Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 662 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Anonymous

Juliet

Hellen

"I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn\u2019t answer my question and basically was saying it wasn\u2019t in stock, but passing the blame on to 3rd parties.\r\n\r\nIt is now the 24th June (just over a month from my initial order). I didn\u2019t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn\u2019t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn\u2019t address my question. I want the item so I don\u2019t want to cancel, besides I used a 25% off voucher that I doubt I\u2019d get back if I cancelled.\r\n\r\nOne good thing is they don\u2019t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe.\r\n\r\nUpdate #2 - 29th June\r\nI was very grateful to have received an email on 26th June from customer services with an order update that didn\u2019t feel scripted and was written by a human. Thank you.\r\n\r\nHowever, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don\u2019t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don\u2019t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24\/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack.\r\n\r\nUpdate #3\r\nToday I am convinces I have never spoken to a human, but that it must be just an AI chat bot.\r\n\r\nOn 1st July \u201cShannon\u201d confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this).\r\n\r\nOn 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they \u201cwill raise this with our payments team\u201d.\r\n\r\nOn 15th July I get an odd reply saying \u201c This item encountered a payment problem and was not charged for. Please can you update your payment\u201d. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I\u2019d receive a new 25% discount code.\r\n\r\nFast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company."

Pete

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to inform you that I have initiated proceedings for its illegal and abusive operation Zavvi.com with the police, the judiciary and the bank.”

Helpful Report

Posted 5 years ago

“I ordered a product on Sunday, but for very genuine reason, I had to cancel it. Despite contacting customer service on Sunday evening, and again on Monday, they told me the order could not be cancelled (even though it had not been shipped). On Tuesday I received notification of shipment. What a total waste of time for all parties! The inability to cancel an order before it's shipped is ridiculous! Never had a problem with Amazon! I won't be going back to Zavvi any time soon.”

Helpful Report

Posted 5 years ago

“Awful. Will not give me a refund as they say they have wrong email yet I received item. Terrible to communicate with.”

Helpful Report

Posted 5 years ago

“I ordered a Funko Pop figure in March with a quoted May delivery. The first time I enquired, I received a generic 'unprecedented level of orders, blah blah, blah' reply. The next time, I was told that it was 'in the despatch process'. A month later, when it still hadn't arrived, I was told that the release date had been put back to the end of August, which makes it hard to see how it could be in the despatch process. Why couldn't they be open about this before, instead of telling me things which clearly aren't true? Avoid!!!”

Helpful Report

Posted 5 years ago

“I paid $54.98 on June 4, 2020. They claimed to have "dispatched" my order, but I never received it as of 6 July 2020! Do not deal with these people! Fraud is a felony in the US!”

Helpful Report

Posted 5 years ago

“If I could give this company 0 stars I will they have still not dispatched my order I placed online they are making the same excuseS warehouse are processing it I cannot believe it I wish I had seen these reviews before I regret buying from them their really are a terrible Company Iv never come anyone so unprofessional like that online I’m definitely going to report them to my bank if they don’t Send me the order ....free advise stay away from these scammers”

Helpful Report

Posted 5 years ago

“Item arrived damaged to to flimsy box and no protective packaging. Seeing this is an 60 pound item you would expect better. Outer box had large rip and even sweet wrappers at the bottom. Contacted customer service who were less than helpful offered me a refund to barely cover postage. Not my first time Zavvi had given me problems but this experience is terrible avoid at all costs I will certainly not shop with them again”

Helpful Report

Posted 5 years ago

“You can't call them. They have no live chat. You can't even reply to their emails. They took my money and haven't stopped processing my order for 2 weeks. The staff just send the same copy reply each time and refuse to cancel. Its outrageous a company can act like this and not be shut down”

Helpful Report

Posted 5 years ago

“Ordered items that were advertised as in stock and expect delivery within 5-7 days. 25 days later, still no delivery, keep being fobbed off that items being produced but won't give date that will be delivered. Won't refund and cancel as they say been specially ordered - it's a f***ing t-shirt!!!”

