“Great service from pick up to delivery. UK to Australia. Just wish that it was a little more economical.
The online booking was also easy to get done.
Thank you team”
“I placed my order at 9am and the courier arrived at 10am the same day to pick up the parcels. It left the UK on Wednesday and arrived on Friday in Hong Kong, days earlier than scheduled. I did have to pay twice as the system took my money initially but didn’t confirm the booking, so I had to pay again and the booking was confirmed. However I sent a message to sort this out and have already had a response saying they are looking into it. Would give 5 stars but haven’t had my money return yet.”
“Fairly easy to gt to the print label stage, and pay. BUT .... the location of the drop off point information is SERIOUSLY LACKING. There's no point directing me to acshopping precinct that has at least 20 outlets !”
“ParcelHero has been brilliant, right up to the delivery day when for some reason Parcel Hero's Tracking Info wasn't updating telling me I needed to pay for customs clearance which I'd already done. Consequently I rang DHL who suggested I check through their own website which showed the package had already been delivered.
Otherwise a great service, and a much better price than sending with DHL directly.”
“Very easy to arrange, however could not find the depot to drop off the parcel on Marsh Barton Trading estate. In the end took the parcel to another drop off point. Hence dropping one star”
“Used the service to arrange a collection and delivery back to Me using Parcelforce. Found website easy to navigate although probably too much detail requested. However the information after that then gets vague. I ended up going to Parcelforce own website to track myself as parcelhero said delivered when it was at the parcelforce central hub. Apart from this all seemed OK and package duly arrived today as initially arranged. Probably wouldn't use again and fo direct to courier website and book.”
“Used for the first time. Had problems getting delivery date, labels and couple of other things. However the parcel was collected on the day stated and also the tracking was very good parcel delivered on the due day and saw all the tracking done. Very pleased with that side of it. Also I emailed re delivery date etc and a gentleman emailed back with the replies . Very pleased. The invoice was a little late coming but that was probabley me finding it. So all in all not a bad experience.”
“Polite and courteous service. Would have liked more of an indication when in the day the parcel might be collected as it felt like a lot of hanging around and clearing a whole day for the collection as the time frame given was 8-6 p.m.”
