Hi Michele, thank you for the 4-star review and for sharing your experience with our support team! We are glad we could quickly provide you with a replacement battery, and we hope it keeps your gear powered and working perfectly for a long time to come.
Hi there, thank you for sharing your feedback. We’re sorry to hear about your battery charging experience, and we understand how frustrating this must be. Battery charging and runtime can vary depending on the charger used, charging environment, heat setting, outdoor temperature, and usage conditions. Our customer service team will follow up to better understand your usage and assist further. Thank you again for bringing this to our attention.
“Bought my wife the heated vest. Although she loved the looks of the vest, she said the battery only lasted about 2 1/2 hours. Notified Orroro and they had me do some simple tests and they determined the battery would be replaced. They provided a shipping label and sent a new battery which performs well in excess of 6 hours on the high setting. They were a pleasure to deal with and this degree of CS seems to be a rarity in today’s retail market. I Highly Recommend this Company.”
“Though I could write praises for my batteries that work beautifully or my 3 vests that I love and wear all the time, both indoors and outdoors ... my praises go instead to Patty, the Ororo Customer Service agent who walked me through a complex process of replacing one of my batteries with remarkable patience, thoroughness, expertise, and most notably - in this day of excessive automation and impersonalization - graciousness. Our correspondence speaks so highly for the integrity of Ororo and anyone reading my statement can be assured they are buying from a good company.”
Hi Susan, thank you so much for your wonderful feedback! We’re thrilled to hear you love your vests and batteries, and we truly appreciate your kind words about Patty. We’ll be sure to share your message with her and our team—thank you for recognizing the care and support you received. Thanks again for choosing ororo.
“Have had problems w battery since I bought it for my husband at Christmas time. This is our 3rd battery. Seems to work great. But it's April in Florida and can't really test it. I will say that Ororo's Customer Service agents were fantastic, very easy to deal with and quite helpful.”
Hi Meg, thank you for your feedback. We’re glad to hear the current battery is working well, and we appreciate your patience through the replacements. It’s great to know our customer service team was easy to work with and helpful. Thanks for choosing ororo.
“I called Ororo because the battery in my vest - that I'd had for 3 months - did not seem to be lasting as long as it should have even when fully charged to start. The people I dealt with were friendly & professional & made it easy for me to exchange my battery for a new one. Great customer service! Glad I chose Ororo when I decided to purchase a heated vest, recommended by a friend who has one.”
