“The service I received, when seeking advice and then ordering over the phone was great and straight forward. Picking the order up was also, quick and seamless. It was when i got home that upon closer inspection the spray handle that was packed for the chain degreaser was cracked and broken.”
“I bought the bike online and an hour later got a phone call to say the bike was not in store and that their stock system was not really good. I was told they would have it from the supplier in 3 weeks and they did. The service from Dylan was very good, and the pick up went smoothly. The phone service is very poor, but after saying all of this I would purchase from them again.”
“99 Bikes surprised me I requested a price match discount and was pleasantly surprised with approval of this request within a couple of hours. i was sure the price match was just a gimmick and 99 bikes would use a reason to not honor this. i purchased the item for the lower price and was delivered within a couple of days. overall very happy so far”
“Good, light weight bike. I am giving 4 stars because I had an issue with the rim of the rear tyre. It got punctured thrice within a week and had to visit the store everytime to get it fixed.”
“Great experience with the store. Easy to order, quick delivery. 4 stars because the helmet we ordered looked like an orange one online (Atomic Punch also sounds like an orange colour) but when it arrived it’s more of a neon pink. It’s a beautiful colour and my son still likes it but he was hoping for orange.”
“We ordered a Cube electric bike via Click and Collect from 99Bikes Belmont WA store, then patiently waited for many weeks without hearing anything despite attempting to obtain a delivery date several times. In the meantime, various 99Bikes sales offered the same bike we ordered for up to $800 less. Overall, we are grateful for the professional, capable service provided by Kellan at 99Bikes Belmont and to 99Bikes for agreeing to match the sale price once our bike eventually arrived.”
“Minor logistics issue re: shipping time and "first in ,first out" workflow Issue was resolved promptly and bicycle is as advertised, looking forward to first service Bowen hills appears somewhat short-staffed at the moment, but they are coping well enough”
