“Helpful and friendly staff assisting in sourcing bikes not in stock in store. Unfortunately other store needed several reminders to action transfer request. Understand that all stores have been more busy than usual. Prices are good and you get sense of value for money. Will keep using store.”
“Excellent and friendly service. A little behind the stated delivery times in the lead up to Christmas which made for some confusion but all good in the end”
“Prices are great and people are friendly. I’ve since needed a bike lock, drink holder and quad lock. Maybe you should take a leaf out of the old playbook and ask ‘do you want fries with that?’”
“I recently bought a Yakima EVO hitch carrier for my bikes. The price at 99 Bikes was extremely well priced compared to others and the staff in the Fitzroy North store were polite and helped to carry the heavy box out to my car. The only downside was that I never received a phone call that my product was ready to be picked up after I ordered it online for click and collect. Otherwise I would have given them 5 stars.....overall, very happy with 99 bikes and the quality product purchased.”
“Good bike, easy purchase & pick up, Recently bought a BMX, was really easy on the website, it was ready pretty quickly and store pick up with simple.”
“The only thing would be that when some of the order is coming from a different location to the rest of the order, it would be nice to get notification of that. Would probably stop customers calling when there our items missing, due to coming from further away. Otherwise excellent, definitely enjoy dealing with 99bikes and have bought some great discounted items”
“Great experience with the store. Easy to order, quick delivery. 4 stars because the helmet we ordered looked like an orange one online (Atomic Punch also sounds like an orange colour) but when it arrived it’s more of a neon pink. It’s a beautiful colour and my son still likes it but he was hoping for orange.”
“I placed a click and collect order and tried to call the store before leaving home 120kms away to ensure it could be brought to the car boot as i had two small children on board and the weather was horrendous. The phone rang out several times. I finally got through to the workshop and they went off to connect me to the store. End of story. Never connected. I rang 17 times on my way along the highway. No answer. Finally got on to the workshop again and they said Yes they'd bring it to the car boot. Very frustrating. Staff told me they were short staffed. Maybe put a message on your phone if you can't pick up every call. First world issue of course. Very happy with the eventual delivery and swift pleasant service. Product looks to be great quality.”
“A great 2 bike carrier! Assembly instructions were a bit obscure and could challenge some owners. Securing the bikes for the first time is fiddly but once a system is established it becomes easier & faster to do. Only concern is the durability of the plastic number plate frame as it must be removed when storing the folded carrier. The best bit is it’s light weight & compact design.”
“I ordered my bike online, and it was only a few days later that I was informed via an SMS that my bike was ready to be picked up. When I got to the store at the designated time, I had to wait about 10 minutes* before my bike came out assembled and ready to ride. The salesman explained the operation of the bike then helped me put it in the car. I will most likely buy another bike from them (probably an eBike) as the service was good and the bikes are probably the best value of any other store. * The reason the 4 star rather than 5. this is a minor criticism, as it allowed me time to look around the store.”
“A local store that maintained a buzzing essential operation throughout lockdown. Great range, fair advice. Online transactions a little tricky, but the in-store experience is personable.”
“A good place to buy bike spare parts. Good range of in-stock items. Competitive pricing. Friendly and enthusiastic staff. Click and collect ready quickly.”
