“Very helpful and good staff, gave great advice when choosing a bike. Unfortunately my bike was delayed but staff helped me to decide on a different one which arrived earlier.”
“Bought a new MTB, rear brakes never really worked well, first service they thought it was contaminates, good for half a ride. Sent it back again a few months later and they discovered the rear calipers were leaking. A warranty job with Shimano. took 2 and a bit weeks but sorted. Brakes like I was expecting!”
“I was only buying a dozen CO2 cylinders, but the website didn't automatically apply the discount it should have. Fortunately the 99 Bikes live chat feature came to the rescue, the discount was applied with a little bonus, and the cykinders were ready to be picked up an hour or two later.”
“Good store availability, good price. Unfortunately the website "search store for availability" showed no stock at any nearby locations, the only way to properly check was to go into a store and get them to check.”
“2nd bike in the space of 12 months purchased, and the range and assistance provided helping my daughter get a bike to suit her growing frame was greatly appreciated. Would have been 5 stars, but when I went to get the bike, it took 45 minutes to get served, and all I was doing was picking up. Although Christmas in COVID times is a strain on all retail staff.”
“Excellent and friendly service. A little behind the stated delivery times in the lead up to Christmas which made for some confusion but all good in the end”
“The Kew shop staff are always friendly and helpful. Unfortunately forgot my part was not order (only a mistake which happens) it was rectified quickly and resolved so it wasn’t a big deal, also the staff member was honest and apologetic. Great staff, very helpful”
“Chain I ordered was great? but the chain break tool I ordered was not what was described on website, wasn’t able to use it to fix new chain to bike!! Was very disappointed ?”
“The Electric Bike I purchased was lighter, cheaper and more effective than the preious Bike I bought. These electric bikes are getting better all the time. I will be coming back to 99 BIkes when this one gets old.”
