“I have written ever 20 e mails to this company
I have sometimes have a reply saying they are experiencing large amount of enquiries
Then you hear NOTHING
and I can't find a telephone no for them”
“If I could give no stars I would. Ordered swarovski twice and twice order not met. Then today they are taking orders again!!!! My advice - don't bother you won't get it but they've had your money making interest.”
“""Only received part of order, delivered 3 weeks after estimated delivery date. They ignored my emails for days and give no reason for or apology for missing item. today after many emails they inform me they cannot source the missing part. As my order is useless without this part they tell me I can return parts received in sold condition and at my own expense. this i find totall unacceptable as I ordered items offered by them in good faith.
My advise to anyone reading this is to read online reviews on Achica, take heed of reviewers and DO NOT ORDER FROM ACHICA.”
“I have not received my order and after having contacted customer service several times, have not received an update, an apology or a refund. I am appalled. Worst customer treatment I have ever received. My last email to achica was closed by customer service as resolved as I hadn't responded after 3 days?!?! They told me they would be in touch with an update, so why should I have had to respond? The last time I ordered I received a damaged item, but since it was a small ceramic heart pendant purchased in the sale, it seemed to much hassle to send it back, take pictures and complain further. Won't be shopping there again, which is a shame for the business since I had shopped with them for several years.”
“The order has not arrived and contacted customer services twice and no response or date when my order will be arriving. This is the 2nd time this has happened and their lack of customer service is astonishing. With so many other of these sites opening I think that Achica will be left behind. I will not be ordering from them again and would not recommend them to anyone now.”
“I have been a customer almost since Achica's inception.
At the start I would have given probably 4 stars - now ONE ... and that's generous.
Recently they have been consistently beyond the last estimated delivery date
(just today I am informed - after I had to chase - that delivery of a set of plates for which the order was placed AND PAID FOR on 5 June will now be delivered on 7 August (latest estimate!)
Worst still, several items over the past year have been advised as unobtainable (again often following MY having to chase when they go past the delivery estimate).
From March to the present this year, THREE orders have been advised as 'non obtainable from supplier' NOT when the order was placed, but again beyond the last delivery estimate.
These items have been refunded, but of course Achica had my money over that time.
I am currently in dispute re mail-cost refund when the 2 main items in an order (again which it fell to ME to chase have just been aadvised 'unobtainable' - in my order there was a VERY small add-on item which they did send (early!) value just £3 and as they are insisting that I still have to pay their mimimum £4.99 post charge - leaves this very low-value item costing me a ridiculous £7.99 !!!
I used to recommend Achica in the early days ... but no longer - and "if and when" I get those plates in the last outstanding order - in August!!! that will almost cerainly be my last.”
“I wanted to return a £400+ bed that i had ordered & it wasn't right. This story could go on for ages so i'll cut it as short as I can. Collection of the bed was arranged by Achica twice & it wasn't collected. I had to send ranting emails because they don't have a customer services phone number. I learned that the courier they use is one of the poorest out there. Hundreds (that's no exaggeration) of really really bad reviews online. Eventually Achica rung me and booked it in for collection a third time. This time it was collected & over 2 weeks later i still had no refund. Again, another ranting email to Achica got them to make the payment - oh, but it won't land in my account for up to 3 working days...! So at time of writing this, i still havent had my £444.60 back into my account; nearly 3 months after requesting the return. I'm in the middle of a house renovation so every penny is needed, which i stressed to Achica. Very poor service, no apologies, no compensation, no care & most of all, nothing to make me want to shop there again.”
“Trying to return a delivered damaged desk and to get a refund, keep arranging for them to collect it, with no courier turning up, This has happened 2 times, with me taking time off work. You cannot contact them by phone, the only means of contact is email, you have to wait days for anyone to respond to your email. Then when they do, and you reply, it takes another few days for the arranged date to be scheduled, but with no courier turning up. A vicious cycle going on, with no resolution and if they do ever come and collect the damaged desk, it might be years for you to get the refund back, in which you have forgotten to chase. AVOID. Will be reporting them to trading standards.”
“I ordered a coffee table from Achica in March 2017 with provisional delivery date on May 9th. In May I emailed Achica online customer service to query where my delivery was. No one replied after a week. So I emailed them again. Customer service then replied and said they would look into it and get back to me after 7 working days. 8 days later, they replied and advised that my delivery would be dispatched on June 9th and someone would contact me to arrange a time slot. By mid-June, there were no sign of my delivery nor anyone had tried to contact me. I emailed again to customer service, and it was their usual response that they would get back to me after 7 working days. On June 19, customer service emailed me and told me that the stock was due on that day and someone will contact me in the next 3 days to arrange for delivery. Today is June 29, and no one tried to contact me at all.
My delivery has been 50 days overdue and there is still no sign of when it will arrive. Every time when I email to ask where my delivery is, I had the same response that no one can give me an answer in the next 5-7 working days. I asked to speak to someone or to be provided a contact number for the delivery company, but my request has been ignored so far.
