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Ziffit Reviews

4.0 Rating 1,592 Reviews

74 %

of reviewers recommend Ziffit

Company Reviews

4.0

Based on 1,592 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

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Ziffit 1 star review on 9th April 2023

Ziffit 3 star review on 17th December 2022

Ziffit 3 star review on 17th December 2022

Ziffit 1 star review on 7th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly, the courier you are using wasted my time. They didn’t turn up on the date they promised to collect the boxes and they alleged that they turned up, but they’ve been told that the boxes were not ready, which is simply untrue. After a lengthy chat with the customer service, another collection was booked and thankfully this time the courier actually turned up. Secondly, as it happens in almost every Ziffit trade, once again Ziffit didn’t pay for at least one item, saying it wasn’t received. This is very cheeky and almost always the “missing” item is one of the higher value items. Does Ziffit really need to do this kind of cheap tricks?”

Posted 1 year ago

“I have dropped off an order 6795718 at an in post drop off a week ago and as far as I can see nothing has happened. Compared to music magpie you are extremely slow”

Posted 1 year ago

“they dont take alot of things i ended up giving away”

Posted 1 year ago

Hello, Our Ziffit algorithm is designed so that we accept items that have the most chance of finding your stuff a new home and being enjoyed and loved by somebody else. Thanks, Ziffit.com

Posted 1 year ago

“Well if I could have the money owed to me I would be happy”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“My last 2 trades I have had large numbers of books “not sent”. I pack straight into the box and they were well sealed. Yes customer services promptly sent me the money when I asked but having asked twice I am reluctant to use this service as it looks like I am pulling a scam!! I do house clearance so regular books so a shame. But 16 missing items last time that just fell Out of the box in transit. How does that happen? You need to make it clearer that books need to be pristine. Vintage books are rarely like that and although you accept then they get rejected unless they look like new.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Not impressed with the latest way of parcel collection ... I'm still waiting to know when my parcel will be collected”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“I hve used ziffit many times, but on this and previous occasion I had quite a few items refused. On one this time it was due to "pages being dirty". well I really don't remember that and due to the vintage of the bok I would not expect them to be pristine. I always do a visual check and wouldn't submit them if I didn't hink anyone woul refrain from buying it on visual inspection. Thsi wa particualalry annoying as it was te most "valuable" sell in those that i had submitted”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Still waiting for my postal label”

Posted 1 year ago

Hello, please email support@ziffit.com and they will be able to assist. Thanks, Ziffit

Posted 1 year ago

“Finally completed this trade without problems. I had completed several previous trades and pressed "complete trade" only to be advised that two or three items could then not be accepted. Also multiple items were only being accepted at 10p each and ten items showed a total of only approx £1.30. I followed the ziffit website advice and deleted history and cookies which seems to have worked and allowed this trade to be completed!”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Very disappointed. Dealt with them before without issue. This time they stated they haven't received items which i know were packed in the box which was collected by the courier in the usual way. It then took them 12 days to initiate my payment. It was only after I queried it did they send the money. I asked them what has happened to the items they say weren't received as I know full well these items were packed in the box but I've still not had an explanation. I feel like I've been ripped off.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“I have used Ziffit several times and been happy with the service but this last trade was disappointing. I got less than the offer price as it said 2 books were not received. They were sent, I tick them off a list as I pack them in the box. Also rejected 2 books, fair enough for one which may have been too old but the other appeared to be a hardback in reasonable condition. Not had an issue like this before with Ziffit.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Not receiving labels by email--- whyyy??? Weight of box too light border to home Collection I am not home and can't wait all day for collection Inpost slot always full for days so I have to come back with boxes”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Still waiting for acknowledgment of receipt and payment so why send out a satisfaction survey ??”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject TRUSTPILOT along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Traded a few times now and always manage to lose a book to get out of paying, saying item not received. Its not as if they pay that much in the first place or take everything.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Your service, collection and speedy payment is good. However you paid £2 less than agreed and you now pay so little for many recent hardbacks in excellent condition that I feel trading with you is not worth the effort, I would rather give my books away.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Again said they did not receive one book in my shipment again. They have corrected it in the past but no reason to not count all the books in one box. Take a picture of your order before you send it in”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Though the Ziffit service itself is efficient, I'm disappointed that prices for books and CDs are heading steadily downwards.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Great way of recycling books when it works. I had some books accepted by the app but when I came to trade about 10 minutes later 3 were rejected. Luckily I was still above the minimum limits unlike the last trade when the same process meant that all the books could not be sent”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVOEWs along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“FAILED TO COLLECT PARCELS, AND NOW THAT YOU HAVE COLLECTED THEM, YOU HAVE FAILED TO PAY ME FOR AN ENTIRE BOX OF BOOKS STATING THAT YOU HAVE NOT RECEIVED THEM”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Traded and dropped off collection 9 aug.....16 aug have not even had an acknowledgement, so who knows....sometimes takes a while. I scan everything and some items reject, but as soon as you finalise a trade, if you rescan the rejected items, the first few will be accepted. this is irritating as they can not be added to the first trade and this happens repeatedly. I then need to wait till i get more items accepted to do another trade. There is obviously some kind of algorithm at play. Other than that the service is fine.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

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Ziffit is rated 4.0 based on 1,592 reviews