“The fixture itself is very beautiful. Unfortunately, mine arrived damaged during a long remodel. I’m now discovering major dents in the hardware that mounts the fixture to the ceiling. Unfortunately it looks really cheap for the price we paid.”
“Shopping itself was super easy. A week went by, after placing my order (after hours on a Friday, I understood that nothing would happen over the weekend). The following Friday I received an email (the first about my order after the confirmation email) that 2Modern was still working on my order and the estimated ship date was still "processing". I called customer service (which announces that it's "award winning" - I'd like to know by whom) and the representative told me there is a delay because the item I ordered was actually being dropshipped by the manufacturer (Ferm Living), and they were relocating their warehouse and didn't alert 2Modern (which seems contradictory since the customer service rep had to know this information in order to tell me). Because of the relocation, 2Modern did not know how long the delay would be. Had I not reached out, I never would have known this and would have no idea when my item will actually be ready. While I understand this is not 2Modern's fault since the item was being dropshipped by the manufacturer, this whole shopping experience - my first with 2Modern - has been anything but positive.”
“I saw this light in a restaurant and had to have one.
It is classy and has three different levels of brightness with just a touch of your finger. It is great for reading, highlighting a small figurine or just sitting around to add class! You will love it too!”
Hi Michael,
We apologize for your experience with your order. Our Customer Support team will reach out to you to assist. As an alternative, you can contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“I ordered the "Hinkley Direct Burial Posts - Black / Photo Cell / 10 Feet" from 2Modern on September 1, 2023. I searched many of the e-commerce sites for it online, but every other online store said that the post was back ordered until September 25. As we are in the midst of a driveway project, and time was of the essence, I was extremely pleased to see that 2Modern said that they had the post in stock and it would ship in 2 to 3 days. This meant that the company we hired to do the excavation and the electricians would be able to finish the job within their estimated time frame.
On September 9th, 8 days after I placed the order, we received an email stating that the post was on back order and would not ship until September 25. I have since learned that all Hinkley inventory is shipped by the manufacturer and not by 2Modern. All of the other e-commerce vendors knew on September 1st that the post was back ordered and stated so.
I am extremely disappointed that 2Modern took over a week to alert us to what every other company knew before I placed the order. I will not order from your company again as you have lost my trust.”
“I entered my order for an unusually attractive item, as well as my personal and billing information, which does take quite a bit of time. The next day I was notified that the item I ordered had been discontinued. I know it is not the fault of 2Modern that the item was not available, but it would be much better if you would keep track of your vendors' discontinued or out of stock items through regular reviews of your inventory and remove them from the website before anyone wastes their time by putting in an order.”
Hi Catherine,
We apologize that the item on your order was discontinued, and we thank you for taking the time to share your feedback with us.
Best Regards,
2Modern
“Ordering on line went smoothly.
One of our items received had some damage, still awaiting resolution. They advised someone would review and get back to me a few days ago, still waiting.”
Hi Mary,
We apologize for your experience while placing your order. If there is anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
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