Zippity Reviews

Name: Zippity
Address: 1167 Massachusetts Ave, Arlington
Rating: 4.84

4.8 Rating 2,184 Reviews

97 %

of reviewers recommend Zippity

Company Reviews

Questions

Metrics

4.8

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8608087099

Location:

1167 Massachusetts Ave
Arlington
02476

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a special request to be taken early because I fell ill. You were able to accommodate me! This was great so that I could get myself looked at but also not have to reschedule my service. I appreciated the quick response to my request as well as the regular communication on service updates, including the pic of my car in service! I also like the web experience you provide when scheduling service and the report on the status of my car inspection. Thank you!”

Helpful Report

(Schneider Electric) - Posted 6 years ago

“As always Zippity went above and beyond! They fixed the issue with my car and educated me on what was wrong. As a female I don't always feel comfortable that I am getting the true story from mechanics, but I trust Zippity 100%! Keep up the good work.”

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(Dartmouth College) - Posted 6 years ago

“very convenient. love this service.”

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(DHMC) - Posted 6 years ago

“Love that I get straight answers, I don't have to think about dropping my car/ picking it up. Great service!”

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(DHMC) - Posted 6 years ago

“They were very efficient. I like being able to get my car done while at work.”

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(Fidelity - Merrimack) - Posted 6 years ago

“Easy to use, will probably do so again.”

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(DHMC) - Posted 6 years ago

“great job.”

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(DHMC) - Posted 6 years ago

“So convenient! It's hard not to take advantage of this service!”

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(Timberland) - Posted 6 years ago

“The Zippity team was very responsive and communicated everything they were doing throughout the day. I really enjoyed that I got the report of exactly what they checked/serviced, along with the image of my car, so I really appreciate the good work they did and highly recommend their services!”

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(Staples) - Posted 6 years ago

“This was an amazing experience and exceeded my expectations. I just had my front and rear brakes changed on my car, at a fair price, without missing any time at work, and all without actually talking in person face to face with a Zippity representative. Easy scheduling on the web. I had a question answered live while scheduling. Process was explained in detail on where to drop car off and how to leave car keys in lockbox. Very detailed. Received an email and text after my car was inspected to review work that was needed. I like that they sent pictures of the necessary repairs. Again, more detailed information was provided to lay out all the costs and why the work was needed to be done for my approval. Approved all suggested and needed work and had my car ready for pickup around 3PM. Cant stress enough how easy this transaction was. I have only been driving the car for 2 days now but have the upmost faith that the brakes were done correctly. Everything was perfect. Customer service was great with the emails and texts. Would absolutely use Zippity again.”

Helpful Report

(Staples) - Posted 6 years ago

“There was a scheduling issue which was 100% my fault. Despite that the technicians made a huge effort to get my car done earlier than they'd planned and I appreciated that very much. Very impressed and the cleaning they did looks great :)”

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(Timberland) - Posted 6 years ago

“The service was timely and the write-up I received (diagnostics) was beneficial as to see the health of my car.”

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(Sunlife Financial (Park Nine)) - Posted 6 years ago

“Easy to use, timely and cost effective.”

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(Hypertherm) - Posted 6 years ago

“Fast, efficient and great communication! Just remember to lock my car doors back up next time when returning! Thanks”

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(DHMC) - Posted 6 years ago

“I REALLY appreciate that Owen and Nico helped me put on my new license plates. I had been trying for days to remove the bolts without success. My temporary plates had expired and the new ones were inside the car (waiting for the cop to pull me over!). Two things demonstrated Zippity's outstanding customer service: 1) Owen noticed the plates and correctly identified a need; and 2) Nico promptly contacted me to ask if Owen could attach them. I was thrilled to be asked have this addressed. THANK YOU OWEN AND NICO!!”

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(Hypertherm) - Posted 6 years ago

“Really attentive service.”

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(Hypertherm) - Posted 6 years ago

“Seamless. Lovely experience.”

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(Adimab) - Posted 6 years ago

“It was very positive, I appreciate all of the updates and communication.”

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(65 Hayden Ave) - Posted 6 years ago

“Love the convenience and the customer service!”

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(65 Hayden Ave) - Posted 6 years ago

“Nico was extremely flexible with scheduling the oil change around my needing to run home in the morning. I really appreciate the flexibility and convenience.”

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(DHMC) - Posted 6 years ago

Zippity is rated 4.8 based on 2,184 reviews