zavvi's reviews first! Zavvi sent an e-mail asking me to wait three weeks before letting them know that the product had not arrived. When I contacted them after five weeks, they told me that they couldn't do anything for me after four weeks; no offer of reimbursement or any such thing.”

Helpful Report

Posted 9 years ago

“on the 23rd sept i decided to order myself some dodgeball vinyl idolz from zavvi and they cost £14.99 each x 2 = £29.98 and zavvi didnt send with tracking id so just have to wait and they said wait 14 days after dispatch. and today is the 1st oct and i got in was one parcel from ebay and nothing else still waiting. plus on the 25th sept i ordered 5 more vinyl idolz £14.99 each 3 ghostbusters and 2 napoleon dynamite ones of which im still waiting for with 2 pops cylon and darlek pop but zavvi sent the cylon separate by recorded mail i got that but why not send the rest by recorded mail. plus in the past mail men around here have stuck my mail through another thieves door which sounds the same but isn't this address and hes around the corner from me. but no proof of posting so he can pilfer my mail and the postman dosent think twice about looking at the name on the mail just the address lazy man. do wish companys would make it compulsory for them to do recorded mail as a standard or use any other company and stop trying to be cheap by using the cheapest company they dont even take into account the companys bad rep like yodel and hermes. etc royal mail is bad and there postmen just stick letters through anyones door but with no posting id or tracking its theres for the taking. last time ill ever use zavvi.”

Helpful Report

Posted 9 years ago

“Worst customer services. Their default position is 'computer says no.' They respond to questions you"ve not asked and with other people's names and continually ignore the tough questions completely. No attempts whatsoever to go above and beyond to rectify problems. No human beings you can talk to and options to respond to problems that are limited and fo not usually fit the problem being reported. So called Zavvi exclusives suddenly crop up on other sites and they state limited editions to get you to buy and then they print lots more eg Tartan steelbook. Appalling.”

Helpful Report

Posted 9 years ago

“I pre-ordered skylanders superchargers with zavvi and began to get suspicious yesterday when it just sat I waiting for stock pick. They didn't contact me. I mailed them. I received a reply today to say that They have no stock of the item that I had pre-ordered !!! They may have cheaper prices but there is a reason for this. Their customer service does not exist they are appalling and I am shocked they are still trading. I would rather now pay an extra 10.00 and know I will get the product have asked for and on the day its due. Pls do not buy from zavvi”

Helpful Report

Posted 9 years ago

“Pre-ordered a game for release date delivery, a day later and they still have not dispatched it. Customer service are useless and are unable to track/update or advise on an order. Look elsewhere, it may be more expensive but you will get what you paid for and be able to speak to someone with more brain cells that eyes.”

Helpful Report

Posted 9 years ago

“Would never use zavvi online again. There customer service skills are absolutely ribbish. when missing items from my order they pretty much kept sending the same response to my messages. frustrating to say the least. Keep well away from zavvi”

Helpful Report

Posted 9 years ago

Zavvi is rated 1.2 based on 662 reviews