Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 662 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Anonymous

Juliet

Hellen

"I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn\u2019t answer my question and basically was saying it wasn\u2019t in stock, but passing the blame on to 3rd parties.\r\n\r\nIt is now the 24th June (just over a month from my initial order). I didn\u2019t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn\u2019t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn\u2019t address my question. I want the item so I don\u2019t want to cancel, besides I used a 25% off voucher that I doubt I\u2019d get back if I cancelled.\r\n\r\nOne good thing is they don\u2019t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe.\r\n\r\nUpdate #2 - 29th June\r\nI was very grateful to have received an email on 26th June from customer services with an order update that didn\u2019t feel scripted and was written by a human. Thank you.\r\n\r\nHowever, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don\u2019t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don\u2019t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24\/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack.\r\n\r\nUpdate #3\r\nToday I am convinces I have never spoken to a human, but that it must be just an AI chat bot.\r\n\r\nOn 1st July \u201cShannon\u201d confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this).\r\n\r\nOn 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they \u201cwill raise this with our payments team\u201d.\r\n\r\nOn 15th July I get an odd reply saying \u201c This item encountered a payment problem and was not charged for. Please can you update your payment\u201d. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I\u2019d receive a new 25% discount code.\r\n\r\nFast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company."

Pete

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless. I ordered an item in November for my daughters Christmas present, they said it WAS IN STOCK. When it didn't arrive I contacted them only to be told it was out of stock. A week later their progress section said it was awaiting picking but it still didn't arrive. I e mailed them again only to be told it is still out of stock, this is absolutely appalling. They are a bunch of liars, unprofessional and definitely not to be trusted.”

Helpful Report

Posted 9 years ago

“I ordered a drawstring bag at no point did it suggest the item is either low in stock, out of stock or waiting for more stock before purchasing. It was for a present and I was diligently waiting for an email to confirm dispatch. They have charged me for the item quickly so I assumed nothing was wrong. I got worried though and checked to find the item was cancelled without any explanation via email or anything. Very Poor customer communication. I have now got to quickly find a plan b elsewhere and request a refund from Zavvi which I heard is truly very hard. If I don't get my refund, watchdog is where I'll go.”

Helpful Report

Posted 9 years ago

“Bought a Xbox 1 game three weeks ago and yet still haven't received it, they have said they are trying to source one!!!! Why sell me one of you don't have one available, utter rubbish and will never ever buy from this site again. I just want my money back now!!!!!!”

Helpful Report

Posted 9 years ago

“Zavvi in my opinion have started a business purely to go out of their way to be as useless as they possible can, why???? point of contact is through your account, Any issues are not dealt with, But instead you get a slow stream of bull, that is followed by an even slower reply of nonsense. Why set up a company to treat your customers like this ?? Why spend advertising money pretending you are the best?? I cannot understand why they are trading?? Is it just to p*** people off?? must be in my opinion”

Helpful Report

Posted 9 years ago

“I made a online order from Zavvi.com and got completely ripped off. In November I ordered a set of dvds with took 14 days to arrive from the UK to USA that didn't work. Yet when I requested a return and refund they said I cannot because 14 days went by from the time of purchase. So if don't get your order before 14 days you cannot return it even if receive it yet and something is wrong with the product.”

Helpful Report

Posted 9 years ago

“http://news.bbc.co.uk/1/hi/business/7817531.stm this says it all I have ordered a watch that did not say on the web site would have any delays well now im told it will not be dispatched in time for xmas see you on watchdog soon Zavvi as well as traiding standards...”

Helpful Report

Posted 9 years ago

“What a poor company. Keep taking money for a ZBOX month after month. scam company. avoid for monthly subscriptions”

Helpful Report

Posted 9 years ago

“Zavvi's apparent modus operandi: 1. Show item at Black Friday price. 2. Take order at Black Friday price. 3. Fail to adequately stock item. 4. Arbitrarily cancel order citing BS about payment issues, despite payment clearly being ready for collection in PayPal queue. 5. Ensure cancellation occurs after all the Black Friday offers have been closed for several days, preventing repurchase. 6. Refuse to answer queries for several days. Will not use these clowns again.”

Helpful Report

Posted 9 years ago

“I ordered a games console for my son's Christmas but noticed after ordering that it said it would send the item once it had stock. I asked their customer service team when it was likely that they would have stock and subsequently my order was cancelled. I then questioned why my order was cancelled as I had only queried when they may have stock and the response was just a confirmation that my item was cancelled. They have been completely useless. No point having low prices if you will never receive the item. Definitely would not recommend or use again! Steer clear of this site!”

Helpful Report

Posted 9 years ago

“I ordered an Xbox One with two games for £279 on Thursday 26/11/2015 and received an email confirming my order. On Tuesday 01/12/2015 I tried to access my account but it had been closed. You cannot contact Zavvi unless you have an account.....so I recreated it and messaged Zavvi (they have no email address or phone number to contact 'customer services'). On Wednesday 02/12/2015 somebody called Adam messaged me and told me "unfortunately the order that you have made have ben cancelled.". There was no explanation as to why the order had been cancelled....when I went back into my Zavvi account the call had been closed, so I could not reply. The Xbox One was a Christmas present and to get no notification that my order had been cancelled was totally unprofessional. Game had the same offer for £10 more, I wish I had spent the extra £10 and used Game. The Black Friday deals is now not available at Game and this will cost me about £50 to get the same offer now!! I had ordered a game from Zavvi a year ago and it took 2 month to turn up!! I should have known not to use Zavvi. I won't use Zavvi again and if I was you I would think long and hard about using Zavvi, if anything goes wrong there is no way of contacting Zavvi.”

