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Ziffit Reviews

4.0 Rating 1,592 Reviews

74 %

of reviewers recommend Ziffit

Company Reviews

4.0

Based on 1,592 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

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Ziffit 1 star review on 9th April 2023

Ziffit 3 star review on 17th December 2022

Ziffit 3 star review on 17th December 2022

Ziffit 1 star review on 7th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had the email acknowledging receipt of my books and confirming payment had been sent before I had even sent the box. I was still waiting for my box label to arrive in the post..... Doesnt give me much confidence if you dont even know that items have arrived, and checking them for quality??.....mmmm...how if the box isnt even in the building yet???”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Great service, great prices & easy collection. Time from the email saying "your payment is on the way" to receiving payment is many days. Weekend or not.”

Posted 1 year ago

Thanks for your review! The time frames for payments are as follows Payment Method - When should I expect payment? Bank Transfer (BACS) - 5 working days after processing PayPal - 3 working days after processing Cheque - Posted 1 day after processing. Up to 5 working days to clear These can be found on our FAQ pages. Thanks, Ziffit.com

Posted 1 year ago

“The website is easy to use and it is easy to send the books off. Prices are low but not too bad compared to other sites I have used. However, for the second time in three uses of this company, a book has been rejected on grounds that I do not agree with.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Being asked for a review before payment has been made. I have three outstanding trades. Not the fastest.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Took ZIFFIT an extremely long time to process the handful of books I sent them and then even longer to process my payment.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“In post lockers were the problem. Over the course of 3 days made 5 or 6 journeys to lockers and in each case a suitable size locker was not available.Do not want to use courier service because of having to write off a day waiting for their arrival.Also, the time taken scanning loads of items to be told they were not wanted is very off putting.To get a cheque for £9 after all of the time and effort makes me think that donating to a good , local charity shop is a better strategy for recycling.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Have traded many times,no problem,then latest trade sent,they stated one book (the most valuable) "not received" I know it was sent,so where did it go ?”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“I have traded with Ziffit and know what they will and will not accept In my recent trade numerous dvds were rejected alleged water damaged or mold this was definitely not the case Standard response from customer service stating items already recycled Seriously considering not trading with Ziffit in the future Also processing taking much longer”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“I have used Ziffit before and was satisfied that is why I used them again. This time I was not that pleased. I have packed all my items in but Ziffit claimed I have not included one item (DVD). I will not be using this company again as there is no proof how they check items received.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“No email or communication about trade. By far the slowest site of all the ones I use to pay for your items.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“I was prompted to once again sell some items to yourself by an email offering an extra £5 payment if I sold £10 of goods. I collated an order than was exactly £10 but when trying to close the order there was no obvious place to enter the voucher code. Having gone round endlessly trying to find this, I eventually resorted to clicking the 'Complete Trade' button, hoping that there would be a facility to then enter the code but no, the £10 trade was just completed and I lost the chance to claim the £5. I assume there was some way to enter this but this was well hidden with the hope that most sellers would just give up trying to find it. I normally like dealing with Ziffit but this felt like a cheap trick.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEW along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“4 items in my trade were marked by you as 'not received' when I know for a fact that I packed all the items - I double checked everything was there.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEW along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“I try to you the discount code that you give me and it did not work. We asked for it later, I would told that it could not be given after the sale was concluded. not a got experience”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“I have been awaiting pick up and this next attempt will be the fourth I find this unsatisfactory as I'm a regular and frequent user of ziffit”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Still waiting for confirmation of money and money”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Parcel was collected fine. However 7 of my 24 items were rejected. With the rock bottom prices I was offered I didn’t expect this! Expect to have lots rejected unless they are immaculate. I even had a book that I was offered 8p for rejected which I’d never even read! Also issues with batteries. Won’t be using again.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Far too much stuff turned down. If you try to sell say 100 items you will be very lucky if 20 are accepted. It is a good way to get rid of stuff but it's just so limited. I will carry on using Ziffit but most of the stuff I try and sell to them ends up going to the charity shop.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“No worse than any other companies tbf, but they pay next to nothing. Almost not worth the hassle boxing and sending. Payment took a few weeks. On plus side there were no rejections after checks and I got the full amount.”

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 2 years ago

“Not a fan of their service. They said they didn’t receive one of the books I sent, which either means they are lying, or fedex opened my package and took one book. I think one seems more plausible than the other. They also like to bait and switch. They’ll give you a higher estimate, and then find an obscure issue with the book, like a page of highlighting, and then pay you significantly less for it. I’ve found more reputable book buy-back companies, and I’ll be sticking with them in the future.”

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 2 years ago

“DPD failed to show up to collect and then had the cheek to say they had but books etc were not ready. This was completely false, everything was boxed and labelled and ready to go but courier did not even ring the door. No means of contacting Ziffit in this regard and DPD say that a recollection can not be made unless Ziffit authorise. I strongly suggest Ziffit use different couriers.”

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 2 years ago

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Ziffit is rated 4.0 based on 1,592 reviews