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Blacks Reviews

1.8 Rating 267 Reviews

19 %

of reviewers recommend Blacks

Company Reviews

1.8

Based on 267 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 1 star review on 4th October 2020

Blacks 1 star review on 4th September 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid Avoid Avoid! After being told to reorder a pair of boots that were incorrectly delivered for a bottle of gas. I was disappointed to see that the same item had be delivered again. I have been cut off from 5 advisors, trying to be request my refunds that are now worth £190.00 to be told this will take 14 days to be processed. Unacceptable and I suggest anyone that is considering an order with Blacks to look elsewhere. Go Outdoors, Decathlon and many others would be a much better options.”

Posted 3 years ago

“Terrible customer service Terrible customer service. Will not send a refund for an item missed off my order, due to them sending the incorrect item. I now have to pay to return the item, wait for it to be processed in their warehouse, just to receive an item that I have paid for. Do not use this company for a large order, it will only end in grief.”

Posted 3 years ago

“Ordered trousers, wrong size sent. Had to pay postage to return and after 2 weeks still waiting for a refund and told it can take 28 days. Won’t be shopping online with them again. Rohan and costed outdoor better service and refunds within days.”

Posted 3 years ago

“absolutely abissmal aftercare service. I returned a faulty coat in JANUARY have sent approx 19 emails with not proper communication response. I am STILL awaiting refund from January, each assistant just fobbs you off each time. promised a call weeks ago to process the refund, still waiting for this. TOTALLY BAD SERVICE, WILL DEFINATELY NOT BE SHOPPING AT BLACKS EVER AGAIN..... I am now without waterproof coat or refund for my return.. DISGUSTING COMPANY”

Posted 3 years ago

“Bought a Berghaus fleece top. delivered on time. The sewing on the seam had a 2 inch gap where the the pieces weren't sewed together. Blacks want me to either arrange a courier during lockdown or carry out a 2 hr round trip to nearest store so they can inspect it after lockdown - the clear photograph isn't enough - there's no doubt this should have been spotted under their quality inspections. Never had issues before but not had to return anything previously that was purchased online. They are not willing to move from their process”

Posted 3 years ago

“Ordered a pair of walking boots last Monday, said deliv3-5 days. Didn't have my hopes high but received them on Wednesday. First time buy from them so I'm happy 😊”

Posted 3 years ago

“Awful service!! I ordered a jacket back in early January I sent it back a few days later... I have been told my parcel is in the warehouse ready to be scanned for my over £100 refund however it has been there for a month and I still haven’t had my refund!! Absolute joke. I have emailed constantly even rang customer service and still no change!! Will I ever get my money back who knows. They can only use the COVID excuse for so long - what are they actually doing with their days if my parcel has been there for a month sat in the warehouse?!?!?!? Do I need to take this further after they’ve told me they have it... Don’t order from here!”

Posted 3 years ago

“Never, ever, order from here. If courier dumps your parcel outside, without permission, and you do not receive item, you will still be charged. Just under £270 down and will dispute with my bank. No permission to just leave anywhere, let alone in the street. Order elsewhere, or like me you might pay for nothing.”

Posted 3 years ago

“I made a couple of purchases from Blacks and subsequently a couple of returns.....that's when the problems started. I'm not sure how they manage the refund process but at one point I got three emails from three different people asking for information which in some cases I had already provided. To cut a long story short I've given up trying to get a refund on a product I returned as I can't provide the information that they need - I know that they received it as I've had a credit for another item that was in the same package. Use them at your peril.....”

Posted 3 years ago

“Thoroughly awful! Saw a great deal for a Fenix 6s - £369 fantasic! Ordered 4th January (money was taken then too), kept getting updates 14th January delivery - BUT when I opened the packaging there was no watch there!! A COMPLETELY JOKE RIGHT?! Immediately ring up their customer services, make it clear I want a replacement ASAP. Told they have a 28day investigation period. Patiently wait, requesting updates each week 2nd February! ( they've had my money for ALMOST a month now!) they send me a refund. Watch is no longer in stock and they don't offer any alternative. DON'T GET YOUR HOPES UP ORDERING OFF THIS COMPANY! Take your money for a month :(”

Posted 3 years ago

“I have a Gift Card that can only be used in store and Blacks management refuse to transfer it to an online Gift Card. During this lockdown any decent reputable company would only be to pleased to retain a customer and help him/her purchase a product online. But no, not Blacks intransigent management, they refuse. Cotswold Outdoor will have my custom in future. WELL DONE BLACKS!!! You certainly know about customer service.”

Posted 3 years ago

“Two items ordered online. After an age, received at dispatch email saying both had been dispatched. One item arrived. Had to phone up to find out that the other item was out of stock! They also use Hermes for delivery so amazing that anything arrived at all!”

Posted 3 years ago

“Ordered two items, after two weeks parcel came with only one, filled in missing item form on c/s page got the auto reply saying message received and then nothing. Tried ringing c/s ( don't bother you'll never get through) , have now received an email saying item not in stock refund on its way. We shall see.... won't be buying anything from Blacks again”

Posted 3 years ago

“Very slow delivery service, started getting excuses within days of order being placed. Don't hold much hope of getting my ski jacket now.”

Posted 3 years ago

“It took maybe 4/5 customer service agents via 12 back and forth emails and 1 telephone conversation for me to simply tell them i havent received my item (and they even confirmed it) and would like another to be sent out (i repeated this request at least 4 times), and after everything they issued a refund which means that I won't be able to get the item for the same price. The customer support team whilst not rude, but were unfortuantely clueless and totally untrained to help effectively hence the unbelievable amount of emails to sort out something relatively straightforward that was already addressed in the early stages.”

Posted 3 years ago

“Please think twice before buying. Blacks is an unscrupulous company with little regard for customers. I have been waiting for a refund for some time now. Every time I get in contact with them they tell me the 'warehouse hasn't processed it yet', and that they can't do anything about it. It seems that Blacks will do anything to avoid processing refunds which the customer is entitled to. And if you want to speak to a manager you have to wait for a callback, which can take up to 72 hours!”

Posted 3 years ago

“Returned my item at the shop on 08/12/2020 and never received refund. The store manager told me that because I had paid with PayPal he couldn’t give me a refund straight away. Their customer service is unhelpful, hope I will get my money back!”

Posted 3 years ago

“Ordered a north face body warmer about 9 months ago, was returned with proof that it was signed for their end and still have no refund. Disgusting customer service”

Posted 3 years ago

“Order jacket twice online for the money to be taken out of my account A week later had an email saying out of stock twice took over a week to get a refund ADVERTISING STOCK THAT THEY DONE HAVE AND TAKE YOUR MONEY BE WARNED ORDER WITH CAUTION CUSTOMER SERVICES STAFF VERY RUDE AFTER A 20 minute wait AVOID AVOID”

Posted 3 years ago

“Appalling customer service, I ordered a coat from blacks mollycoddle to receive the wrong item, after numerous calls to their customer service , I was told to return the item at my expense, not my fault the item was incorrect, I have since tried to get a refund for the postage but to no avail, so I will not be using this company again, for mail order, unless I buy in store”

Posted 3 years ago

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Blacks is rated 1.8 based on 267 reviews