“Customer service pityfull. Automatd answering shambolic.
Scream racism if you like. But I am an English person ringing an English number. But was put through to a person who's English was so bad I couldn't understand a single word they said. Pathetic”
“Terrible experience. Tried to call 5 times, each time was disconnected during wait time. Totally rubbish! - will be cancelling my account with this people as cant coop with this kind of customer service. After unsuccessful calls I have tried to contact them over their Facebook profile - someone (private) created a post as reply - Barclaycard responded to that person completely ignoring me. Will be rising official complaint to their head office as well as Ombudsman. Please avaoid!”
“Not sure it is possible, but Barclays might have just surpassed Comcast for WORST customer service ever. Unbelievable. I sent a secure message though THEIR system telling them to close a dormant account. SEVEN months later, I check my credit report, as I THOUGHT I was going to buy a new car, and there is a collections against me for Barclays' FRONTIER AIRLINES ANNUAL FEE. No communication from Barclays, just SURPRISE - here's a ding to your credit report for not paying the fee for a card that you cancelled 7 months ago! Trying to get someone in customer service to fix their mistake is worse than trying to get Comcast to fix your bill if you can imagine! Barclays' customer service tactics must have been from Comcast's school of "Why Are You Bothering Me?". Adrian from customer service told me that it will take up to two months just to remove the annual fee and that the dispute with the credit reporting agencies is out of her control. Charles from dispute resolution told me it would take 7-10 days for Barclays to inform the credit agencies and that I would have to call them myself to ensure their mistake was fixed. Nobody even apologized for their mistake, in fact they insinuated that it was my fault for not following up to ensure they closed the account as I directed. If I could attach the screenshot of the secure messaging record anyone could clearly see they dropped the ball. So sorry for wasting the car dealer's time but another vehicle is going to sit on the lot for 3-6 months while Barclays takes their time fixing this. We will see how long it takes......”
“From all the USA credit cards this is the worst one with the lowest level of customer service. The staff are most probably aware of their ranking because they are all so demotivated. They should spend some time with AX to learn how to be like them”
“Of all the credit cards I have, Barclay is the worst. Wish I could give them no stars. The only reason I won’t close my account, with a zero balance and high credit limit, I want to maintain my high credit score.”
“Of all the credit cards I have Barclay is the worst. Wish I could give them no stars. The only reason I won’t close my account, with a zero balance and high credit limit, I want to maintain my high credit score.”
“Absolutely the worst customer service I have ever experienced. Impossible to report a fraudulent charge on their ridiculously long phone menu, only to get transferred to an agent in India with a poor phone connection. Their security dept is non-existent. NEVER DEAL WITH BARCLAY BANK!”
“Definitely the worst card provider out there and have non existent customer services.
If you don’t have enough stress in your life then apply for a card and be prepared to have no hair left and bruising to your forehead from the brick wall they provide every customer with...you have been warned!”
“i have been a long term customer and always trusted them, my troubles started in October 2019 i had a very good limit of 16,800 and they dropped it to 15,050, not too bad but they did this without consulting or telling me. I concluded some business and had 10,000 spare so i paid off 10,000 from my card. Come the 21st of August 2020 i received a letter telling me that on the 20th they were going to reduce my limit to 6800 which is quite a drop and meant my card was now unusable, they have refused to re instate my limit despite 2 complaints as you can't get through on the phone. I find this very insulting and the card is worthless to me now so i will be advising everyone i know including clients to avoid them. I have just set up a new company and was advised that Barclays in Solihull was good but i shall now be going to a different Bank and looking for a new card as well. If an employee is no good to me i don't keep them.”
“Called up to speak to customer service, 1hr 40mns later still on hold. Automated service telling me, someone will be with me shortly. No one did, WHAT A JOKE.
This happens all the time with barclaycard.
Do not bother joining this bank or giving them your business.
I am closing both my accounts down and going back to HSBC.
This does not happen with them.
You will regret it if you do.
AVOID THIS INCOMPETENT USELESS BANK, AT ALL COST. AVOID AVOID AVOID.”
“Barclay had fraudulent charges on my account even though my credit card was never out of my possession. I spoke to a member of their fraud team, but the charges are still on my account 3 months later.”
“Fraud on my card. It was the only transaction, and their systems called me on the phone while it was in process. I said to deny it. They connected me to an agent who thanked me and said it would be denied and I have no liability.
Now they don't seem to be able to take it off. Continually tell me it's still being investigated, even though I told them not to allow the charge! It is now on my statement and will show as an unpaid debt since I have no intention of paying it.
Customer Service is polite, but ineffective. They tell me (three weeks after the event) that it takes 7-10 business days to resolve the issue. The next time I call, they tell me it takes 1-2 billing cycles to remove the charge. At that point, I have an unpaid bill on my credit report and late charges.
I've asked for documentation that it is in dispute and thus far, no communication.
Lastly - I closed the account. Now their website won't take my putting in a fraud charge since I have no active account!!!”
“Barclay card does not have ANY customer service. It is impossible to resolve any issues you might get being their customer. When you contact them online- they reply to you right away that you need to call them. You call them, you are on hold for 1 hour or you go through 15 automatic options to get to a voice message that they can not take your call and you need to contact them online or MAIL a letter to them. If you are lucky to get to somebody over the phone, they would tell you that they never got a letter you mailed them and you need to mail another letter. I filed a merchant dispute with them in February, 2020. I called them, I emailed them, I wrote letters to them. In July, 2020 they sent me a letter that they can not take any action on my dispute because too much time has passed since February. They had all information related to that dispute, I faxed them all support that the merchant issued the credit but that credit never hit my credit card account- what was preventing them from taking an action? Absolutely, useless card with no customer support.”
“Used to be quite good. Now even giving them a 1 star review is too much. Wait for ages on the phone to report a lost card because their app isn't working before being transferred and waiting again and them being told they can't help and will phone me back. That was 4 days ago and still no return call......zero customer service and their IT sucks now.”
“I had to give them one star in order to write a review, but they rate zero stars. I used the card for the first time to pay an $870 ophthamology bill. I paid off the whole thing in regular payments, but NONE of the payments were applied. Customer service was zero help. So my credit score took a huge hit.”
“Customer for over 10 years never missed a payment always paid over amount due out of the blue they decreased my credit limit by 1/3 I was shocked did the same thig to my wife stay away from these clowns!! I will be closing account after 12 years as a customer”
“Absolutely disgusting customer service. Son has been trying to sort out someone fraudulently taking out credit cards in his name. Although he had a police fraud number they are not accepting it.”
