Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 662 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Anonymous

Juliet

Hellen

"I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn\u2019t answer my question and basically was saying it wasn\u2019t in stock, but passing the blame on to 3rd parties.\r\n\r\nIt is now the 24th June (just over a month from my initial order). I didn\u2019t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn\u2019t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn\u2019t address my question. I want the item so I don\u2019t want to cancel, besides I used a 25% off voucher that I doubt I\u2019d get back if I cancelled.\r\n\r\nOne good thing is they don\u2019t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe.\r\n\r\nUpdate #2 - 29th June\r\nI was very grateful to have received an email on 26th June from customer services with an order update that didn\u2019t feel scripted and was written by a human. Thank you.\r\n\r\nHowever, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don\u2019t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don\u2019t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24\/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack.\r\n\r\nUpdate #3\r\nToday I am convinces I have never spoken to a human, but that it must be just an AI chat bot.\r\n\r\nOn 1st July \u201cShannon\u201d confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this).\r\n\r\nOn 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they \u201cwill raise this with our payments team\u201d.\r\n\r\nOn 15th July I get an odd reply saying \u201c This item encountered a payment problem and was not charged for. Please can you update your payment\u201d. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I\u2019d receive a new 25% discount code.\r\n\r\nFast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company."

Pete

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible, took 6 months and multiple chasers to get a refund for an item pre-ordered and not received. Would never use them again. I didn't realise "The Hut Group" bought the rights to the name "Zavvi" when I placed the order, probably as it once had a decent rep now battered by dog sh *t customer service”

Helpful Report

Posted 5 years ago

“Ordered over a month ago! Never write reviews but this company is diabolical! First few items came, still waiting on 7/8 items. Constantly lied to saying been dispatched when I said you could of just cancelled if items not in stock so I could get Xmas presents elsewhere. Now they telling me I need to fill a form as items lost in transit which I know is a lie as they would of sent a tracking number for that many items like they did the first time and they also ensured me postage would be upgraded. I've asked for them just to cancel and a refund, don't see why I should fill in a form when items were never even dispatched. I know things go wrong, I run a business myself BUT to constantly LIE is absolutely disgusting. They could of gone about this another way and just been honest. I want someone to contact me and give me a refund. I've had enough and WILL NEVER use zavvi again, neither will my partner who orders quite alot of blu rays/steel books. Should of just cancelled and refunded people zavvi when u couldnt fulfill orders. Even today, a month later the lies continue. Stop holding my money and give it back. Everyone else should try cancel their orders too, wouldn't trust this company at all. Worst customer service I've ever received. SHOCKING”

Helpful Report

Posted 5 years ago

“Absolute rubbish. No product. Money taken from my account. Non existent customer service. Diabolical and would avoid like the plague. Very disappointing.”

Helpful Report

Posted 5 years ago

“Rubbish Absolutely disappointed with this service have no easy way of contacting them. Placed an order of December 11th was told it would arrive before Christmas, the order wasn't dispatched on the correct date then the whole order was cancelled. None of the customer service knew what was going on. Stupid never order from this place if they can't keep up with orders. NEVER AGAIN!”

Helpful Report

Posted 5 years ago

“Avoid this company at all costs! Orders placed weeks ago never get dispatched. They send you generic responses without really reading your complaints and excuses such as "having too many orders on their backlog" as the reason for dispatch delays. Terrible customer service, don't bother with them.”

Helpful Report

Posted 5 years ago

“Second time I have ordered from Zavvi. Never arrived on time. Second time order has not arrived. Ordered Christmas products around Black Friday. Been chasing this up for the last week or so. Being fobbed off with apologies. Received email on Christmas Eve stating they won’t be able to deliver the parcel in time. Waste off time. I won’t be ordering from them again.”

Helpful Report

Posted 5 years ago

“Horrible customer service service, straight up copy & paste answers and they dont really read what you are writing. No will at all to try to solve any issues with my parcel. The parcel came damaged and opened, missing items. Lies about replacement order, never got any updates on that one. Suddenly they cancelled the replacement and says they will refund.. (I cant wait, it was a free poster, so I guess the refund will be 0 punds) LOL. Never ever gonna use these guys again, packs coffe mugs in plastic bags. I have openened a issue through Paypal, only way I guess to get some kind of refund.”