It has been a very frustrating experience dealing with Achica and I fail to find any reason to consider using them again.”
“Awful internet site, no number to contact, email contact only, with a reply within 48hours, reply back to the reply another 48 hour reply back, yes I am thinking you are getting how it works....
Ordered a rather nice king size divan frame with headboard, paid approx £350 after 20 % discount. It was delivered in the time frame given on the site, but no attempt from the couriers to contact me to say when it would be delivered as I would have to be in to sign, no way of leaving this baby with the neighbours!!! The administration staff were hopeless at Archica, they responded, you will have it by ....
So the couriers didn't ring or email, they attempted to deliver it when I was out, left their calling card with their contact details, consignment no, now this is brilliant.... I rang the courier depot at Heathrow, gave my consignment number, postcode, no sorry no ones been to you today, WHAT!!! he even rang the driver who does my area, no the driver said he had not been here!! After 20 minutes on the phone, I asked the manager to call their Head office, they did and funnily enough they found my order details.The next day I did get a phone call from the delivery driver to say what time he was coming, I started to explain where my house was on the road, he said I know "I went there yesterday" !!!!!!!!!!
The divan bed itself is COMPLETLY (apart from the headboard) flat packed, including the drawers, an Argos job, hundreds of screw holes with hundreds of screws and bits of MDF, Never again £350 for a bed frame wasn't cheap so would expect a little putting together, but not that much.
My husband is a carpenter , took him 3 hours to put it all together!!
And as for my bed linen I ordered at the same time, with the same delivery
Date, which was in stock at time of ordering , is now out of stock😡😡😡😡where is my order. !! Definitely John Lewis next time.”
“I would warn people to stay away from this company I strongly believe they are accepting orders with no intention of fulfilling them but simply holding onto your money for free credit. I have over the last 6 months waited for various furniture orders totaling over £1k. In each and every case they kept saying delayed , trying to confirm date blah blah blah . But then I'd suddenly get told after 5 months of waiting that the order would not be fulfilled and a refund would be issued. However no explanation and no compensation worth anything. I'm now asking their shareholders Dunelm and Lansdown Partners for an explanation of their trading practices and compensation for providing a credit line to them. Suggest anyone else facing the shoddy treatment by this company do the same. Perhaps if their shareholders are held to account something may change and customers get decent treatment.”
“tried to obtain a refund for an order cancelled only 1 day after placing the order, two months on, and despite emails from Achica promising a refund, I staill have not had it. This is totally unacceptable. Avoid at all costs if you may need to ask for a refund. I have had to resort to asking for my bank to persue the refund through the credit card guarantee scheme. Very bad form from Achica.”
“If you're thinking about buying anything from Achica, my advice is don't do it! Their customer service is non-existent. Just awful...
After waiting six weeks for my order to arrive, I contacted them and was informed that there was a delay and the order would not be shipped for a further 3 weeks. They offered to cancel my order and refund my money, which I accepted so that I could buy something similar from a more reliable retailer.
A week later I received the cancelled order. I've now been told that, despite having written confirmation that I had been refunded, I will not receive a refund until at least 10 working days after the order is returned to them. Their couriers only operate Mon-Fri so I would have to take time off work for the pleasure of sorting out Achica's mistake. Oh, and I have to give them at least 3 days notice to arrange a collection... looks like they'll be holding on to my money for a while yet.
It takes at least 3 days for them to respond to emails, and responses are formulaic and totally unhelpful. Please learn by my mistake and look elsewhere online for your homeware needs!”
“FAULT with cracked back panel on swan fridge under warranty would not replace no contact number to speak to sent 50 e mails to no avail. Thank god for swan who will replace the item. this company is a con their have written the book of excuses what a joke trading standards are now going to investigate these”
“I have ordered with Achica before and know it takes months to get the stuff but payment is taken immediately. However, I paid for 2 bar stools in October and only 1 was delived in December. No communication so I emailed them (no phone line) and they said they only had one in stock and would refund the other. I pointed out that I needed a pair and they arranged collection. It took about a week for collection and to agree postage refunded but it has so far been 25 days without any refund though I email daily and keep being promised it is 5-7 days and has now been sorted. They relied to a review on another forum saying that I had been refunded, but this is a lie.”
“Want to return an item. No delivery note in parcel. Trying to find out where and how to return item for refund. Achica not replying to emails, so frustrating.”
“I have shopped very happily with echoic for many years however in the last 9 month or so my confidence has been lost.
My last FOUR orders have either been damaged, delayed or lost. So much so that an order placed in November didn't arrive in time for Christmas which meant I had to purchase the item elsewhere and pay a premium to for that product. Not to mention astronomical express delivery charges.
One order placed in October last year arrived (Part order) in Mid December. All the items were broken on arrival. Literally today (13th January 2016) I have received a partial refund. Why only part of it I have no idea but I'm sure it will now take another week and a whole heap of hassle to get to the bottom of the issue and get a full refund.
Don't be fooled into thinking you're going to get a bargain at Achica because you're more likely to be disappointed and frustrated.
This company has gone to the dogs!”
