“Delighted to be able to track my parcel from home to destination.
Unfortunately the box was split in arrival but I don’t think anything was missing.
Everything seemed to work like clockwork. Will definitely use again.”
“The actually delivery was fine but for some unknown reason you have decided that I am the recipient of the previous parcel I sent, to the US, despite my details being correctly entered when I booked the delivery. This would have caused major problems had the parcel been lost and I had needed to make a claim for it.”
“Very good communication. But please ensure that Fed-Ex ‘next day’ has a caveat that says it may not actually be next day. Twice I’ve relied on that promise and was let down...”
“Process was easy and straightforward - price was good (but didn't realise VAT wasn't part of the initial quote) hence 4*
The extra insurance had confusing terms & conditions - not sure if it would actually cover anything!”
“Booked 31/3 at 2pm they advised would pick up same afternoon till 6pm. Didn’t turn up so rebooked for following day. They duly turned up at 10.15 1/4 very nice UPS driver who kindly waited while I printed off 3 customs declaration forms as no mention of needing these on website. Parcel was delivered in Cyprus 5/4, a day earlier than stated. Pleased with the service, just pricey.”
“For me in the UK this was perfect.
But for my colleague in the Netherlands the driver did not ring the doorbell and just posted through the letter box this is not what i expected from a delivery this was supposed to be signed for these were important compnay documents”
“Nice and speedy. But tucking the parcel behind the water but in the garden wasn’t the best idea. Why not take a quick photo and show the recipient where it is!”
“Quite decent service ( lookin at previous couriers ) package arrived with a bit of damage to one of the corners package had 4 layers of bubble wrap plus padding ( not repairable) but is should have been a 2 man deliver not 1 lady to struggle with the size and weight.
She did amazing but for this package there should have been someone to help .”
“The process was quick and simple with parcel hero who were very efficient.
They were let down a bit by DHL who did not seem to know what they needed to do.
After a couple of phone calls to them I explained that parcel hero had done the paperwork and forwarded the notification to them with the tracking number.
I did try to get a resolution from parcel hero but no success.
Anyway my parcels were picked up and delivered on time and to the correct address.
The communication between the two companies seemed not to exist beyond the order to collect .
The process was very cost effective.
I will use again 😃”
