Hi Kelly,
We apologize for your experience and thank you for providing your feedback. We checked and confirmed that you were only charged once for your order. If there’s anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“I found the web page for this particular item confusing; I called twice for clarification and neither of the salespersons I spoke to were particularlly pleasant or helpful”
Hi Elizabeth,
We apologize for your experience and thank you for providing your feedback. We see that you were able to place an order, but if there’s anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“I'm happy with the 2Modern experience and absolutely love the product offering. Two suggestions for small improvements: on mobile, it's difficult to see the product images for items that are on sale because the 'sale' icon covers most of the image thumbnail. Second, I would appreciate clearer communication in email about how long sales last. For example, I received a discount code for Fermob recently but then when I tried to use it 2 weeks later it was no longer valid. The email with the code or the website didnt mention any expiration date.”
“I was pleased to be able to purchase a sample. It shipped fast and I was able to tell by this sample that it would be the perfect new wallpaper for my Powder Room. I ordered 5 rolls. It was delivered within a few days. It is now installed and looks gorgeous!!!”
“A table I ordered that was supposed to be in stock took a month to ship. I had to call to check on progress and the rep said she would get back to me but never did. I called a second time and was told it was a UPS problem and the rep would look into it and get back to me. She never did. UPS finally called to say they were processing a loss claim. No follow up and no support from 2Modern on a product available through many other retailers.”
Hi Elisa,
Thank you for taking the time to tell us about your experience. We apologize for the service and lack of communication you experienced. We looked into this and see that a replacement order has been placed for you. If there is anything else we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“The shopping experience is fine- but their shipping is absolutely horrific. The delivery service they use has had my dresser for nearly 2 weeks. They insist on scheduling delivery- I was given 2 options each week- 4 hour windows each time. Today my piece was supposed to be delivered between 8:30-12:30 and I continuously get a 4:30-5:30 delivery window update. I’ve tried to reschedule with Metropolitan Warehouse & Delivery and their call center is awful. I will not purchase through 2Modern again due to this experience.”
Hi Cameron,
We apologize for the delivery experience with your order, and thank you for taking the time to share your feedback. We looked into this and see that your shipment was able to be delivered, however if there is anything we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“I wasn’t properly notified before the purchase went through that the item was on back order. Now that I’m emailing the support email to cancel the order I’m getting no response”
Hi Jacob,
Thank you for sharing your feedback. We apologize for any inconvenience caused by your order delay. We can help with your cancelation request, and you will receive an email confirmation once this has been completed. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“Im still waiting to complete my order fir 3 days, Complely incompetent. The person hasn't responded. Im currently on hold again going in circles. You guys are the worst. I wish there was another option.”
Hello,
Thank you for taking the time to tell us about your experience. We apologize for the service and lack of communication you experienced. We looked into this and see that you were able to connect with our Support Team and regarding your order. If there is anything else we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
