Hi Carol,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from our Customer Support Team will reach out to you to see how we can help.
Best Regards,
2Modern
“I found you on the Georg Jensen where I ordered my candlestick holders. I signed up with Jensen for a 10% discount and never got it because I kept getting transferred to your web site. I still ordered them because I know many artisans in Mill Valley having lived there myself for many years.
I look forward to receiving the candlestick holders - they really look beautiful”
“I am pleased with my shopping experience but just now when I read my confirmation email, it stated that because the item is arriving with white glove delivery, it is non-returnable—this is worrisome and frustrating given that I have not seen these items in person yet. I would like for there to be a more gracious return policy or maybe at least have the option of not getting the white glove delivery cost refunded but the item cost refunded if it is not to one’s liking.”
“I ordered a runner from 2Modern because their site offered the quickest shipping. We needed it for a photo shoot at our house and the one they sent was the wrong color. So disappointed.”
Hi Jennifer,
We apologize for the shipping error with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. Our Customer Support team is working to resolve this issue and will be sure to follow up with you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“Ordered 5 plant pots there was no mention of a 2 month back order on half of them. I contacted customer service asking to cancel and refund the items you did not have. they got back and said ‘we will let you know’. Then it’s silence for days. I already ordered (and received) them from elsewhere and now I will have to return these in two months when they arrive as I don’t need them anymore. I had to do way too much work - please just let people know what you don’t have in stock or note that it’s a preorder or on back order.”
“I was browsing for stools and saw the Osso stool pop up on your site .. an offer came across — copying abd pasting here
2Modern: Introducing your source of innovative design. Save an exclusive 10% on your selections- it's our gift to you.
https://txts.ly/94CMFw
I ordered 2 stools, but no 10% off .. hmmm”
“I recently reached out to 2Modern with questions I had about a lighting fixture, as it related to the room I intended to hang the fixture in (sizing, proportion, price matching etc.) I spoke with Angelica, and was so impressed with how she talked through my concerns with me. I never felt rushed to make a decision, nor did I feel her goal was to make a sale. She was genuinely interested in helping me find the exact right size fixture for my dining room. After several conversations, over a two week period, she offered me the best price, and by far, the best service of any other vendor. She exceeded all of my expectations. This truly was one of THE best, really exceptional, experiences I've ever had with a sales representive. I'm looking forward to working with her again in the future when the need for furnishings arises.”
“My representative, Pondi, was fantastic. She helped me get entered into the trade program and work through some challenges on the first purchase. Very helpful!!
The website is another thing altogether and not a great experience. The item I needed to order (Seax Armchair) failed to give me the option to select the wooden arm and it was ambiguous on selecting the cover color. In addition, you can't log on to place orders and have to go through the sales rep. Though Pondi was very helpful, it would be a MUCH better experience if your website was functional.”
“37 days. This item was listed as ‘in stock and ready to ship’ in 1-2 business days. I even reached out and offered to pay more for expedited shipping as it was supposed to be a gift. The vase is beautiful and arrived intact. The customer service and primarily the shipping were very disappointing.”
English
