“Ordering process was straightforward. Website easy to use. Order assembly and availability was excellent. Pick up arrangements could have been better. Understandably stores have needed to adapt quickly to a Covid lockdown environment however collection process was not ideal. I arrived at store where there was appropriate measures in place, QR codes, sanitiser, open door and table blocking entry indicating pick up point. I then waited approximately 10minutes while two people at counter attended to phone calls and person in workshop went to & from counter. Ultimately product was provided. This is not intended as criticsm of any of the staff who are operating in a constrained and, I expect, low revenue environment however the customer service approach in a Covid environment could be improved.”
“Bought a new MTB, rear brakes never really worked well, first service they thought it was contaminates, good for half a ride. Sent it back again a few months later and they discovered the rear calipers were leaking. A warranty job with Shimano. took 2 and a bit weeks but sorted. Brakes like I was expecting!”
“Quick service, however a little understaffed for click and collect. I was waiting for 15min to get served because the customer in before me was picking up new bikes. Once he had cleared them very quick to respond.”
“I was only buying a dozen CO2 cylinders, but the website didn't automatically apply the discount it should have. Fortunately the 99 Bikes live chat feature came to the rescue, the discount was applied with a little bonus, and the cykinders were ready to be picked up an hour or two later.”
“Click and collect was relatively fast. I turned up to buy in store and was told it was online only. I did it online and waited around for about an hour or so until i got my order confirmation. Prob could have been a bit clearer on the website to save wasting the timen however i got what i came for in the same day. Thanks”
“Always great products, communication good only problem was that I was told to I could collect at one time but it wasn’t ready when I called to double check. Other then that everything was great.”
