“DO NOT USE THIS COMPANY - THEY ARE CROOKS
I sent two items and paid for insurance cover. This cost £221 as they were large @ 50kg + 40kg respectively.
They then took ANOTHER £247 FROM ACCOUNT WITHOUT PERMISSION because they "claim" they were slightly heavier than stated. I got the weights FROM THE SUPPLIER OF THE GOODS. The difference they "claim" is just 10% and within the tolerances of their pricing structure. So, IF these weights are true (I doubt), I would have been charged the SAME price if stated up front! How can you justify a 100% in charge on that basis? Even so - they still managed to FAIL their basic service expectation. It was clear from the pictures provided that these goods had NOT been handled with any level of care. Dropped on their corners and ends MULTIPLE times. What DO THEY DO WITH PARCELS??? These were heavy and probably dropped from height - yet they assume ZERO responsibility what APPALING service. I am taking them to court I suggest every customer do the same. Their attitude to customer service is APPALING. They try and hide behind web site small print that you would never notice, and their policies are TOTALLY in their FAVOUR only. THEY DONT CARE ABOUT THEIR CUSTOMERS AT ALL. Look at their "exclusion list" of goods not covered by their damage protection service, basically its EVERYTHING other than cloths!!! This is supposed to be a professional courier/transportation company but apparently, they cannot even guarantee they could transport a tea set or a mirror - or virtually any hard item. REPEAT DO NOT USE THIS COMPANY”
“Used Parcel Hero for the first time and I'm very pleased with the service. Wanted to send a large parcel that weight only 5 Kg and they were a lot cheaper than the other postal providers. Good tracking service, drop off point was only a mile away, would use again and definitely recommend.”
“I used ParcelHero for the first time to send some documents from HK to UK. I saved 35% cost booking via them vs DHL (although DHL delivered my package.) Also, the package arrived 2 days earlier than the original date. Overall, I'm happy with their service and will use them again in future.
ps originally, there was a problem with my shipping labels when I first booked the shipment online. ParcelHero sent me an email (with the right shipping labels) to fix this within 2 hours of my booking. I was happy with the service.”
“I would leave no stars if it were possible…collection not taken place two days in a row, the courier company even attended the location where they were due to collect and didn’t know anything about a collection. No real updates on the tracking site. Maybe and Evri issue mostly but ParcelHero shouldn’t use them if this is the level of service they provide…”
“Easy to set up for the parcel and price suited my needs. Kept informed including when delivered. I will use the service again, which will be easier next time now I have registered.”
“Very expensive over priced, it cost me a third of the price of the item I sent back, I only used this service because no one else was available, and I don't get why you want us to do these reviews when you don't do anything about them, only big yourselves up on the good reviews”
“Seemed easy to use although of course I have no idea if the quotes I was given represented the best offers that individual companies could offer.
Tracking the parcel delivery was unnecessarily complicated. I did not receive updates. The tracking number was not easy to find and the tracking page was very difficult to locate. However my parcel was delivered ok.”
“Awful! I booked a locker drop off and the parcel didn’t fit so had to reschedule (even though I put the dimensions of the parcel in when booking) I then rebooked to drop at a label free shop, turned up and they advised they had no label printer so couldn’t take the parcel!
I had to rebook again!!! Having paid 3 times at this point for the parcel to be collected from my house at an additional cost.
Absolutely rubbish!!! I am now awaiting my refund for two of the bookings I made and had to cancel due to parcel hero’s errors!”
