TBR Reviews

2.3 Rating 357 Reviews

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About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

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Savannahenthusiast S

Unverified Reviewer

“Delivery was AWFUL! I scheduled for at least a week in advance the Fri after Thanksgiving "white glove" delivery in the 8am-12pm delivery window. I called about 12:15 to verify delivery. I was told "yes, just running late, should be there by 4:00pm." At 5:00pm I called again since the unit had not been delivered and no one had called. I was told it would still be delivered but needed about another hour. Around 8:00pm the delivery company called me to verify if the unit had been delivered. Of course not. I waited until 9:00pm and told Manna to cancel the delivery. Overall I waited 13 hours for a delivery that did not happen. The problem seemded to be with the local sub-contract delivery company. Delivery was rescheduled for the following Tues. Both Manna and Wine Enthusiast were very supportive of the problems I had with the delivery and tried to make it right. They need to be sure they NEVER use the same local delivery company again. The first time I saw the unit "Bubba" delivery had removed it from the box; which at a distance seemed to have damage. Not seeing any damage on the unit I accepted it. So far the unit is operating fine except for the 1 degree issue as mentioned in the review.”

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Posted 14 years ago

“I still haven't received my package that was supposed to be delivered in the middle of last week 11/7. I was wondering if you have any information about it or if there is a way to track my package.”

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Posted 14 years ago

“NO Delivery took all of the three weeks and I was very disappointed as this was a gift.”

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Posted 14 years ago

“My experience with Wine Enthusiast, and the EuroCave technical support people I encountered (Evan and Raul), was hands down the worst customer service experience that I have ever had. I ordered the fridge back in October as a birthday gift for my fiance. The first fridge we received did not cool. We had already spent a lot of time setting the fridge up (shelves, stocking, etc), so I asked if we could just have a technician repair it and have Wine Enthusiast provide an extended warranty in case it broke again. Evan told me that would not be best for Wine Enthusiast (nevermind what would be best for me), so they would send me a brand new unit. Unfortunately, they would not have a new unit available to ship until the middle of January. I told him that was not ideal because we really wanted to have the unit for the holidays. He then did some checking and said they had a unit in stock that was the exact same as mine, just with the handle on the other side, and he would personally change the handle and have it shipped to me right away. The unit finally arrived, after the holidays, and with the handle on the incorrect side. I immediately called and told Raul that the wrong unit had been shipped. He apologized and said he would get back to me with next steps soon. Four days later I still had not heard back, so I called and spoke to Raul again. He said he still did not know how to proceed and that Evan was "working on it". Another week passed with absolutely no communication from Evan or Raul. I called again and was told they would send a repair man out to change the handle. In the weeks and weeks of no working fridge, my dining room is a disaster with bottles everywhere - waiting for a home in a working fridge. I have had to miss work 4 times to wait for various repair and deliverymen. I have had to chase down Raul and Evan multiple times because they promise to get back to me and then don't, and I will now have to set up a wine fridge all over again. As I am writing this review, it is mid-January and I am waiting for the repairman to move the handle on the fridge, who naturally is running late. Never in this incredibly frustrating process have I been offered anything from Wine Enthusiast/EuroCave for the enormous hassle this process has been, and if anything, the poor service has become poorer as the problems have mounted. Yes, EuroCave is a wonderful product, but the horrible customer service that I have received has made me regret my purchase. I would never have anticipated that spending nearly $4,000 would subject me to ignored calls and a service department that puts the priorities of the business above the needs of the customer. If they would have fixed the original unit (it just needed freon) and provided me with an extended warranty as I requested, all of this frustration and hassle could have been avoided. Bottom line: worst customer service experience ever.”

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Posted 15 years ago

“I had emailed Wine Enthusiast to see if they had any discounts available for a large quanitity purchase (as I mentioned in my review, we were going to use them as centerpieces and would need to purchase 20+ sets) I am still waiting to hear from them! I have been using a number of online retailers for my wedding and atthe very least have received responses from their customer service reps with respect to my email inquiries. I expected the same of Wine Enthusiast.”

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Posted 16 years ago