“I had to return the lamps and I didn't like that I had to pay for shipping and purchase another box to put the 2 boxes you sent me in one box return with UPS...”
“Great product. Concerned about shipping. I need this soon for a birthday present, and it still sits at order received. Normally I would already have tracking information and delivery date”
“Beware of shipment claims. I purchased an item based partly on the promise of prompt shipment (“ships in 2 business days” was confirmed in the immediate order-confirmation email). The next day, I received an email with a new estimated delivery date — nearly 7 weeks later! Bad form.”
“Have sent this website to my children and friends. I love the stool I ordered ! Was so pleasantly surprised with quality and color (deep green), that I have sent friends and family to the website.”
“Ordered two stool/side tables which stated "Ships in 1-2 weeks." Three days later, received en email with an updated ship date of 9 weeks out.
Quick delivery was the reason I choose the one I did, after a lot of comparison and deciding on the right one.”
“Your products are amazing, which is why I keep coming back. However, the experience is not seamless whatsoever. My rep was super responsive thankfully, but having to fill out a CC auth form in 2024 is not the way to go. In the age of data privacy and bank information being stolen, writing down your CC number and sending it via email is a terrible and risky way of placing an order. Please invest in a proper and secure payment system for the future.”
“Your salesperson was fantastic - right up to the point where I received a post payment notification the items purchased would not arrive until mid July. I was assured by her (Angelica) in both writing and verbally - no less than three times - 2Modern had the inventory on hand and it would ship. This was in spite of an acknowledgement you source inventory from the very same producer (Louis Poulsen lighting) as Lumens. The Lumens representative was telling me they were out of stock and there would be a delay.
I don't where the miscommunication (and I'm being generous here with my language) lies between your sales person and the inventory team but the end result is that I'll never consider 2Modern again.”
English
