“Awful company they took another £18 from my account, they said my parcel was heavier than expected, £4 for the excess weight, £11 admin charge then added VAT the parcel was actually under the paid for size and weight do not use this company is a scam.”
“Had a bit of an issue trying to modify collection address. It took a day to correct and finally they got it right.
Hope I won't be charged twice they said I should get a refund for the mixup.”
“Horrible service. Package didn’t get collected. Driver only left a slip even though someone was in the whole day. Customer service wasn’t helpful at all.”
“My customer waited in all day, no contact no nothing. I would NEVER recommend Parcel Hero to anyone. Absolute rubbish company, now I have 5 days for a refund, WHY? You took my money instantly initially!!!”
“I have had some very differing experiences with Parcel Hero however my latest delivery went ahead without a hitch. It was a delivery to Ireland, and it made it through on time, pickup was easy, and the client was happy with their delivery arriving on time. Can't fault them, thanks Parcel Hero!”
“Great service from pick up to delivery. UK to Australia. Just wish that it was a little more economical.
The online booking was also easy to get done.
Thank you team”
