“Found out about parcel service from a freind as I had an oversize package for parcel force and the post office , very impressed and will definitely use again . Thanks”
“I had booked a collection of a package from another party for it then to be delivered to me. The schedule confirmed the details along with the tracking number. Unfortunately the courier did not collect the package - no apology, no contact whatsoever. So the following day I selected the option to cancel and was advised by onscreen message I would receive a refund of my fee.
Today I received a further email advising that the package had been collected and delivered - a date and time was given. This was pure fiction. I asked the third party to send me a photo of the labelled package to prove it was still in his possession.
The problem now is ............ you've guessed it ............. no refund has been issued and it is impossible to contact anyone at Hermes/Evri. This is back to the bad old days of "cheap" couriers. Fine if all goes well, but if it doesn't there is no follow up. I've lost my fee - okay, been cheated out of it by Evri - I would strongly advise prospective customers to weigh up the attraction of a competitive price against the very real difficulty of sorting things out if something goes wrong. I'll never consider using Evri again and I'll be recommending to friends and colleagues to avoid this company. Why did I enter one star? well it was the only way to access the comments section. Evri definitely doesn't rate even one star - very poor organisation: solely profit orientated, certainly not customer orientated. Steer well clear!!!”
“The parcel was collected on the morning of the day that I was advised. The driver was very helpful and courteous. I will definitely use the service provider again.”
“Unfortunately a very carefully made wooden box was badly broken, in various places, due to careless handling. The contents was heavy but nevertheless there were multiple "Fragile", "This way up", "Handle with care" stickers that it seems were ignored. Happily the contents of the box was undamaged. Apart from this all was good.”
“Unfortunately a very carefully made wooden box was badly broken, in various places, due to careless handling. The contents was heavy but nevertheless there were multiple "Fragile", "This way up", "Handle with care" stickers that it seems were ignored. Happily the contents of the box was undamaged. Apart from this all was good.”
“Unfortunately a very carefully made wooden box was badly broken, in various places, due to careless handling. The contents was heavy but nevertheless there were multiple "Fragile", "This way up", "Handle with care" stickers that it seems were ignored. Happily the contents of the box was undamaged. Apart from this all was good.”
“I used the service to return 4 boxes of flooring. 3 didn't arrive - the driver agreed it was fine to send them as separate boxes with the same waybill number as easier to handle - now Parcel Hero and UPS are both saying that was my responsibility (yes - you read right - now I am not a customer but I have responsibilities and they are my bosses!). The 4th arrived looking like it had been run over by a lorry. In fairness it probably had given how little care they took. Not Parcel Hero's fault because it was a UPS service but, even though I had insured the contents - they are refusing to pay out and blaming me for it all. Shocking, shocking service. Next stop Trading Standards!!”
“Great service,only one thing cost double what we had reckoned on,£32 for 2x700c cycle wheels picked up from our door,not bad though after all is said and done, quality service”
“Used the service to arrange a collection and delivery back to Me using Parcelforce. Found website easy to navigate although probably too much detail requested. However the information after that then gets vague. I ended up going to Parcelforce own website to track myself as parcelhero said delivered when it was at the parcelforce central hub. Apart from this all seemed OK and package duly arrived today as initially arranged. Probably wouldn't use again and fo direct to courier website and book.”
