“Part of the plug on our battery broke off inside the battery. The battery was newer and had plenty of life left but was no longer usable. Ororo’s customer service quickly replaced it without hesitation. 3 days later, we were all set with our new battery. We have vests for the whole family and everyone loves them.”
Hi Doug, thank you for sharing your feedback! We’re glad our customer service team was able to get a replacement to you quickly. It’s wonderful to hear your whole family loves the vests. Thanks for choosing ororo.
“My son gifted my husband with an Ororo heated sweatshirt. My husband, at 96 years of age, is always cold. (This winter has been especially hard on him.) This heated shirt is a godsend. Unfortunately after one wearing, the battery pack didn't charge.
I contacted the company and they sent me a replacement battery after registering the shirt under warranty.
Dealing with their customer service was pleasant and gratifying. I highly recommend this company.”
Hi Jane, thank you so much for sharing this. We’re truly glad to hear the heated sweatshirt has been such a comfort for your husband this winter. Thank you for your recommendation and for choosing ororo.
“We had a problem with our battery. I contacted the company and they made it easy to correct the situation. We are all good now.
Way to stand behind your product.
Thank you”
