“The Web site experience was excellent and they have a wide selection of interesting pieces. The only improvement we would suggest is in the shipping communication and tracking. After a single purchase confirmation email, we never receieve any additional update emails or tracking information from 2Modern (although we did receive a few spam survey emails). I had to proactively call customer service (very helpful) to get any view on shipping status, and the boxes/pallete were pretty beat up when they did arrive, but everything inside was ok. With furniture this expensive, I would add the ability to email tracking information for subcontracted shipping services, contact info, estimated arrival dates, etc.”
“I had a custom request and had a PHENOMENAL experience with the live chat agent who assisted me. She was extremely knowledgeable and VERY accomodating. 10/10”
“Despite some shipping delays, we not only love the swing we bought, but the customer service team was great in resolving a lost shipment to our satisfaction. They go above and beyond to help their customers, and we're thrilled and now putting in a second order from 2Modern. Shout out to Brook in customer service who really was fantastic to deal with.”
“I have purchased several items from 2Modern and have been very satisfied, however, when I found that I wanted to return one item, 2Modern made me search the website for how to do it, pay for the shipping TO and FROM them , call customer service , and then wait for authorization to send. Not a good experience.”
Hi Liza,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to connect with you.
Best Regards,
2Modern
“I ordered 2 fans and they are the most stylish fans I've seen. A fan isn't something anyone would use for decor but in this heat they are necessary for us to have an outdoor event and these fans hit the mark.”
