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PlumbNation Reviews

2.7 Rating 293 Reviews

44 %

of reviewers recommend PlumbNation

Company Reviews

Phone:

0844 800 3460

Location:

Unit 5 Woodway Court Thursby Road, Bromborough United Kingdom
CH62 3PR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a shower tray, which on the website clearly says delivery 3-7 days, but failed to delivery after one week and promised will be delivered on 6/6/2017, called them again on 5th June and said will be delivered on Friday 9th June, but today as 8th June got an email telling me: > We will email you again on the 14/06/2017 to reconfirm this delivery date. I won't even know if product will be delivered after 3 weeks of ordering, which is ridiculously. My worker man already started working on shower and only waiting for this bloody shower tray. If PlumbNation don't hold of the stock or know when stock will be available, don't promise on the delivery time then. Please avoid this seller at all cost! More Google reviews: https://goo.gl/maps/m7nrwFkFU2N2”

Posted 5 years ago

“Ordered a boiler for next day delivery. Never arrived. It has now been nearly five weeks and I have still not had my £1,800 refund. I have had to go through a PayPal seller dispute to try and get my money back. Don't trust or buy anything from this company.”

Posted 5 years ago

“I was wrongly advised by one of your sales people about the appropriate programmer to go with the boiler I ordered from you having provided full details of my current heating system and by the time I arranged for an installer who told me this immediately on seeing the programmer I was outside the returns period and am now being asked to pay £30 plus vat to return it. If the sales people do not have adequate training to provide technical information they should not be providing it.”

Posted 6 years ago

“Ordered floor standing tap and basin tap , was advised floor standing tap was suitable for low pressure system ...quote 0.2 and above , well it's been fitted and it would take about an hour to fill bath !!! Basin tap as bad , phoned them but because don't remember the man s name who took the order and gave me the advise and the tap is fitted they have said they can't do anything , I phoned the maker of the tap ...Sagittarius who told me the tap was a high pressure tap that needed pressure of 1 . and above !!! I would not have ordered the tap if I had been given the correct information from plumbnation as I knew I needed a tap for a low pressue system . I am now left with 2 taps that aren't suitable , they also said because they had been fitted I had agreed to them , how can you test the tap works without fitting them !!! Of course I had them fitted as I was told they would be suitable , disgraceful ...don't buy from this company !”

Posted 6 years ago

“Ordered a gas fire for almost £500. Website stated that depth was 2300mm. When the engineer came to install the product we realised it needed a minimum of 3100mm depth. Informed plumbnation who told us that because we were outside of the 14 day period we couldn't return the item even though it had only been 4 days over but still well within the 30 days returns window stated on the website. Now left with a gas appliance that is completely unuseable in my house. I thought the consumer rights act of 2015 stated that if a product is sold and it is not fit for purpose then consumers have the right to a.full refund within 30 days??!!”

Posted 6 years ago

“The wrong component arrived. After 3 phone calls and 3 emails they still have not arranged to pick it up and refund the cost. It is dire. I was set on a wild goose chase to find the date of expiry of warranty of the component (absolutely not my problem - I reported the defect within 24 hours of receipt). There is nothing printed on the component or the box about warranty date.”

Posted 6 years ago

“i received order from you guys your driver was rude and refuse to help my pregnant wife and left order in front of door”

Posted 6 years ago

“I purchased a boiler from Plumbnation and upon opening of the box my partner realised I ordered the wrong model. We started returns process and in the meantime ordered and got a delivery of the correct boiler. We've returned the boiler to Plumbnation intact, as requested, and paid almost £50 return delivery costs so that it is insured. I was told since polystyrene box surrounding the goods and a plastic clip have been damaged and some panel is loose, we will not get a 100% refund as 15% of the product price (almost £150) will be needed to have the item repackaged by the manufacturer. When we returned the goods the polystyrene box and all parts attached to the boiler were untouched. Someone in retailer's warehouse must have forcefully opened the box and damaged all above in one swing. Sounds like a dodgy tactics to ensure they never pay 100% back and use any excuse to charge customer for the actual admin taken to deal with return of the goods. For anyone in similar situation, according to Citizens Advice website about unwanted goods purchased online and the T&Cs applicable to them, quoting "If your contract says you must use the original packaging, this is likely to be considered an ‘unfair contract term’." Further to that, Plumbnation's T&Cs state "10.4.5. You have a "Duty of Care" for any Goods delivered to You. Duty of Care requires that all Goods delivered to You are returned complete and undamaged with all accessories and instructions intact. The original packing must also be returned in reasonable condition. You will be liable for the total price of any Goods that are returned damaged or incomplete, or that otherwise do not meet the Duty of Care expectation." The original packing has been returned in reasonable condition meaning: - it has not been damaged in any way upon return delivery - the damage that has occurred in Plumbnation's warehouse would still constitute a reasonable condition as it can be reused for most part or easily repaired (seal) - "reasonable condition" is a very ambiguous term in itself and when in doubt, the customer rights always should take priority / precedence Plumbnation is not a customer-friendly retailer and I would advise anyone to purchase their items elsewhere - there's plenty of similar companies with far better customer services and standard practices. I've taken this case forward to European Commission: Online Dispute Resolution and will be submitting a complaint to Consumer Ombudsman of which Plumbnation is a participating company. I'll update here as the case unfolds.”

