“Con artists! They make money when they damage your parcel, then return it to the sender. Then never reimburse delivery and do not pay out on the value that you state your parcel is worth. Even if they are paid themselves by the delivery company. Customer service is not a priority. There are no phones to talk to real people. Any conversations have to be on email, where they pick and choose which queries to answer. I don't know how the staff sleep at night. Thanks for ruining my late mothers heirloom ParcelZERO!”
“AWFUL......I am disgusted with this company. Despite my package being securely wrapped it arrived damaged. I paid for the extra compensation cover to be told that my piece of furniture was not covered on their policy and that the item wasn’t wrapped up enough! Absolute nonsense! Why did the courier accept the item if they thought the wrapping was insecure!
Do not use this company when your are looking to courier a parcel. The after service is a joke.”
“Arranged drop off, walked 20 mins in the snow 8 months pregnant only to be told that the store didn't do dpd drop off anymore but hadn't been removed from the system. Tried to find an alternative store locally with no luck. Gave up and paid extra for home pick up. Having an up to date drop off list is essential for an operational service, was very annoying couple of hours wasted trying to sort.
The rearrangement of the parcel pickup was easy to do online, would recommend this slightly more expensive service to avoid a potential lengthy goose chase finding a drop off point.”
“Appalling service. 1) Web site not easy. 2) No collection on the day paid for 3) No phone number to call for help 4) No chat available 5) Site offers email service with reply in 4 Hours, emailed 5 times and no reply. 6) Gave up trying, so paid AGAIN for another day collection. Am currently waiting. In summary, Parcel hero seems to get in the way of client to courier and has no support or valid web site or communications.”
“A great service but as i needed to book a collection to be delivered to my address, it was unclear when the delivery would be. As it happens, the item arrived the next day, but the tracking system could be clearer.”
“Excellent, reasonably priced simple to use service. Booking a collection was easy, communication regarding the status of the collection and delivery was accurate. Royal Mail had lost two parcels sent recently. Thought I would try a different service provider and was happy with the service I received. I have already used Parcel Hero again.”
“My first experience using this service, pickup in Dorset on Friday, delivered to Aberdeen Monday. Found the service exceptional and inexpensive compared to other couriers. Would use them every time. Great work.”
