“Ordered from Amazon. Vest came without a battery when the product description said it came with one. I contacted Ororo, explained what happened and they painlessly set me up with a replacement. Companies make mistakes but its those that make things right that will get my business again. Nice job Ororo!”
“The return policies for replacing a defective battery are pretty ridiculous. It took me months to get my replacement & I was required to pay the shipping costs even though my original battery was covered under the warranty period.
Thankfully this process took place in the warmer months, otherwise I’d be in the cold! Ororo can do better. Their heated vests are really great, just do better to keep customers happy and for the right thing.”
Thank you for your feedback. This type of item comes with a 6-month warranty, but it clearly states "No return or exchange." We understand that this policy can indeed cause inconvenience to customers if problems arise during the warranty period, especially if they have to pay for shipping themselves.
If you need help reviewing options, please contact our customer service team at support@ororowear.com, and we'll be happy to assist.
Hi Michele, thank you for the 4-star review and for sharing your experience with our support team! We are glad we could quickly provide you with a replacement battery, and we hope it keeps your gear powered and working perfectly for a long time to come.
Hi there, thank you for sharing your feedback. We’re sorry to hear about your battery charging experience, and we understand how frustrating this must be. Battery charging and runtime can vary depending on the charger used, charging environment, heat setting, outdoor temperature, and usage conditions. Our customer service team will follow up to better understand your usage and assist further. Thank you again for bringing this to our attention.
“Bought my wife the heated vest. Although she loved the looks of the vest, she said the battery only lasted about 2 1/2 hours. Notified Orroro and they had me do some simple tests and they determined the battery would be replaced. They provided a shipping label and sent a new battery which performs well in excess of 6 hours on the high setting. They were a pleasure to deal with and this degree of CS seems to be a rarity in today’s retail market. I Highly Recommend this Company.”
“Though I could write praises for my batteries that work beautifully or my 3 vests that I love and wear all the time, both indoors and outdoors ... my praises go instead to Patty, the Ororo Customer Service agent who walked me through a complex process of replacing one of my batteries with remarkable patience, thoroughness, expertise, and most notably - in this day of excessive automation and impersonalization - graciousness. Our correspondence speaks so highly for the integrity of Ororo and anyone reading my statement can be assured they are buying from a good company.”
Hi Susan, thank you so much for your wonderful feedback! We’re thrilled to hear you love your vests and batteries, and we truly appreciate your kind words about Patty. We’ll be sure to share your message with her and our team—thank you for recognizing the care and support you received. Thanks again for choosing ororo.
