“Hi Performed all the tasks that were specified such as taking photos of the measurements of the box and label which I think is really good just in case it gets lost or broken. I sent an expensive large parcel and the price was really competitive and the parcel got there in one piece and on time. I would definitely use this company again.”
“Clear website to follow, lots of options for day/date pick-up and eta of package to destination.
Super Happy with the service!
Friendly prompt pick-up.
Will definitely use again!
Thank You”
“Quite disappointing really was given collection address that was no-longer a Co-Op in Brackley then website would not allow me to change the collection address and when i did it actually cancelled the first booking (which was fine) but then charged me again, when on of the advisor told me would only charge me the difference of the booking, was told would get a refund, doubt i will use again very poor communication only via Email”
“First time using website
Got charged twice for 1 delivery don't know if my fault website did crash on me had to reload it got a refund but got charged 9 quid for the privilege”
“Very poor service.
Booked a parcel online.
Gave weight and dimensions as part of the booking.
Local Matalan drop off point refused to accept the package as it was too big.
Advice received from your customer service was to try another drip off point!”
“Will never use it again. Courier was booked but never turned it collect it. When issuing refund, full amount is not refunded. No way to communicate with courier other than email.”
“Parcel I sent was completely smashed and almost impossible to find a contact or any customer services no response from customer services on either Parcel Hero or DPD. Just sent round in circles on self help pages and conveniently broken URL links and missing pages to any claims pages on the website. We had to give up and save our sanity. In a world of mindfulness it seems to be lacking towards customers.”
