“Don’t deal with these my packages were damaged clearly been dropped more than once customer service is disgusting just fobbing me off and going round in circles to avoid compensation even though I paid extra for additional cover to protect goods I would have given no stars but can’t write review without”
“Genuinely easy breeze service. Fabulous for sending parcels by size and heavy weight rather than set dimensions. Shows all the services t&c so you can choose the one that fits your needs”
“Fairly easy to gt to the print label stage, and pay. BUT .... the location of the drop off point information is SERIOUSLY LACKING. There's no point directing me to acshopping precinct that has at least 20 outlets !”
“I recently returned from holiday in Alghero , Sardinia and stupidly I left my sunglasses and reading glasses in the car rental at the airport. Thankfully they were found but how was I to get them back to my home in the Uk . Using Parcelhero was so simple , putting in the pickup address and then the delivery address is comes up with various prices based on how quick to want the delivery . You pay online so no transferring money and behold 7 days later I received the items in my home. A little pricey for 2 glasses at £33-00 , but that’s what happens when you’re forgetful.”
“I made a booking for a collection by UPs - was confirmed collection would be the following day. I waited in all day and at 5 decided to check with UPS - they hadn’t received the collection request, so I had no option but to drive 25 miles to drop to UPS (I wouldn’t have been home for over another week so couldn’t rearrange)
According to parcel hero, it was my decision not to wait and drive to UPS - they don’t seem to have grasped that UPS hadn’t been informed to collect.”
“Very easy to book the delivery for an oversized parcel. Booked the delivery one evening and the parcel was collected the next morning by parcel force and delivered in 2 days. Price reasonable considering size and weight of parcel”
“Parcel was not collected - no confirmation on why or any update was shared. I was then charged to cancel the collection in order to retain a refund. Very poor service, no communication and a charge to get a refund for a service I didn't even get. Terrible customer experience.”
“Very bad experience booked twice first time no one picked up the parcel eventually I have to cancel and that coated me 6£ for their fault. second time the delivery date was next day with dhl express and it's 3 days passed still waiting for delivery no updates where is the parcel?”
“ParcelHero has been brilliant, right up to the delivery day when for some reason Parcel Hero's Tracking Info wasn't updating telling me I needed to pay for customs clearance which I'd already done. Consequently I rang DHL who suggested I check through their own website which showed the package had already been delivered.
Otherwise a great service, and a much better price than sending with DHL directly.”
“Absolutely brilliant service from start to finish.. price was reasonable, pick up from my home on time. Being able to track my parcel was really helpful and the fact it only took 5 days to get to my son in Australia was amazing. Have used this service before and will definitely carry on using them.
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