Posted 6 years ago

“Spent over £2,000 on radiators with Plumbnation. I now have a problem with one leaking radiator. I have emailed Plumbnation three times and called twice. They have not had the courtesy to respond to any of my emails and have not returned my calls. Appalling customer service. I now need to buy more radiators for another renovation but will not give Plumbnation any further business.”

Posted 6 years ago

“Ordered an oil filled radiator, was only after fitting that I noticed that the dial was cracked. Would not replace this item as it has been fitted?, sent replacement dial, this was cracked, sent another dial, this was cracked. Finally the radiator sprung and leak and I was able to return it and get my money back. Not very helpful at all.”

Posted 6 years ago

“Avoid this company like the plague.... customer service is so BAD, they called to say that my shower tray would be here on Thursday it never arrived so a day wasted at my expense, when I called them they did not give a dam... then when it arrived the waste was wrong , I must have called at least 6 times as I was told i would receive an email , still waiting .......then I was told that would need to take a picture of the waste and send it to them ? . I have just given up with them .My advice is avoid this company ..... there are far better company's that give real service and value for money , I feel I have been ROBBED......”

Posted 6 years ago

“Avoid! The order arrived promptly but if anything isn't right this company does not want to know and their customer services staff gave out wrong information to me. I ordered an item on line and was advised to purchase a particular timer with it, which proved incompatible at time of fitting which was confirmed by the manufacturer. When I contacted customer services I was again assured that my timer was perfectly fine for my plinth heater. I then obtained confirmation from the manufacturer on paper which I conveyed to Plumbnation. Return still refused as 'it is beyond the 14 days return window'. Communication very poor. Emails not answered (customer service later- on saying 'my colleague sent you an email'... never arrived in my inbox). Wrong advice given over the phone will not be acknowledged.”

Posted 6 years ago

“Order not delivered after two weeks told to accept it when it did come and they would arrange for return. Did as asked then they refused to pay return postage. Would never use again and still waiting for refund another two weeks later. Avoid at all cost appalling customer service”

Posted 6 years ago

“Poor service would not recommend to anyone.. make you pay for delivery then give you a date and then don’t deliver on the date. No offer of a refund or any form of goodwill especially when not customers fault and they admit its not customers fault. Keep away do not use find a more reputable company”

Posted 6 years ago

“This company charges an outrageous price for delivery - over £12 for 3-5 working days, almost half the cost of the item. they wanted £25 for next day delivery! Have bought many items for my new kitchen but this company take the biscuit. Slow delivery at ridiculous prices, no tracking, have to wait in all day for delivery, what planet are they on???? I have had excellent service from so many companies with tracking, texts to confirm time of delivery etc. This company are the pits. Avoid them at all costs!!!!!”

Posted 6 years ago

“Poor coordination with their suppliers for delivery (3 delays, extending delivery date by 6 weeks), broken item upon delivery, collection of broken item firstly scheduled for the wrong date and secondly they did not turn up. Customer services friendly, but do not follow up with requested information within agreed timeframes. I strongly recommend that you use an alternative company.”

Posted 6 years ago

“APPAULING CUSTOMER SERVICE!!!! Just sold us the wrong boiler then take no responsibility. Contact Sorghum Birch and treat us reasonably!”

Posted 6 years ago

“Tap arrived scratches and missing parts, phoned plumb nation to get a replacement. Lied to about a replacement being sent from manufacturers now trying to get a refund but being left on hold or promised call back that never happens. Only thing left to do is involve trading standards. Would never use this company again”

Posted 6 years ago

“Obdurate sums up Plumbnation's approach to after sales service in my case. They did not accept my complaint of incorrect supply and request for customer consideration. They repeatedly quoted terms and conditions of sale and exhibited total lack of empathy and goodwill. They state their aim of resolving customer complaints quickly on first contact and going the extra mile to resolve issues, but I experienced none of this. If you want quick delivery, they are excellent. Customer care and consideration I found are the complete opposite. I will not deal with Plumbnation again.”

Posted 6 years ago

“Shambles, this complaint is a fraud. Stay away!!”

Posted 6 years ago

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PlumbNation is rated 2.7 based on 293 reviews