Helpful Report

Posted 5 years ago

“I ordered a $300 lego set couple weeks ago. It was NEVER delivered to me. The tracking records showed it was signed by a person who I have NEVER knew. We went back and forth many emails, they didn't send me any copy of the signature, then came to the final "investigation" that they insisted that person is a resident at our single household address. They are handing their hat a name that doesn't live here. Their customer service is beyond poor. It’s corrupt! I don't think this dumb website should even exist!!! ZAVVI SHOULD BE SUED!!! I am going to dispute the charge right after the this.”

Helpful Report

Posted 5 years ago

“ordered 3 items from zavvi.com both never arrived, 1 arrived damaged after hard discussion with customer support, reveived my refund whats wrong with you zavvi years ago we have never problems but now a disaster never ordered again”

Helpful Report

Posted 5 years ago

“I agree just about everyone here. I wish I would have seen these reviews before I purchased a DVD set that does not play on DVD players in the US. WHAT?@#%&$! Why would I buy a box set of DVD's that don't play in the US? Supposedly they say this on the website somewhere (never saw it!) but still, why sell a useless product. Oh, when you insert the DVD they have a nice set up on the screen that says, "sorry you're seeing this because it means you have purchased a product for Region 2 and it will not play." Well, people like this hopefully will go out of business SOON!!! You can only do this for so long.”

Helpful Report

Posted 5 years ago

“Disgusting company and terrible customer service From Helen. Dan. Rebecca. Harry. Haven’t a clue what they are doing. Cut you off in mid chat if they can’t handle the heat. Can’t converse with customers. Waiting in 2 refunds for a item that was sent a months ago Just be careful when ordering from them You will be much better off ordering from eBay. Amazon. HMV BEWARE. YOU HAVE ALL BEEN WARNED.”

Helpful Report

Posted 5 years ago

“My order didn't arrive. I gave them the benefit of the doubt for a delivery delay because of shipping issues during the covid 19 pandemic. When I contacted them, they said because I didn't contact them earlier, they can't track it and they will neither ship another or provide a refund. Poor service😠”

Helpful Report

Posted 5 years ago

“2 Orders for multiroom speackers both were marked available 1 Order - comes late (got lost) was clearly already opened and some funktions (bluetooth) where broken returning would cost 60 euro that they dont pay you (big expensive speackers) 2 Order - after 6 weeks and 4 emails where they stated that the order is on its way it was suddenly cancelled support is copy and paste it seems no truth and no discounts for broken goods (have it as email)”

Helpful Report

Posted 5 years ago

“They haven't even processed my order yet for a back to the future mug and t-shirt and I've asked for a refund, but yet to receive and my credit card company have reported them already for fraud without me even saying anything, so they must be really bad, I would avoid at all costs”

Helpful Report

Posted 5 years ago

“I ordered a collectable that was an exclusive. A Hellraiser box set. It was received damaged and I asked for a discount but was only offered 10%. This was rejected and I asked to return for a refund. I had no printer and in the pandemic housebound. Zaavi finally sent me out a firm to return the item. This took months. It cost me 16 pound to return it. Not only did they not refund the postage but I have now been notified that replacement has been sent. I am dismayed with this service.”

Helpful Report

Posted 5 years ago

“Still waiting for my order placed a month ago. Zavvi keep saying they are looking into it but I have to keep chasing them up. No refund in sight. I would not order from them. Unreliable and poor customer service!!!”

Helpful Report

Posted 5 years ago

“Terrible company. First of all, they are lying about being an UK company. They are sending from Guernsey, leaving you with a large customs bill if you choose to accept your goods. I didn't and returned it. Now over 6 weeks later they still refuse to give me a refund even though I have uploaded proof of refusal twice to their internal complaints system.”

Helpful Report

Posted 5 years ago

“Pésimo servicio de entrega, mas de 2 meses esperando el pedido y no ha llegado aun, lo han devuelto a la tienda y han vendido el producto que yo había comprado, y ahora me dicen por correo que no hay stock, cuando lo pedí hace más de dos putos meses, pagina que no es de fiar ni por la entrega ni por los productos,no veo lógico que haga un pedido hace dos meses, me digan que no ha podido ser entregado y que ha sido devuelto a su origen, y que encima verdad a otra persona los productos que yo había reservado y pagado hace 2 meses. Seriedad 0% no recomiendo para NADA esta página de mierda!!”

Helpful Report

Posted 5 years ago

Zavvi is rated 1.2 based on 662 reviews