“Parcel force due to collect 20kg parcel...we saw him drive past both ways and he reported we wasn't in...fuming..went to Tonbridge depot to drop it off , couldn't have been more helpful and delivered next day...apart from the lying driver , all good .”
“Very satisfied in general, parcel arrived a day earlier than expected which wasn't a problem this time but might have been if no-one had been in to receive it”
“Very satisfied in general, parcel arrived a day earlier than expected which wasn't a problem this time but might have been if no-one had been in to receive it”
“Took my parcel to post office, less than a mile away, so very convenient for me. Arrived at destination on the day expected but wouldve liked a text or email with a time slot that's why only 4*instead of 5”
“Overall I was happy with the service provided. However I was disappointed not to have received any notification that the parcel had actually been collected. Nor did I receive confirmation of the delivery to my home. I appreciate that you provide updates on your website, but it's not always possible to log in to check on progress. Maybe this is something that you can look into, in order to provide a complete service. Thank you.”
“Quick access to full range of providers with costs. Mostly very intuitive: the only thing I found frustratingly difficult, as a first time user, was finding the link to print the EVRI postage label.”
“Great service. A bit tricky to weigh but I used a travel weighing scale. Didnt realise until my package was ready to get the courier label and had to reopen it to include the second label. Maybe that was just me not reading things through properly first.
Took the package to my local pick up point and was received quickly.”
“Good service and easy booking, but would be better if the requirement to print the label was more prominent on the booking form. We missed it(1st time user!) and consequently a scramble when the courier arrived. He was time limited, not best pleased, and it was not a good experience.”
“The took a larger than normal item, 1.58cm long and 15kg, which most of the other couriers would. So for that I am grateful. They could improve by advising of a more accurate pick up time rather than effectively all day, and they could have text once the item was delivered. So systems need automating a bit better.”
