Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 662 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

Write Your review

Tell us how Zavvi made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Anonymous

Juliet

Hellen

"I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn\u2019t answer my question and basically was saying it wasn\u2019t in stock, but passing the blame on to 3rd parties.\r\n\r\nIt is now the 24th June (just over a month from my initial order). I didn\u2019t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn\u2019t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn\u2019t address my question. I want the item so I don\u2019t want to cancel, besides I used a 25% off voucher that I doubt I\u2019d get back if I cancelled.\r\n\r\nOne good thing is they don\u2019t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe.\r\n\r\nUpdate #2 - 29th June\r\nI was very grateful to have received an email on 26th June from customer services with an order update that didn\u2019t feel scripted and was written by a human. Thank you.\r\n\r\nHowever, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don\u2019t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don\u2019t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24\/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack.\r\n\r\nUpdate #3\r\nToday I am convinces I have never spoken to a human, but that it must be just an AI chat bot.\r\n\r\nOn 1st July \u201cShannon\u201d confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this).\r\n\r\nOn 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they \u201cwill raise this with our payments team\u201d.\r\n\r\nOn 15th July I get an odd reply saying \u201c This item encountered a payment problem and was not charged for. Please can you update your payment\u201d. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I\u2019d receive a new 25% discount code.\r\n\r\nFast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company."

Pete

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service non-existent. I ordered the January Zbox with a 1 month subscription, wrongly thinking I would only receive the January Zbox. I was then sent the February one as they had put my order on auto renewal. I told them I didn't want it and they just stated return the item and we'll refund you when it arrives. No instruction as to how to return it was given so I returned it by writing 'Return to Sender, item was not ordered' on the label next to the return address. After two weeks I have still not received the refund and they say that the item hasn't returned back and I haven't supplied them with a tracking number no refund will be given until they receive it. Considering I never ordered the thing and I was given no returns instructions I think their customer service is disgusting. There is no phone number to ring and they basically having you running round in circles using their clunky online message system. I have now contacted the Ombudsman to see if I can get my refund as its not my fault a) they sent the item or b) the post office has lost it.”

Helpful Report

Posted 9 years ago

“Well, I can't deny the good price and I guess zavvi is good if you don't have to use the customer services. My parcels was lost during delivery (which can happen, I understand),for that I don't blame them. The problem is the customer service, they "reply" to you request with generic, non-relevent answer. You feel like you are talking to robots. They completely ignore your specific questions, and allow themselves 24-48h before you get any updates. When you contact the feedback team about your experience, they just are "sorry for me being unhappy" give themselves up to 48h again and bye bye. They just don't give a thing about you, once they got their money. As of now, after 28 days I still don't have what I paid for. The replacement item has been aproved by them last thursday, and is still not out for delivery. Worst customer service ever.”

Helpful Report

Posted 9 years ago

“terrible company!!! avoid like the plague, they will take your money and you will never see your item. be warned. I read the bad reviews and still ordered. BIG mistake. good prices will make you think to take a chance but you might aswell get the money in your hand and just set it on fire”

Helpful Report

Posted 9 years ago

“They were anable to meet any of my needs each question that I had they came up with ridiculous answers! I will NEVER shop her again. Worst online purchase!”

Helpful Report

Posted 9 years ago

“This company are a joke. PLEASE READ AND DO NOT USE THEM. I placed an order for 2 items of clothing on 9th December for Christmas. First, the order said that one item was not in stock, after saying it was, so the order was split. Neither item turned up, after both were confirmed as shipped. The customer service is pointless, you WILL wait days for a response, and the response will not be followed up and will be from a different person every time. Plus, every time you message them and they reply they close the message thread as complete. In total, I've sent over 30 messages just trying to get 2 items. After 2 months the latest response was, 'our team are looking into you're query and will respond soon, thank you for your patience.' 2 MONTHS! No contact number, no follow ups and no idea. They have some great products and I'm glad for all you that got them, but I've never had such poor service. DO NOT USE... EVER!!!!!!!”

