Parcelhero will try to remove bad reviews to hide their bad practice. Within the last twelve months, Parcelhero shipped a printer I sold on ebay. They: -charged me £68 excess on £48 'overweight' delivery -ignored my evidence that the package was not overweight -sent me confidential responses meant for another customer -destroyed the printer -refused a refund Good news though! After my use of the Money Claims service online (small claims), leaving it to the absolute last minute, Parcelhero have refunded me in full. It is worth the trouble, even though they make it as difficult as possible. In the circumstances, I can find nothing to recommend about this service.