“I received a Christmas gift, and went to a Brooklyn, NY store to exchange. Of course I did not have a receipt for a gift. The cashier stated the policy is no exchanges without a receipt. I didn't ask for a cash refund, just an equal exchange. Not a good experience. 😕”
“I was wanting to exchange 2 Christmas presents which I didn’t have the receipts I was told by the cashier at Primark princess street Edinburgh that they don’t accept items returned without a receipt the tags were still on the items.”
“Was in the Norwich store this morning being served by a young man who was singing throughout the transaction,while it is nice to see someone happy in their work it is very off-putting as didn't get any interaction from him which seemed rather rude.alaire”
“At the Walden-Galleria in Buffalo, NY. The checkout clerk was both extremely rude and insultive to my wife. My wife asked if an item that was not discounted would qualify as an identical item that had a discount (same product number, same cotton pajama's same design, etc.). The clerk became aggressive to the point my wife was AFRAID of the clerk. Turns out my wife was CORRECT and your employee both nasty and WRONG. I liked the Primark in Boston. This store is dirty and has at least one very bad employee.”
“The member of staff was really helpful, his name was Mubaraka.. He was on the shop floor , I asked for help and he went to find what I was looking for and I am so pleased. The other staff who served me on the counter me , I think her name was Jolene . Both together gave excellent service . I went there on the 21.11.23 and it was busy .”
“I have just used the Primark 'click and collect service', and it has been 100% perfect, from start to finish, their website was easy to use, they confirmed my order quickly, and notified me every step right upto collection. Also my items are very well made.
Top marks to Primark and their Customer Service Staff, many thanks to you all.”
“If it wasn't for a Cashier name Carla I would never go back to the Jamaica ave store. They are rude and disgusting in there the cashier was very pleasant and assisted me even made me chuckle she needs a raise”
“Primark is a shoplifter's paradise! No alarm tags!
Wander around the shop and you'll see groups huddled in a corner, stuffing items into a suitcase, putting a double pair of pants on their small child, removing labels and filling their private bags with items.
They buy a load of clothes and accessories etc, then return the next day with the receipt and collect all the same items from the shelves and simply get their money back. Too easy!
The loss rate must be huge!
Some fill a suitcase with stuff, pay for the suitcase, empty out the stolen goods at home, then return the suitcase to get their money back!
Primark need to have a service (returns) counter at the entrance of every store so customers must return goods BEFORE entering.
They also need vigilant guards and camera monitors.
Every time I go to Primark it's so obvious and entertaining watching all the thieves.”
“New York, Valley Steam Location Shopping at this store today found good prices and a great selection of clothing. My only complaint was where I proceed to check out and pay..To the right of me was a self checkout area..No customers was present yet there was 3 females laughing and talking not assisting any customers. To the left was only one cashier and there was a few of us on the line. This is poor customer service..When I reached the front of the line I asked the cashier if I could speak to the manager of the store she told me no one was available.
Will continue to visit this store..Just hope service improve”
“F.t.a.o. Primark Landudno. Visit the air show in Rhyl had a 5 night stay arrived on Friday 25th august 2023. Visited your store to children’s clothing up the escalator, saw black nightmare before Christmas hooded top and bottoms on a mani Quinn Found lots of bottoms but no tops asked primark staff where they where. Got told sorry , not been put out till tomorrow as we just had delivery , so I travelled back from Rhyl to your store once again on Saturday got told they haven’t been put out yet as we have to go through a lot of delivery stock come back either Sunday or Monday they should be out by then. , called in Sunday on the way back from raf valley , still only the bottoms there ,so after calling 264 times and pressing option 0. To speak to a member of the team. No one answered the phoned , so yet again traveled to your store again got told sorry don’t have any ,, staff member couldn’t help me as wanted to complain and got told sorry the manger is in a meeting,, so I suffered a financial loss travelling in my car daily to your store to be messed around by young bits of kids your staff members , unhelpful , given phone number by one assistant but called it 264 times no answer ,, never as a good customer to primark have I been let down by your customer service and advice from your staff members whom either lied to me or just palmed me off with excuses”
“The manager in the Boston store didn't know her merchandise and kept me waiting. She didn't have any teeth. If your on the front lines you need to have a professional appearance. She needs to invest in some teeth.”
“Had worst experience with them went in on Saturday I had two gift voucher used up first gift voucher so I broke in to the other one with £100 they took the £100 gift voucher away thinking it’s was with nothing on it and destroyed it and gave me the not valid one back went in today and they said nothing we can do when I have the receipt of the 2 gift vouchers that’s £90 destroyed!”
“Down market fashion stores .Service is more like a supermarket than a department store. Plenty of quest the tills . Caters for those wanting cheap and cheerful fashion and who don't care where it's produced , by whom or with what . Very popular with those on a tight budget and who don't do classic or favour quantity over quality . Not my cup of tea at all . It's definitely a marmite sort of shop - you either love it or hate it .”
“Is it possible for Primark to improve the quality of their clothing since all have increased in price some ladies clothing won't last a few washes before they start coming apart I'd rather shop some where else where the quality is better.”
“PRIMARK MUST BE LAUGHING AT THE PUBLIC EXPENSE ALL THE WAY TO THE BANK THROUGH THE CHRISTMAS PERIOD!!!!
I know we are in ressession and people can't afford much and primark offer very cheap clothing but do they have to treat the public like 'fodder' when it comes to their returns policy????
I was given a couple of Christmas presents from Primark which was the wrong size, all had tickets and barcodes attached with price taken off, therefore clearly from Primark. As they were Christmas presents. I had no receipts. I asked for a change of size. I was told by the cashier and manager it is Primark Policy NOT to exchange goods for any reason without a receipt.
SO PUBLIC BEWARE OF NOT KEEPING YOUR RECEIPTS DURING CHRISTMAS SEASON WHEN BUYING PRESENTS FROM PRIMARK. THEY ARE CLEARLY TAKING ADVANTAGE AND WIELDING THEIR POWER OVER THE PUBLIC THROUGH THEIR UNFAIR POLICY.”
“I bought a pair of pyjamas for my daughter from primark Fort Kinnaird, Edinburgh. Once home I found that as damaged. I didn't want to give that to my daughter so I went back and got it changed for another. When I gifted that to my daughter, I realised that it was too big and I went back to them asking for a small size, but I didn't have my receipt. I tried to convince them the situation but they did not help me. They might say it's company policy, but what is customer service???? I also work in retail industry. And it's nearly 8 miles I travelled to get it changed. I will NOT be shopping at primark anymore..”
“I took back 5 clothing items to Primark Bromley this morning. At first the girl on the till only inputted 4 items and when I pointed out that there was 5 items, she had to ask for help from another member of staff as she didn’t know how to add another item. The other member of staff, thought I was buying the 4 items that the original girl had already refunded and unbeknown to me, added them to my bill - I bought a further 8 items. I left the till, but thought that the amount I had paid was too much for the items I had, so checked my receipt and realised what had happened. I then went back to the tills, to raise my concerns about being overcharged. A member of staff - Jacob - went through my bill and the items in my bags and said that he would have to check the camera first before I could have a refund. I needed to get back to my car, so I have given my telephone number and name for him to call me when he has looked at the cameras. Then I will have to go back into Bromley to pick up my money - £23.00. Also, one of the t-shirts I bought was priced at £2.50 and I was charged £3.00 - Jacob had to give me 50p back. Members of staff on tills really need to be better trained!
Has been over 3 hours since I complained and still no telephone call.”