Helpful Report

Posted 9 years ago

“Ordered a "Zavvi Exclusive" steelbook Blu-ray back in November 2015, my first of multiple pre-orders with Zavvi. Officially released yesterday (February 1st 2016) but my order was sat awaiting stock! Emailed Zavvi asking why, their response: - "I am really sorry that this has not yet been dispatched. The Walk 3D (Includes 2D Copy) - Zavvi Exclusive Limited Edition Steelbook [Blu-ray] is on special order for you with our supplier but at this time they are unable to give me a date for when they will have it back in stock. In the meantime our buyers are trying to obtain this for you from other suppliers." This was pre-ordered LAST YEAR! I have now cancelled all my pre-orders and will take my business elsewhere (if they can't get the first one shipped why bother with the remaining orders).”

Helpful Report

Posted 9 years ago

“Pre-ordered an item as a Christmas which was due for release at the beginning of Novemeber. On the release date no notification of dispatch and no update. Finally chased Zavvi middle of November to be told they were having trouble sourcing the item, why offer it as a pre-order then?!? Middle of Decmeber and still no notification or update and finally had to order though another company. Unfortunately due to the business of Christmas/New Year and the time that elapsed sice I ordered the item I forgot to cancel this item. Have now recieved an email to advise that they are shipping this item and depsite contacting them to stop the order this still arrived! I am now emailing back & forwards trying to get the item returned. They want to charge me £6.00 return and they want me to pay this up front via paypal? Absoultely shocked 1. That they want to charge me when they have inconvinienced me and 2. that they want additional money? Surely they should deduct this from my refund? Shocked does not even cover my feelings at present. AVOID AVOID AVOID!!!!”

Helpful Report

Posted 9 years ago

“I am in the United States and ordered a 6 dvd set for my daughter for Christmas. I did not know what a Region 2 was. When i first contacted customer service I was told they would refund the purchase price but not the shipping because it is stated on their website that it was a Region 2. I then got a message saying they would not refund anything because region 2 was stated on their website You would think that since it was paid for with American currency and being shipped to the United States that someone would have contacted me to make sure the the order was correct. First and last time ordering from this company.”

Helpful Report

Posted 9 years ago

“Very poor Customer Service ... If anything goes wrong with your order there is no telephone number to call & e-mail contact gets you no results, just stalling, fobbing off messages. ... Steer well clear!”

Helpful Report

Posted 9 years ago

“A total useless company. Such a waste of space you are. Stop wasting customers' important time.”

Helpful Report

Posted 9 years ago

“Having now experienced not 1 but 2 instances of incredibly poor customer service from Zavvi, I felt it my responsibility to share these stories in order to warn others that although their prices may be reasonable, don't expect much help from them should anything go wrong! The first instance relates to a promotion Zavvi were running in late 2014 whereby if you made a purchase using a particular payment method (MasterPass) you would receive a £10 voucher. Having received this voucher I attempted to use it, only to discover it was invalid. Having raised this issue with Zavvi (11th March 2015) they eventually informed me that they would issue a replacement voucher once they received them (15th April 2015). 9 months later, I've heard/received nothing more - which basically means I was lured into buying something under false pretenses! The second instance was following an attempt to return an item which I had been sent out due to confusions with subscriptions. Following an exchange of messages whereby I wasn't able to cancel my subscription prior to the items dispatch, I returned the item by post. I received confirmation of this on the 23rd December 2015, in an email indicating I would be issued a refund with 3-5 working days. I eventually received a refund on the 13th January, some 12 working days after they received my parcel, and this was only after me chasing them to reveal the refund hadn't even been processed due to some mistake their end! Having been burnt twice by Zavvi I personally will not be shopping with them again, as truth be told their customer service is amongst the most shambolic it has ever been my utter misfortune to receive.”

