“Very good selection of quality items at good prices.
HORRIBLE SHIPPING THROUGH FEDEX.
Received notice from Fedex that shipment was delivered, but received NO goods. Only after putting in a trace request did I find that shipment was for multiple items shipped to final delivery contractor.”
“I purchased the loll outdoor furniture. So well made and the colors are awesome! Had to get the taller chairs and customer service was wonderful on helping me out with that!”
“Discovering 2Modern is going to get me in trouble. I absolutely love the product, the quality and designs are incredible. My shopping cart online is dangerously long : ) Highly recommend.”
“I have received multiple notifications that my item has shipped and been delivered but I have not received it. The item is on back order until Nov 15. I have no way to check on my order since all notifications say “delivered”. I even called customer service about this”
Hi Marcia,
Thank you for sharing your feedback. We apologize for your experience with your order. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“i really like the product lineup. But I ordered a lamp and mistakenly ordered the wrong base. I ordered the correct one and then initiated the return process, which is the most restrictive and onerous return policy I have ever experienced. First, when you get the email telling you all the rules, you have 14 days to return it. I did not even receive the item for another week after that! Then you have to pay for shipping and insurance to send it back, include a copy of the email with a written explanation why you are returning it, even though the reason has already been given and if you mark the box at all, you will not get a refund. I have never seen anything so insane for a return policy and it will definitely guide future decisions.”
