ZIPTRANSFERS Reviews

Name: ZIPTRANSFERS
Address: ZIP Online Services SL B55532899 C/Llovera 53, 5-1 43201 Reus SPAIN, Reus
Rating: 4.72

4.7 Rating 9,577 Reviews

93 %

of reviewers recommend ZIPTRANSFERS

Company Reviews

Metrics

4.7

Based on 9,577 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Very good service driver was really nice”

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Posted 3 years ago

“Good prompt pick up and drop off at hotel . Thanks for good service.”

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Posted 3 years ago

“Always use zip very reliable and always professional”

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Posted 3 years ago

“All very good, waiting just outside when we came out with our cases, no waiting around.”

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Posted 3 years ago

“Excellent transaction highly recommended”

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Posted 3 years ago

“I always use Zip Transfers when I need an airport transfer. They are always reliable and it's very easy to change the booking if needed. They are also comparable in price with other taxi companies”

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Posted 3 years ago

“Dreadful, lack of customer care, no idea of 'service' no pick up at TFS despite paying for 'meet and greet' Take your money and disappear in a cloud of dust! Will not respond to emails let alone phone calls Find any other transfer EXCEPT ZIPTRANSFERS”

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Posted 4 years ago

“No taxi and told a pack of lies by them. Finally got to destination nearly two hours later. They did give us a voucher for another taxi but the experience was terrible”

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Posted 4 years ago

“Upon arrival at TFS I was greeted by a driver with my name on a board which is great, however the good things didn’t last very long. I walked to the minibus provided and continued to sit inside with the doors closed and no air for around 10 minutes whist then driver was using his mobile phone, presumably to search for my destination. Although my journey should have only taken around 10 minutes, it was all together around 40 minutes as the driver had no idea where my destination was, and I had to provide numerous directions. Then, whilst waiting for my return transfer to arrive, I kept looking at my watch, only to wait 20 minutes past my collection time for NO DRIVER OR VEHICLE TO TURN UP. The reception at my accommodation kindly telephoned zip transfers to find out what was happening, to be told that she would get a call back, which she did not receive. I then had to get another taxi to the airport so I would not miss my flight. The service was dreadful and the failure to pick me up for my return was even worse. AVOID THIS COMPANY, THEY THEY TAKE YOUR MONEY, DON’T PICK YOU UP, NO COMMUNICATION AND NO REFUND”

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Posted 4 years ago

“Allt har fungerat utan problem. Står utanför med ditt namn. Säker körning både till hotellet och tillbaka till flygplatsen.”

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Posted 4 years ago

“I have used Zip transfers many many times they have never let me down the driver always there on time and the car is clean and tidy I have never had a problem with bookings to and from Alicante airport to my home in Benidorm and I will continue to use them .”

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Posted 4 years ago

“In Sept i went to Milan Bergamo for 1 week, booked Zip transfers for collection from airport but no show…, told driver got wrong day so had to get airport taxi at further cost… Emailed to check they had pick up booked for one week later which they confirmed in writing, however once again… no show, when I got through to customer service they said my transfer hadn’t been booked & no one in area to pick me up… left stranded… had to book local taxi & only just made to airport & made flight! Once bad enough but twice! Never again, very bad service!”

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Posted 4 years ago

“They do not answer the phone, even though they have made it a requirement if you are booking within 24 hours because they say that I require a verification code. I think this website is fraudulent, it seems like a scam.”

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Posted 4 years ago

“Cancelled booking and refund was less than I paid. Refused to make up shortfall. Awful company.”

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Posted 4 years ago

“Excellent service, punctual with friendly welcoming drivers and modern clean cars.”

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Posted 5 years ago

“The driver met us at the airport. He was clearly identifiable and drove us to our destination in a safe and professional manner.”

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Posted 5 years ago

“Excellent communication and travel. Would definitely use again.”

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Posted 5 years ago

“Fantastic efficient service. Would Highly recommend.”

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Posted 5 years ago

“Driver was on time for both pick ups. Car was really nice and super clean. Husband had left his phone at the hotel and driver was gracious enough to go back for it without any negative reaction whatsoever. Very professional and reliable service providers and will definitely book again!”

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Posted 5 years ago

“We are very satisfied.”

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Posted 5 years ago

ZIPTRANSFERS is rated 4.7 based on 9,577 reviews