“box was clearly marked fragile, PC box battered some on delivery, graphics card unseated , luckily no damage , this was after proper protection foam and bubble wrapp and air bags inside unit to protect graphics card..”
“Advertised as next day delivery, for collection between 9am and 6pm. Admittedly suspicious but I went ahead on Thursday. Courier arrived Friday at 5pm and said delivery would not be until Monday morning as it is next working day. It was a tall plant and cost £28 so rotten service for the money and I hope the plant survived in the warehouse over the weekend.”
“I packed it very well and when the parcel got to the other end it came off the lorry ripped up and the box was destroyed. Maybe the company should do better at looking after peoples parcels!! Absolutely disgusting”
“3 out of 12 China teapots smashed on arrival so have had to refund customer. Items were carefully packaged and both boxes marked Fragile China, Handle with Care.”
“Courier didn’t turn up on the collection day that was stated. Ended up having to do drop off service as I didn’t want to upset the person receiving the delivery”
“The ParcelHero paperweork generated for international shipment with TNT/FedEx isnt acceptable to courier as it doesnt have tracking barcode. Driver came 3 times to collect - but had to cancel and use different courier, hopefully this will be OK”
“Went to the post office with my parcel wrote on the parcel deliver Tuesday 20th person said bring it back tomorrow which i did then they said we cannot take it as its car spares after a few words they said okay and reluctantly took it ?????”
“Packaged a guitar. Filled in all the weight and size details and was within limits on stated on line. Paid and confirmed my local post office as suggested on site. Took it to post office Bow Lane but they refused to take it saying it was too big. They sent me to Sinderland who also said it was too big but then we’re much more helpful and accepted it. Crazy and time wasting system advising post offices and times that then refuse the parcel.. I wasted two hours after they took my money. Lady at Bow lane was particularly unhelpful and dusmissive.m and gave me Oarcelforces number but said they rarely answered !!”
“Via yourselves booked a collection using Hermes. Did specify that unable to print off a label as I do not possess a printer as I do not find the need to possess one for very minimal purpose. Was advised by you that Hermes would provide a printed label via their driver on collection. This was not the case, the driver said that Hermes do not provide this facility. Thus I cancelled the collection order, to date have not received reimbursement of initial paid fee of £3.52 can you please advise regarding this issue. Kind regards. Peter (Stubbs)”
“The parcel arrived, but the box was open, although everything inside was complete. Unfortunately my family had to pay for the delivery which I had previously paid in London before collection. Since we had to pay double for it, the price was extremely high. Long wait in destination, it could have been delivered sooner.”
“International tracking stopped when entering destination country (Switzerland) when Fedex took over.
Response time on tracking support is poor: more than 60 hours”
“Arranged drop off, walked 20 mins in the snow 8 months pregnant only to be told that the store didn't do dpd drop off anymore but hadn't been removed from the system. Tried to find an alternative store locally with no luck. Gave up and paid extra for home pick up. Having an up to date drop off list is essential for an operational service, was very annoying couple of hours wasted trying to sort.
The rearrangement of the parcel pickup was easy to do online, would recommend this slightly more expensive service to avoid a potential lengthy goose chase finding a drop off point.”
