“Everything went well for me and I was happy with the service. However, the reviews of them taking money after the collection\delivery has made me nervous. I've checked my card and bank details are removed from the account and even asked that the account is deleted. It is also very difficult to navigate closing the account. I don't like it when companies make this hard for customers. It is not good practice these days and they should look into making it simpler and easier to do.”
“Parcel force due to collect 20kg parcel...we saw him drive past both ways and he reported we wasn't in...fuming..went to Tonbridge depot to drop it off , couldn't have been more helpful and delivered next day...apart from the lying driver , all good .”
“Very satisfied in general, parcel arrived a day earlier than expected which wasn't a problem this time but might have been if no-one had been in to receive it”
“Very satisfied in general, parcel arrived a day earlier than expected which wasn't a problem this time but might have been if no-one had been in to receive it”
“Took my parcel to post office, less than a mile away, so very convenient for me. Arrived at destination on the day expected but wouldve liked a text or email with a time slot that's why only 4*instead of 5”
“Overall I was happy with the service provided. However I was disappointed not to have received any notification that the parcel had actually been collected. Nor did I receive confirmation of the delivery to my home. I appreciate that you provide updates on your website, but it's not always possible to log in to check on progress. Maybe this is something that you can look into, in order to provide a complete service. Thank you.”
“Quick access to full range of providers with costs. Mostly very intuitive: the only thing I found frustratingly difficult, as a first time user, was finding the link to print the EVRI postage label.”
