“Despite having paid £37 to have my parcel collected on a specific day nobody collected it.
It was a parcel that needed to be returned by a set date so I have probably now lost the opportunity to return the item.
I have e mailed Parcel Hero but still no explanation.
A very unhappy customer.”
“Very easy to arrange, however could not find the depot to drop off the parcel on Marsh Barton Trading estate. In the end took the parcel to another drop off point. Hence dropping one star”
“I had a larger parcel to send and was getting ridiculous prices quoted. Decided to look elsewhere and ParcelHero saved me quote a bit. Service was completed via UPS who are great to.
Great first experience.”
“Very easy to book a collection, easy to print off the documentation, driver arrived well within the time slot, was very cheerful, confirmation emails received to say documents have been delivered to the correct person at the correct location on the day requested.
Will definitely be using them again.
Great service thanks.”
“This is the first time I have used this company and everything was easily achieved.
I received an email to confirm that my item had been delivered which is much more convenient than going onto a website and entering a tracking number.
Excellent !”
“My first time getting a parcel to be delivered the process was very easy,but the driver who picked the parcel up was not helpful at all,I suffer from a heart condition,and can’t lift anything heavy,the parcel weighed 30 kilograms and he wanted me to put more banding on the parcel to make it more secure but was reluctant to help,I found him quite rude and unhelpful”
“The price was amazing and delivery very quick to the USA. Checked Royal Mail and their price was almost £95 compared with parcel hero which was £51 including insurance. Saved a lot of money. Will definitely recommend to family and friends.”
“while the collection price was very competitive the driver who actually collected the shower tray (which was wrapped in its original packaging) said "theres no chance that will not get smashed!"..I received an email a few days ago from victorian plum saying/showing pics & details that sure enough it arrived at there wherhouse smashed in a few bits..wow how crazy is this..now I have to go thru a compensation procedure & the 1st think on your list is "if the original packaging isn't damaged but the item inside is its my fault & was packaged insufficiency "..I never even took it out of the original packaging as it was the wrong size & would need returning & replacing..any help or advice going forward would be welcome.”
“The gentleman who came to collect was very
helpful. The price was competitive collected same day and was delivered in 2 days outside the country. Full mark for parcel collector.”
