“Really very impressed & happy with the swift service offered by Parcel Hero. My package was picked up in Cape Town, South Africa on a Tuesday & delivered to Newcastle upon Tyne, UK the next Monday without any hitches at all. Brilliant!”
“The parcel was picked up on Friday with an estimated delivery of 6 days and yet I got a call from my sister in Canada and it had arrived today! (Monday!) so pleased and the courier was polite and the service exceeded my expectations! Thank you”
“Parcel collection booked for Friday 10/06/22 failed to take place. Took parcel to drop-off shop on Saturday morning 11/06/22. They refused to accept it because nothing had been collected from them either and they had no storage space. Suggested I bring it back on Monday but could not guarantee they would be able to accept it then either. Totally fed up, and due to urgency of despatch, I cancelled the ParcelHero order (incurring a £6.00 cancellation charge) and am now using ParcelForce instead. Will not be using ParcelHero again.”
“Perfect service from start to finish.very good prices and quick collection on monday and delivery to my address wednesday by parcel force.highly rate parcelhero.com thanks”
“When nobody else could offer me a delivery date before the Monday after Jubilee Bank Holiday weekend, these guys Did.
Outstanding collection & delivery service.
They delivered 11.00am the next day to make my number one customer happy.”
“Fantastic service and very well priced…
I have previously used another very well know parcel shipping comparison/ organisation website and after a bad experience with them I decided to try parcel hero and the experience was very good.”
“Excellent customer service with a very good price when compared to other parcel delivery services. The ease of being able to post from my nearest post office was ideal for me. Obviously I cannot comment on returns and refunds as my parcel has been delivered within the 48 hours as stated.”
“The choice of courier was simple, and prices were competitive, but finding the documents for printing was difficult and so frustrating. Tracking worked well, and the overall delivery by UPS was completed efficiently. I will book direct through the carrier next time.”
“Amazing service , sent an urgent large parcel to Holland from the UK
Collected the day I booked and delivered the morning of the day promised (48 hours later)
Will definitely recommend & use again 😁”
“Parcelhero will try to remove bad reviews to hide their bad practice.
Within the last twelve months, Parcelhero shipped a printer I sold on ebay. They:
-charged me £68 excess on £48 'overweight' delivery
-ignored my evidence that the package was not overweight
-sent me confidential responses meant for another customer
-destroyed the printer
-refused a refund
Good news though!
After my use of the Money Claims service online (small claims), leaving it to the absolute last minute, Parcelhero have refunded me in full.
It is worth the trouble, even though they make it as difficult as possible.
In the circumstances, I can find nothing to recommend about this service.”
