“Very helpful and good staff, gave great advice when choosing a bike. Unfortunately my bike was delayed but staff helped me to decide on a different one which arrived earlier.”
“Overall experience was pretty good - I was spending my $25 voucher online but there was a discrepancy between my Nth Parra store club membership and my online membership...2 separate things - unfortunately that required me to send a couple of emails and make phone calls over 2 days to sort things, and only then could I spend the voucher. Perhaps 99 Bikes IT dept could smooth the store vs online account issue out? Managed to fix problem with the help of Lana (or Lara?) on the 1800 number, so all good in the end. Cheers”
“I got a message immediately saying that my order had been received and that I would be alerted when it was ready to be picked up. I didn’t hear anything for a few days, tried unsuccessfully to contact you by phone and eventually just went to the shop and picked up my goods which were ready. You just need to get your processes ironed out.”
“The service I received, when seeking advice and then ordering over the phone was great and straight forward. Picking the order up was also, quick and seamless. It was when i got home that upon closer inspection the spray handle that was packed for the chain degreaser was cracked and broken.”
“Booked bike in for some service items. Staff member on the phone was really nice, but could have given me more technical information/advice when discussing my servicing needs. Hope to get a call once the bike has been received to discuss any matters :) Good to be kept in the loop! Cheers”
“Booked bike in for some service items. Staff member on the phone was really nice, but could have given me more technical information/advice when discussing my servicing needs. Hope to get a call once the bike has been received to discuss any matters :) Good to be kept in the loop! Cheers”
“99 Bikes surprised me I requested a price match discount and was pleasantly surprised with approval of this request within a couple of hours. i was sure the price match was just a gimmick and 99 bikes would use a reason to not honor this. i purchased the item for the lower price and was delivered within a couple of days. overall very happy so far”
“Minor logistics issue re: shipping time and "first in ,first out" workflow Issue was resolved promptly and bicycle is as advertised, looking forward to first service Bowen hills appears somewhat short-staffed at the moment, but they are coping well enough”
