“Absolutely disgusting customer service. Son has been trying to sort out someone fraudulently taking out credit cards in his name. Although he had a police fraud number they are not accepting it.”
“Simply wanted to chat with Customer Services, after I'd found myself guided to the wrong department I was pleased I could at least be transferred rather than start again, how wrong could I be? 1hr-25mins I waited to be cut off; disgusted. I know things are still far from normal but this is inexcusable. Other organisations give a wait time or callback service, nearly an hour and a half of my life wasted & with no resolution to my inquiry, furious.”
“i'm still waiting on the phone 1hr 7 mins so far. I got through to a branch after 11 minutes who said they would re-direct me with no delay. That was almost an hour ago. If they do answer i am cancelling the card.”
“Barclay Card US: Due to COVID 5/5/2020 bill paid 1 day late. Customer service guaranteed removal of Interest charge of $334.44 on 6/5/2020 Bill and No interest moving forward if paid on time. It was never removed and another Interest charge of $253.01 was on 7/5/2020 Bill. I always pay my bills in full for years. Barclay customer service is a disgrace! Promise one thing and do another!
Been sending messages and calling for 3 days to No avail. They don't answer messages, the phone, and don't have an e-mail. Customer service at Barclay is Horrible!”
“Just had some try to buy a £1200. Coffee machine. Rang them and after 8 minutes gave up and have now had to report card as stolen using the app. Got to wait 5 days now what a joke.”
“I am a Barclay card member but calling them it is a headache, let them you to wait for more to 4hrs without an answer, the put you with automatic answer machine telling you they have a lot people calling today but as soon one of team is free they connect you, can you believed that they have some many people calling them, that you have to wait so long, more than 4hrs for an answer? I am really disappointed, very disappointed. They do not desrved no even one star for theur services.”
“I complained because they didn't refund me a lot of fraudulent transactions which were very obvious but not picked up. I was given a reference number for the complaint but never received a response. I then got a credit on my card - no idea if it was from them so I have used that and asked to cancel the card - told them I was not going to ring them up. I won't be using them ever again. By comparison I also had fraud my Sainsburys card. They rang me and instantly credited back the fraudulent transactions - no quibble at all.”
“consistently terrible!
downloaded the commercial card app having totally given up trying to speak to anyone on the phone, hours wasted every month.the app shows totally incorrect information and will not allow me to make payments and so directs me to call! so many complaints i have lost count. a £75 payment offered by barclays last month as an apology was never paid but card limit was reduced by £600 instead!!! its that time of the month again so will set aside 2 or 3 hours to attempt to make payment, truly shocking service”
“If I could give zero I would.
Absolutely appalled by Barclaycard's customer service or lack thereof over the last three months. Not only is it impossible to actually get through to them (as you'll read in many reviews below), you send a secure message online where it clearly states they will respond in 24 hours and you either get a generic "we've forwarded this on" message or nothing for 4 days. Then when you do get a reply they haven't even done what you asked them to do. I phoned the number I was given by Barclays for their complaints line and guess what?! The complaints department is closed due to Covid 19!! What a surprise.
They currently owe me £2,000 which is sat on my credit card (having received a refund through my travel provider eventually) and yet they seem incompetent or unwilling to refund that credit to my bank account - which you guessed it, is a Barclays account.
If I was sat on £2,000 on their money you can bet your bottom dollar I'd be in all sorts of trouble.
Absolute joke and will be leaving Barclaycard as soon as I get my money back!!!!!!!!!!!!!!”
“Very bad customer service called the provided number to contact them. called three times in a row and each time call drops from their end and nobody bothers to call me back.
or I am kept on hold endlessly till their official finish time then call drops and the answering machine tells you they are closed for the day”
“Worst customer service ever, both company and staff. On the phone for over 1:30 minutes, they kept passing me from one agent to another, the last was over 40 minute before i hung up. They are thieves, they charge you even during interest free period and no one could either own up or try to resolve the issue, instead push you to the next person. Desist from using them. they worth minus 10 star rating.”
“Because of their technical issues and inability for me to contact them they left an erroneous late payment on my credit report.
Spent weeks trying to contact them, went into branch, raised complaints and never heard anything. I can contact Halifax in under 5 mins.
Got rejected for our mortgage today, estimated cost of £8k because of their incompetence.
My complaint will be being escalated to the FCA.
DO NOT USE THEM.”
“Absolutely shocking! I've been trying to cancel a lost card for 2 months. You can never get through and when I do, I am just getting knocked from pillar to post and being transferred from this person to the next just to be told they cannot cancel and order me a new card. I wish I could give no stars because Barclaycard are that dreadful. I will be cutting ties with them after this. An absolute disgrace of a company.”
“I have had this Barclay Credit card for over 20 years. I received a letter stating account closed? I have very good credit and didnt understand why? When I called they stated due to not using it often enough. What! Are you kidding me ... I had not used it for over a year so they cancelled me. They did say I could reapply. No thank you. I have cards not used well over that and have not used them and they didnt kick me to the curb. Good riddance”
“By far the worst customer experience. I know things are difficult at the moment but I have yet to find an answer to my problem. Staff dont listen and pass you onto another department and another queue.”
“I know it's trying times, but phoned and 80 minutes later, still no answer, yet I phone RBS and got an answer within one minute and they are going through the same trying times as the rest of us!”
“I am so tired of trying to get them to do what was right and issue me a credit (which was sent by the merchant so that they have NO EXCUSE). I don't even want to go into details. I just want to say, avoid Barclay's credit cards. I plan to pay mine off, never to be used again. They advertise for cards with 2 airmiles programs. It's not worth the miles for their crappy, user-unfriendly customer "service". The worst!!!!”
“They don’t lower interest rates even after 10 years. I requested a lower rate based on payment history, balance, and credit score. “We don’t have any programs for that”. Well I don’t have to use your card.”
“Do NOT recommend this card for anyone!! After having the card for a year & not using it, they said they would close my account if I didn’t use it. I didn’t want my account to close so I ordered a new card. Only to find out they lowered by available credit $500 less than what it was without telling me!! Will not be using this card anyone & I will be closing my account. If I could give 0 stars I would!”
