“Minor logistics issue re: shipping time and "first in ,first out" workflow Issue was resolved promptly and bicycle is as advertised, looking forward to first service Bowen hills appears somewhat short-staffed at the moment, but they are coping well enough”
“Quick service, however a little understaffed for click and collect. I was waiting for 15min to get served because the customer in before me was picking up new bikes. Once he had cleared them very quick to respond.”
“As always, the staff were knowledgeable, friendly and helpful. One star off this time for mixing up the booking. I received confirmation (sms & email) for a booking on Monday and when I turned up was told I was booked in for Tuesday. Timing didn't really suit so left my bike with them and picked it up Wednesday. I guess we all need to be a bit flexible in the current times :) (Don't worry I'll be back)”
“All previous dealings with 99 bikes have been fine, exactly as I would expect. Bought a cassette recently, which is also fine and exactly as expected. Would be 5 stars but for the insistence on feedback, which is just annoying, and not as useful as they seem to imagine. Use 99 bikes, they're good. But expect follow up requests from them, when you just want to ride the bike.”
“Great item. Slow delivery. This item took ten days to get 20km. I don't think this is the fault of 99 bikes, rather Australia Post. I think 99 bikes need to hire more people and pay them (& existing staff) more”
“Hi, I’m very happy with my new Shokz headphones, I just hope they last longer than the 2 year warranty period. So far I have owned three pairs and they all failed. However I live in FNQ with very high humidity so that may effect the life of them. For noting, I had to request a copy of the invoice as I didn’t receive an email copy with my order.”
“Good selections all bike related stuff, however the online store can be a bit clearer in specifications of the item such as weight, dimensions etc. Also the pricing can be quite confusing with the "normal price" "club price" and "gold prices" all displayed right next to each order. Good thing is order are processed fast and staff at the store are friendly and helpful.”
“Prices are great and people are friendly. I’ve since needed a bike lock, drink holder and quad lock. Maybe you should take a leaf out of the old playbook and ask ‘do you want fries with that?’”