Helpful Report

Posted 5 years ago

“Buyer Beware - I am very frustrated that an order that I should have received between Dec 13 - Dec 18th is still showing processing. Sent several messages via social media and all attempts are being ignored. Disappointed for first time customer experience. Wish I saw these reviews before I placed my order.”

Helpful Report

Posted 5 years ago

“Same story. They have taken my money but supplied no goods. I was told the jumpers were ready and in warehouse waiting despatch. Now they say they aren't printed. Do not use this company.”

Helpful Report

Posted 5 years ago

“Ordered on the 9th and still no order. Customer service told me it'll be dispatched by yesterday at the latest but it's the end of the day and still no dispatch. Customer service are now ignoring my emails and the online chat is unavailable and phone line is constantly engaged. Shocking company. Avoid.”

Helpful Report

Posted 5 years ago

“Ordered 2 Christmas jumpers 15 days ago, they are presents and can't see them getting to me before then. Tried to ring them but the line doesn't work. Sent a message and had no reply back, had to send a second message. 15 days is a joke! Won't be using this company again!”

Helpful Report

Posted 5 years ago

“They use Hermes for delivery, well, I say delivery, but there has been no delivery as I have been waiting for my parcel for 2 weeks now. Apparently it's 'too big' according to Hermes, who have said (over 10 days ago) that they would have to arrange a special courier within 48 hours. IT'S A XMAS JUMPER!!! Zavvi's generic response is to pass it on the relevant department who will be in contact once they get a response....and then never follow up. Terrible.”

Helpful Report

Posted 5 years ago

“I placed an order for Christmas tops and jumpers on 2nd December for Christmas jumper day on 13th December. It is now 16th December and I haven’t received any items, and have been sent an email to confirm thar my items can’t be cancelled! On the website it says items are usually dispatched within 2 days - what a scam! This company is absolutely diabolical- do not buy anything from them as you won’t receive your order!”

Helpful Report

Posted 5 years ago

“Terrible company how are they allowed to operate wrong item sent and no return label”

Helpful Report

Posted 5 years ago

“Wish I'd read this and other review sites before buying. Absolutely the worst service ever. Bar none. And I mean ever. Ordered a Christmas jumper on December 1st... still waiting on December 13th (National Christmas Jumper Day). Apparently I can't cancel the order, even though it has not yet despatched. But they have taken my money. After a different poor review I got a response (nothing through their own messaging centre, just automated 'fob you off'). Offered to refund me once the item was delivered...What??? Chances are it will never be delivered. Just refund me now! Do yourself a favour and block their website - it'll save you much hassle and stress.”

Helpful Report

Posted 5 years ago

“Two working days to process for despatch is somewhat misleading and a rather bad joke! 10 working days from date of order (2nd December), my order is still logged as 'processing' on their system and says it is due for despatch by 4th December. I complained online and received an automated (and anonymous) response saying they EXPECT it will be on its way within 7 days - really?! And, not yet managed to get an answer from their phone lines - whatever time of day I call it is permanently engaged. Disappointed as this little boys Xmas present will be late (assuming it will be received!) and never felt so let down and appalled with an online service. Disgraceful business model, disappointing, unacceptable and will never use them again - assuming they stay in business!”

Helpful Report

Posted 5 years ago

“ordered a christmas jumper for Xmas jumper day at work (ordered two in fact) nearly a week later not even dispatched. so annoyed i didnt read the reviews and avoid!!! Appalling company!!!”

Helpful Report

Posted 5 years ago

“Appalling. Wish I had read reviews before ordering 2 weeks ago ordered a Christmas t shirt for my mother to wear to a party with a promise of 2 to 3 day delivery and guess what. Still waiting and can I get to speak to anyone No. Never to be used again and will be spreading the word”

Helpful Report

Posted 5 years ago

“The worst customer service I have experienced. Ordered items for secret santa at work and gave more than two weeks for delivery. At this point they still havent been dispatched! Tried to call them but no one answers, emailed them to ask what the delay was and they replied saying "There has been a delay"... Top notch work Zavvi! You absolutely useless!”

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Posted 5 years ago

“Laughing at anyone who came here after buying items from zavvi. Now it is YOUR turn to go on all review sites spreading the word DO NOT BUY ANYTHING FROM THEM. Zavvi Quotes Returned items: "Rest assured, as soon as it's done your refund would be processed." RETURNED ITEM - NEVER REFUNDED”

Helpful Report

Posted 5 years ago

Zavvi is rated 1.2 based on 662 reviews