“Buggy order page made two of the same order in error.
When cancelling the repeated order (30sec later) I was charged full price for cancellation, ie zero refund.”
“Buyer, beware!
Unfortunately it seems that Parcel Hero use illegitimate business practices to extract additional charges after your package has been delivered. A month AFTER delivery we received a £43 "surcharge" for an "oversized" item, even though it was thoroughly checked on our end. This surcharge was more than the item originally cost to ship and was taken without notice, so it seems like Parcel Hero are storing card details for the purpose of this illegitimate practice.
I understand that surcharges can be applied as part of their terms and conditions, however in no way is it made clear that payment details are going to be stored and payment automatically taken without notice. This leaves you on the back foot, having to chase them despite you being the "customer".
Speaking to a customer service representative called Mark Taylor, unfortunately he has been unwilling to answer the majority of my questions (such as providing a breakdown of the surcharge).
I would not recommend Parcel Hero to anyone, with much better alternatives readily available - who do not use poor business practices to steal money from their customers.”
“DHL is effective.
the price is lower while you do not login. If you logged in, ie frequent user, Parcelhero would actually charge you more than as a guest. Not sure if this is a good way to treat your regular customer.”
“It was mainly my fault, I put wrong address on delivery label & when I tried to amend it, it all went horribly wrong & I couldn't contact you for assistance. I have cancelled my order & hope to receive my refund soon.”
“Booked a collection from Crete Airport
Got zero feedback as to collection status.
Had to email to get an update.
Established that parcel was not collected.
Given an alternative courier option at a discounted rate or cancel.
Chose to cancel and was charged £6 for the privilege.
Net result,
£6 lighter and parcel still in Crete 🤔”
“This is bad. The worst service I have ever seen by far. Not only it was not delivered I paid £80 inport duty and know extrat £22! If it was delivered it would have been bad service but not only it was not delivered and I was asked to pay duty! Wich was paid and then not delivered after I paid it. This is a joke.”
“2 out of 3 orders I have placed with parcel hero have not been picked up on the requested day. Then it was my job to reorder collection, too late for next day pick up. So we chose to deliver it to a local collection site, at a cost to me, to save the stress of it not being collected on time again. Their answer when I contacted customer services "it's not 'guaranteed' for collection that day, you have to pay more for that". This is not made clear on the purchase page. Frustrating to say the least. I won't use them again and will order direct with the courier for greater reliability.”
“Paid Parcel Hero £18.71 to send a small (1kg) parcel to Queensland Australia.
They quoted a reasonable price for the packet. Paid the money, but still have not been sent the labels to send! this is after some 10 hours! I would expect to be able to print them instantly, so that I could dispatch.
The only way to contact them is via email (as usual), with no contact telephone number.
So. Not such a Hero after all.......”
“Send parcel to my partner in USA parcel was ripped opened contents missing and envelopes containing money opened money gone. This is not a safe option to send your parcel. I’m extremely disappointed I feel like terrible,I’ve been robbed!!!! Don’t ever this company.”
