“Horrible customer service. Horrible company. Delivery to wrong door and I don't now even where. Clearly you can see in picture is not my door. I asking for delivery location but dhl don't have. And I lost big amount off money and my item. And DHL don't even accept they was delivered wrong. They said will send driver to my place but driver never come. Always laying. I never think DHL company so bad”
“1339453835, me ha dado mucho pesar ver como desligan totalmente de mi caso. Dejándome totalmente sola en un proceso desconocido y que ustedes debieron de dar un seguimiento acorde.
Primero, me envían un correo de notificacion de pago de impuesto a un correo que no estaba usando. Entendiendo que ustedes no tienen la culpa de eso
Pero si tienen la culpa de no llamarme y dar un seguimiento apropiado.
Cuando veo el correo en Spam un mes después, me pongo en contacto con ustedes y pago el impuesto hasta ese momento todo ok
Dos semanas después o tres no recuerdo bien, me pongo yo en contacto con ustedes porque de nuevo no hay noticias del paquete y ahí me informa que está en subasta me dicen que yo debo de entrar en contacto con aduanas lo cual hago
Y lo más sorprende de todos, que las llamadas que recibí en varias ocasiones diciendo que deben de cerrar mi caso porque no pueden esperar. Que aduanas termine el proceso yo dije que no y la chica insistió bueno pues termine cediendo. Me sorprende mucho que cuando se quieren desligar dejándome en el proceso sola si encuentran mi número y me llaman 3 y 4 veces diciendo que no pueden seguir. Pero cuando vieron que yo no di respuesta al correo o luego de yo pagar el impuesto ahí si nadie entra en contacto con migo Y lo más sorprende es que se inventaron que SHEIN fue quien dijo que no se me entregue el paquete y cuando mandé las pruebas de que no fue así entonces me llaman y me explican que es porque no pueden esperar a los resultados de aduana?”
“This is the second consecutive time where the customer service is awful where I was asked to pay the exact cash by the deliverer since he had no change and my delivery was cancelled and I was asked to collect it in their branch which was 13 km away from my place . After going to the branch they again said if you want to pay by card you cannot use visa or master card.
After receiving my parcel this is what I got . Please see the picture it was basically hand made health mix”
“They won't deliver the package and are trying to get me to pick it up at their facility. They are lying about the number of delivery attempts even posting one four hours before the attempted delivery.”
“It is a horrible company. For them India is Delhi or Kolkata. Don't accept consignments if you can't deliver. This company should be used . Unprofessional ....”
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“Delivery was scheduled for 9th june but then DHL " intent" to deliver on the 5th no shot out, and the simply ignores my cells. Am I supposed to be sitting waiting for them when they decide to deliver?”
“The customer service wasn’t helpful at all and the drivers sucks. What kind of work and service is this? Very disappointed. Paul and Victor both suck and also the driver that was supposed to deliver my package sucks. F you all.”
“If uselessness was a company that's DhLl express sent a package slincel Tuesday. Updates so slow. Justl automated rubbish they keep sending p
They'll are all round useless.”
“My experience was very bad. The delivery was made under the wrong name, causing significant issues for us. Additionally, they refused to take responsibility for the mistake. To make matters worse, we were charged double.”
“I ordered a tent. I was pressed for time, and after a few days I asked sportfits where the parcel was now? they replied that they did not know, so I contacted DHL, they said that the parcel would reach me on June 12, it was too late for us. So I contacted sportfits and informed them that I would not accept the shipment and it would be sent back to sportfits. It was June 5, today is July 4.
I cannot find information in DHL where the shipment is currently. Terrible service”
“DHL netherlands & International parcel.
- very bad customer service
- bad services
- lost goods are hardly refunded by its value.
- packages often delivered outside in the rain or without note dropped at the 'neighbours'.
Too many F-ups & a very arrogant CS...
Never again!”
“Very bad experience. Bad service. Sent a brand new iPhone from Germany to my son, who lives in Hungary in February. They took the parcel and gave a tracking number too. But since February till today, 2nd July the phone was not delivered. No one to speak to! No one to take responsibility! All they say is now, that the phone is lost or can't find the phone. How silly and irresponsible can they be? A lady named Kristina kept replying few mails. Saying there is no whereabouts of the phone. And in the beginning when contacted the call center they said it will be delivered soon. But later, she kept saying the parcel is found to be dangerous and can't find the phone any more. Joke! so workers from DHL, STEAL or are they thieves? or are they least bothered about their customers? Very depressing and shattered to know how they provide service!”
“Worst customer service of any company I have ever dealt with-trying to track a shipment-went to the on line chat and Caesar had no clue -tried the phone number and entered the 19 digit tracking number that was given to me on their track and trace site and the automated line said it was not a valid number, I read it straight from their site, they wouldn’t connect me to a live person-absolutley the worst experience I have ever had”
“Absolutely the slowest shipping company. Takes 2 weeks or longer to get your package. Every package takes this long. Why companies use this is beyond me.”
“I would do a zero rating is allowed. Terrible advice and worse after sales service. Booked a pick a pick up and no show and communication is non existent. Will go elsewhere from now on!”
“these companies are making so much money on these deliveries but so little responses on wrong delivery or missing packages - why is that?????? They even can not send me a proof of delivery as the product did not got delivered to correct address. SHAME”
