“The pickup guys were great but I didn’t like not knowing how much it would cost until they arrived. I was very clear about the cargo online but still had to negotiate at pickup.”
“The team that helped me was good and fast. The only thing I would change about Got Junk is to provide more transparency in pricing. I understand that the price may vary by region, but there should be guidelines regarding what we can expect for certain weights, volumes, type of work, etc. I still can't decide if I got a great deal, a fair price, or if I was overcharged”
“Jose and Renee were quite professional and did an excellent job. Thus these things are likely out of their control 1. The prices are exorbitant. Particularly where in most cases the items can b Also think tipping should remain optional rather then strongly encouraged by way if the pop up screen. I tipped in cash. Lastly u should b able to confirm whether or not an item can be donated and the customer will b provided with a receipt. Advising customer to assume you were unable to donate if they don’t hear back from you with a form is too open ended.”
“Pick up team very courteous and professional. Had to reschedule first day because the team didn’t show up in allotted time period and I had a physical therapy appt. There was no update during that time. Second day was totally different. Team an hour and a half late but received up dates every half hour. Allowed me to run errands etc. Worked out okay. Updates are critical. Please review. Otherwise great job.”
“Mike R and Dion D were kind/respectful/gracious. They were 2 hours late, otherwise I would have given them all stars, but I was notified day before and asked if I could change time.”
“The junk removers were professional and took care of the items quickly.
The price for removing one sofa and two chairs was outrageous. Almost $400 is excessive.”
“The guys did a great job loading the items I had for them to take and they were fast and efficient. They were friendly, courteous and professional. My complaint is I feel that I was overcharged. Because of the way they loaded and stacked everything in the truck, I don’t feel my items took up 1/2 the truck. I feel I should have been charged a lesser amount. My next door neighbor had your team at her house a few days later and she was going to be charged the same amount and she told them “no way” so her price went down by about $150. She had a Jet Ski, dryer or washer, furniture, miscellaneous and 11 bags of yard trash. Because of this I probably won’t use your services again. I think nearly $775 was too much. I gave a four star rating because the guys did a very good job and were very nice, which is also why I gave a tip.”
“I loved how kind and communicative the phone dispatcher was every time… and the workers that cleared my junk called me first with the price quote, so no surprises!”
“Good communication throughout the entire process. Arrived at the planned time. Workers were professional and conscientious. Labor price was fair. Price of associated debris container trucks was disproportionately expensive relative to renting a dumpster which is what we decided to do. They did a great job of removing an old fallen down shed. 4 guys in about 2.5 hrs.”
“The 2 workers were excellent in helping with removal and loading ! I was not happy with the way the cost was explained over the phone...the cost was almost tripled from the way it was explained...big shock! Over $3000.”
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