“Adam was very professional and had the patience to run me through most of the policy which I found a good experience.
I did call earlier in the day to another of his colleagues and I nearly walked away as she was so rude. I don't have her name for reference but it is probably in the recordings...
Basically, I cooled off and called later then Adam convinced me with his attitude that this indeed was the right company to use.
Regards,
Sergio”
“The process was no more painful than rattling off all the usuals to any other insurance company or broker.
I spoke with Samual Wells (SW1) who was polite and very helpful but some of the information was given very quickly and it left me asking for things to be repeated. That said, I do have some sympathy for anyone in this sort of job. Having to repeat the same thing again and again has to be just a bit brain-numbing.
The best thing about One Call Insurance is definitely the price.”
“The process was no more painful than rattling off all the usuals to any other insurance company or broker.
I spoke with Samuel Wells (SW1) who was polite and very helpful but some of the information was given very quickly and it left me asking for things to be repeated. That said, I do have some sympathy for anyone in this sort of job. Having to repeat the same thing again and again has to be just a bit brain-numbing.
The best thing about One Call Insurance is definitely the price.”
“The process was no more painful than rattling off all the usuals to any other insurance company or broker.
The guy I spoke with was polite but some of the information was given very quickly and it left me asking for things to be repeated. That said, I do have some sympathy for anyone in this sort of job. Having to repeat the same thing again and again has to be just a bit brain-numbing.
The best thing about One Call Insurance is definitely the price.”
“I have been dealing with RT6 who I found most helpful and ver pleasant. She agreed to call me back this morning just after 09.00 and she did exactly that. Not something that happens very often. If the rest of my experience with One Call is as good as this I would expect to be a long term client”
“Fast and friendly service from Rebecca (RT6) over the phone, good insurance though one or two of the potential admin fees/charges aren't made clear until recorded announcements after you've made a purchase, which feels a little off.”
“Seems good but only time can tell. hopefully i don't have to claim but if i do i hope they can live up to all mentioned in the policy document. good customer service from Kim (KB6)”
“I felt we weren't always comparing like with like and had to press for more info once or twice but the young lady (RT6) did her best though she spoke rather fast (call answering pressures?) and was friendly and courteous throughout.”
“As I didn't read the whole of my policy just presumed I had exa\ctlt the same cover as last year which is what I asked for,customer services(sc3) called and advised that I hadn't got reduced excess as I had last year,so I was able to correct this at an extra cost.”
