“Overall experience was pretty good - I was spending my $25 voucher online but there was a discrepancy between my Nth Parra store club membership and my online membership...2 separate things - unfortunately that required me to send a couple of emails and make phone calls over 2 days to sort things, and only then could I spend the voucher. Perhaps 99 Bikes IT dept could smooth the store vs online account issue out? Managed to fix problem with the help of Lana (or Lara?) on the 1800 number, so all good in the end. Cheers”
“Prompt delivery of the bike extras such as mudguards and pedals, which were ordered on a separate day. It would have been nice if they offered to put these accessories on my recently purchased bike”
“Always great products, communication good only problem was that I was told to I could collect at one time but it wasn’t ready when I called to double check. Other then that everything was great.”
“Bought two electric bikes but they were not quite ready when told. There were warranty issues from collection. However they were extremely helpful to resolve them straight away. I would definitely recommend 99 bikes.”
“Happy with my purchase and happy with the service they provide. I purchased online and the staff build my bike for me which is a good service and they also told me to bring it back after the first month for free service just to check over if anything listen up”
“Click and collect was relatively fast. I turned up to buy in store and was told it was online only. I did it online and waited around for about an hour or so until i got my order confirmation. Prob could have been a bit clearer on the website to save wasting the timen however i got what i came for in the same day. Thanks”
“Easy to load bikes. Convenient to fold up when bikes not on board. Tyre lockdown bar rubs on frame paintwork of adjacent bike when driving but not apparent when stationary. Locking pin where rack pivots to drop down seems a little flimsy so we strengthened with an additional bolt. Easy purchase online.”
“I got a message immediately saying that my order had been received and that I would be alerted when it was ready to be picked up. I didn’t hear anything for a few days, tried unsuccessfully to contact you by phone and eventually just went to the shop and picked up my goods which were ready. You just need to get your processes ironed out.”
