“After almost finishing our shopping (we had been in store for well over an hour) my daughter spotted a dress she liked. As we had 2 of the store's shopping bags, full to the brim, and as I was extremely tired (I am 74) before we entered the dressing room I called over the queuing barriers to the assistant at the entrance asking two questions:
1. Was there somewhere inside where I could sit down while my daughter tried on the dress and
2. Were we allowed to bring the 2 shopping bags into the dressing room.
We received a very surly answer of "yes" to both of the questions.
We therefore made our way down the queuing barriers to the entrance. My daughter was asked how many items she had to which she replied "one". The woman then looked at the 2 shopping bags and said, again very abrupt and surly "you can't take them in, you'll have to leave them here" even though I had just asked asked her and the answer was yes we could. I proceeded to put the bags in the back room to which I was instructed to "take them out and put them here", "here" being right in the entrance to the dressing room. I pointed out that someone would fall over them to which she replied "you need a ticket". The ticket was duly given and then I had to pick them up and place them, yes, guess where, back in the backroom. Why they couldn't have stayed there in the first place whilst I was given the ticket is anyone's guess.
My daughter tried the dress but it was too small. At the exit a different lady put my daughter's "how many items" ticket into the machine and said "you took 5 items in". My daughter said "no, I only took one item in". The assistants then kept shouting through to the surly woman at the entrance who said "she hadn't written it down" whatever that meant. What followed was excruciatingly embarrassing for my daughter. She was literally frog marched back into the dressing room by another assistant who looked round the dressing room with my daughter and then in front of a now, very long queue, shouted loudly that there was nothing in there. The whole fiasco was horrendous. The "frogmarching" assistant then apologised to which I replied that the assistant on the entrance needed training on her customer service skills and her manners. I was then told it would be reported to the Supervisor.
I spent £165.50 and my daughter spend £102.00. If we hadn't spent such a long time choosing the gifts I would have just walked out without buying anything.
The time was circa 1.00 pm on Wednesday 13th November.
It was a really bad experience and we both feel really aggrieved. ”
“I was not able to try shoes on with my trousers to see how they look and it was for a funeral.woman in the fitting room not very understanding infact quite rude.”
“Primark sorry to hear I had a bad experience...Well I'm sorry that I've always given you my money... Tried to change a coat that was a size bigger but told I couldn't..even though I had a valid receipt...I was 1 day out of there're 28 day policy ...Im also a disabled person so getting out is very hard for me. I also had about £150 worth of other goods I wanted to buy as xmas presents. When told I couldn't even exchange the coat for a bigger size...I told them..for donkeys years I've always shopped in Primark and has from today you have lost my custom...Primark what a stupid policy you now have...I could understand if I didn't have a receipt but I did....With this policy of yours I'm now looking forward to seeing your company going into liquidation very soon.”
“Worst costumer service ever!!!
Live abroad, asked to Change size to new with tags cloths with receipt a bit more than 28 days- BIG NO!!!
Unbelievable!!”
“Terrible refund policy even with receipt and all the tags! They said they couldn’t take back a blouse I bought on Saturday and returned today. As it had a mark on it - the same mark they sold it to me with! Then said by their own admission they wouldn’t buy from the shop they work in. Taking it to trading standards to resolve as the staff offer very bad customer service and don’t follow their own refund policy. Avoid At all costs!”
“Went to trostre primark this morning
Wanted to use the ladies cloakroom didn't know if there was one there as not sign posted. Asked a member of staff on the children's dept and she was most helpful cant thank her enough as I'm disabled. What a wonderful customer service I received today you should be so proud of your staff there .”
“The clothes recently had gone up in quality of material on some items, especially the jumpers and coats. Still some poor quality items and they’ve put up the price like for instance dresses now £18. You can go into Zara or other stores, pay £10 more and get a more quality item. Wouldn’t be so bad if they kept to lower pricing. Also sometimes the sizing is off recently. I’m a I’ve 12 on top and a 10 on the bottom. I range anywhere between 10 to 14 in that shop. Just bought a size 10 of trousers, too big. Bought a size 10, then, 12 on a skirt too small and 14 was massive. Was quite disappointed. Also found stitching in certain items is not always straight. Shoes also hit and miss. Flats are ok but their heels become uncomfortable after wearing for 3/4 hours of wear. Not find that in other stores. Very off putting. Rather spend the extra and get better quality. Gave it 3 stars as sometimes it’s quite good. A hit and miss store. Just been finding this problem going into the autumn season, as it wasn’t much of a problem before.”
“My sister bought me a dresses in Primark yesterday, it didn't fit , only wanted to exchange it today for bigger size but had no receipt ( it's still in stock ) how ridiculous”
“Primark customer service the worst ever ( not in store there rules in general ) returned an item 1 day late with receipt and tags intact to be told no you can’t get a refund asked by the manager to email the company to see if they would do anything explained that I got the dates mixed up as I was going on holiday rushed back to store to take it back got a standard e Mail back about returns policy that I already knew they didn’t even reply to my response that explained the circumstances..... the item is as bought in a salable condition disgusting customer service I will complain again and c if I get an adequate response otherwise I’ll shop elsewhere .... not happy”
“I was.in absolute awe of then today, it was hot I'd forgotten my pin number the shop was closing n I was full on panic, my bf had went for ice cream of all things! The staff couldn't have been any more accommodating and so understanding, patient and made me feel not si embarrassed the account helped calm me down got me through my purchase which I was just for leaving after forgetting pin with mind freeze. They were awesome I wish I knew there names to thank them personally and I'll scream it from all sites
Thanks guys”
