“Ordered online to click and collect... order was overlooked until I called three days later... Staff member was excellent in fixing the problem.. Confirmed the stock was in store and had the order ready to collect immediately..”
“Bought topeak peakini pump on line for pick up. Easy process including good communication from staff. Pump is for my mtb. Competitive price and an excellent quality pump for mtb tyres.Great value for money. Would buy it again if needed.”
“Used online click and collect 3 times. First time all went as website described. Ready in few hours and contacted when ready. Last 2 times given 99bikes longer time than 2 hours, was not contacted when ready but after a quick phone call directly all arranged to pick up straight away. I only live 10mins away from local store. Told under pressure because extremely busy, which I guess is understandable yet doesn't uphold statement of ready in 2 hours and contracted when ready. Otherwise, staff are pleasant, in stock range is good and prices and sales are extremely competitive. Would give 5 stars if the click and collect process was managed as they state on their website.”
“Pricing and ordering process a breeze Salesman text me within 24 hours to let me know one bike was in stock and another would be only a week or so away Never got that call but just turned up one day, and the salesman was very apologetic as the bikes were infact bnoth in stock for a while. Finished the check/Build them on the spot for me and I was on my way.”
“Ordered online. Dispatched next day with tracking details. No issues with delivery. Well packed and arrived in perfect condition. Purchased a quality product and received quality service.”
“A local store that maintained a buzzing essential operation throughout lockdown. Great range, fair advice. Online transactions a little tricky, but the in-store experience is personable.”
“Very helpful and good staff, gave great advice when choosing a bike. Unfortunately my bike was delayed but staff helped me to decide on a different one which arrived earlier.”
“Bought a new MTB, rear brakes never really worked well, first service they thought it was contaminates, good for half a ride. Sent it back again a few months later and they discovered the rear calipers were leaking. A warranty job with Shimano. took 2 and a bit weeks but sorted. Brakes like I was expecting!”
“I was only buying a dozen CO2 cylinders, but the website didn't automatically apply the discount it should have. Fortunately the 99 Bikes live chat feature came to the rescue, the discount was applied with a little bonus, and the cykinders were ready to be picked up an hour or two later.”