Helpful Report

Posted 9 years ago

“Ordered an xbox one bundle, company took money immediately but took three enquiries by myself and over a week for zavvi to admit they couldn't fulfill the order and will take over a week to refund my money. Useless company. Stay clear!”

Helpful Report

Posted 9 years ago

“I pre-ordered an item in October before it was released as I knew it would sell out fast. The order number stated estimated despatch 20th November, after not receiving a dispatch email I contacted them to find out what was going on and was told that the item was out of stock and unlikely to come back in. The only option they gave me was to cancel! Totally unacceptable when pre-ordered a month in advance. Why was I not informedthat the item was out of stock until I contacted them?! Will not be using this company again.”

Helpful Report

Posted 9 years ago

“I ordered speakers from Zavvi and they were guaranteed to be delvivered within a few days. I heard form the delivery company that they had received instructions to deliver. then i heard they hadnt received the parcel and so delivery would be delayed. Then I heard nothing. I contacted Zavvi 3 times and they kept putting me off asking me to wait and wait. They were just delaying the investigation even though the delivery company said they did not have the parcel. I did not have the parcel over a week later and they refused to process a refund till a further time period had passed. I am disgusted with their approach to me. Nothing better than an automated telephone message at the start of your call.”

Helpful Report

Posted 9 years ago

“Ordered a dvd set that was advertised as a region code free item. Company shipped me a region code 2 item that is unusable outside the UK. Company is unwilling to admit any fault and their customer service sucks. Additionally they do not have a phone number to contact them by. I didn't read company reviews prior to ordering the item...An error that will not be repeated. Stay away from Zavvi.”

Helpful Report

Posted 9 years ago

“Ordered an Xbox one as it was advertising in stock delivery usually within 24 hrs...well that was on the 19th Nov. getting concerned now, no record of my order on my account although I have a confirmation email of my order. Can't call anyone, no number. Written three emails, no reply? Xmas present for son...how can I cancel my order so that I can re-order with a trustworthy company. VERY POOR SERVICE! Non-existent customer helpline!”

Helpful Report

Posted 9 years ago

“Frankly, this is the worst customer service reply I have ever received. I sent you a link to one of your products asking if VAT was included in the price and Gary Bailey sent me a pathetic reply which made no sense. As there is no working phone number I will not be buying this product from you. Therefore you have forfeited a sale of £139 and a great deal of good will.”

Helpful Report

Posted 9 years ago

“Up Date Contacted Citizens Advise concerning cancellation of PS4 BUNDLE and return of items received from Zavvi at their expensive rather than mine. Citizens Advise advised me that Zavvi is in breach of contract and that I do not have to pay to return goods as they only supplied part of my order. If you need advise on consumer issues phone 03454040506”

Helpful Report

Posted 9 years ago

“I ordered a PS4 which was meant to come with Assassins Creed Syndicate, Nathan Drake Collection and Play Station T.V. Nathan Drake and Play Station T.V was delivered and then Zavvi cancelled my order due to unavailability of stock. Disappointed and rather annoyed that the company did not have the decency to advise me that they were cancelling my order. I only discovered this when I checked my order on line to see if the PS4 had been dispatched. Needless to say I contacted Zavvi and requested that they send me a pre-paid label so that I could return the two items that they had delivered. I have now sent a total of 5 emails explaining that I feel that Zavvi should pay the postage to return these items as they cancelled my order and if they had of fulfilled said order I would not be returning anything. Zavvi refuse and insist I pay for goods to be collected or use royal mail. I do not think so. This is the worst company that I have ever dealt with I only wish I had of read this review page before placing an order with this so called company.”

Helpful Report

Posted 9 years ago

“Put stuff up for sale that was never in stock. Why do Amazon and eBay allow them to sell with such poor metrics? Smaller companies would have been suspended”

Helpful Report

Posted 9 years ago

“I will never order from this company again. I ordered a one off Zbox from Zavvi to receive ONE zbox for ONE month. After i received the box i emailed them asking for clarification that i would not receive any more zbox's from them in the future. I received an email clarifying that i had no active subscriptions and would not receive anymore zbox's. However, the next month i received another box in the post and they had taken a payment from my bank account without my permission. I contacted them to request a return as i never ordered this box in the first place. This has been the most ridiculously difficult ordeal i've ever experienced with a company. They are trying everything in their power to avoid allowing me to return the item. They have not answered any of the queries in my emails and have sent me TWO wrong return labels. I went to the collect point AND the post office who wont accept the label as it is not scanable. Now the package will be overdue the return date. I am giving up trying to contact them as they dont have a telephone number and i keep getting generic responses via email. I am contacting trading standards in the moring as this company has conned me out of money. Do not waste your time with this company. Not worth it.”

Helpful Report

Posted 9 years ago

Zavvi is rated 1.2 based on 662 reviews