Helpful Report

Posted 9 years ago

“A summary of my experience with this dreadful company - I was very patient and professional in my communications (which I have kept a record of - will happily forward this on if required): - Ordered a PS4 bundled with FIFA 15 and Uncharted collection on black Friday. Immediately cancelled when I saw the same deal with Until Dawn Extended for an additional £20 which I ordered instead. - Zavvi requested proof of address which was provided a couple of days later. - No progress was made with the order and having chased it up was told (direct quotes): "Sony Playstation 4...is on special order for you with out supplier", "Once your order has been sent you will receive an e-mail to tell you it is on its way". - A month later, still absolutely nothing. Chased it up again and got a message saying that my order had been cancelled (with no explanation why might I add). I enquired as to why this was and got a reply saying that it was because I had not provided proof of address (just unbelievable - clearly the customer service team don't put any effort into reading previous correspondence. A lot of their messages seem to be cut and paste responses also and specific questions are often avoided entirely). - At this point I was becoming a little fed up and sent a message requesting the order to be reinstated with proof attached that I had previously sent the information requested as well as reattaching proof of address. I was told that there was nothing that they could do about the order. In conclusion - I got messed about for over a month, wasted a great deal of my time sending messages and basically lost over £100 as I will now have to pay full price when I could have taken advantage of similar black Friday offers from other retailers. This is getting a little long so just a couple more issues in brief: - Absolutely no way to contact anyone via telephone/email (including the Hut Group generally) so the only individuals that are contactable are the apparently rather nonchalant customer service team. - Very buggy online messaging system - including issues such as submitting a message only to have the webpage loop to somewhere else entirely, having deleted everything you have written (as well as not submitting it). INCREDIBLY frustrating. As someone who buys a lot of tech/gadgets etc, I have entirely lost faith in the Zavvi brand before even receiving a single item from them. I have requested my account be cancelled (still no reply to this from Zavvi) and will certainly be sticking to Amazon and Ebay in future. NB: I have also submitted this same review to Trustpilot”

Helpful Report

Posted 9 years ago

“Refusing to return 25 quid for a returned good. Joke of a company, don't buy from them!”

Helpful Report

Posted 9 years ago

“Avoid!! This company can not be trusted order 3 DVDs and only received 1, have been waiting for these to be delivered since the 21/12/2015 waited until the 7/1/2016 still no DVDs and now prolonging a refund!! Bad customer service days waiting for a reply and avoiding any question they do not want to answer.”

Helpful Report

Posted 9 years ago

“I ordered a dvd boxset for a christmas present and got the 2 to 3 day delivery, after a week i TRIED to contact them to discover no phone number has been available for 2 years, sent an email and was told to wait 14 days to make a complaint, it did eventually turn up 2 weeks after ordering but was too late to give as a present so am now stuck with a boxset i neither want nor need. Unacceptable will not be ordering from here again.”

Helpful Report

Posted 9 years ago

“Awful customer service! Was sent incorrect item and still waiting for money back. Do not use zavvi!”

Helpful Report

Posted 9 years ago

“Have ordered PS4 for Christmas gift and from ADS I was promised that I will get product after few days. But after few days I got PayPal message that money paid for PS4 is sent to me back. My zavvi account was deleted (I have no idea why...). I had no chance to contact customer service (you can do it only with registered account). I registered new one, asked my question in customer service and order PS4 one more time, but no answer for my ticket and today my second account was deleted, hopefully PayPal sent payment back to me. So this is the worst service what I have used... Shame on you!”

Helpful Report

Posted 9 years ago

“Ordered an item, said it was "in stock" expected delivery date came and went, order said it was in "stock picking", contacted them and eventually got told their suppliers are having a hard time finding stock. So much for item being in stock, a basic bit of programming could have prevented that! Then about a week later zavvi cancelled the order. We now can't find the product anywhere so my children won't be getting the only thing they wished for, for Christmas. At the time we ordered other places had it in stock too, just thought we'd give zavvi a go. Never using them again! They've totally ignored the complaint email sent!”

Helpful Report

Posted 9 years ago

“This company is crap. They do not action your order as advertised and when you try to get an answer there is no way to contact them apart from email which takes at least 24 hrs to get a response, which was always an apology and no action taken. I cut my losses and cancelled my order as it was clearly going to be a nightmare. Do not touch this company with a barge pole! They are shocking, how have they not gone bust?”

Helpful Report

Posted 9 years ago

“I ordered a PS4 for £249.99 and paid through pay-pal. I got an email saying that my order had been confirmed and dispatched. 4 days later i got another email saying that they are out of stock and cannot deliver my parcel. it was an extremely unreliable service especially so near to Christmas. I cannot recommend this website.”

Helpful Report

Posted 9 years ago

Zavvi is rated 1.2 based on 662 reviews