“these stupid paper bags keep ripping and today i spilt my boba EVERYWHERE and got all of my new primark clothes DRENCHED in milk, due to the poor quality,cheap paper bags.if this is not resolved in the next 3-5 buisness days i will sue as my dad owns new look and will bankrupt your company like toy'r's.
many thanks, the billionaires daughterđ„°”
“Whilst shopping at Primark in Concorde North Carolina the fire alarm went off. The store managers were frantically running round and rudely screaming out shoppers to âGET OUTâ! Their aggressive behaviors were confusing, comical, and shows a level of unpreparedness. I talked to the store security manager and she said it was not a drill, but her security team was cool as a cucumber and helped get people out collectively and in organised manner. I wonât go back there after being screamed at by Kyle.”
“I was looking for a thermal vest top in the Stadium Milton Keynes. I asked Pramila where I could find the top. She explained that nearly all the tops had now been sold but took me to where there were a few left. She then suggested other options of what would be useful then proceeded to take me where the other tops were kept. I was very impressed with the customer service that I received today.”
“Sunderland store excellent service with Kaye on the till.
Kate noticed there should have been 2 make up removers in the pack that I was purchasing, Kate had no hesitation in getting me a replacement.
Cheerful and pleasant, so good to be served by someone to be happy at work.”
“Never had a problem shopping in Primark but don't trust their website Checked stock through their website Says they had it in store only to be told when I got there they didn't When I questioned this was told website isn't accurate so what's the point in having one ?? Total wasted journey If it had stated it was low un stock like it said on other stores I would ve been ok But it stated In stock Won't be trusting that again”
“I visit primark at the st anns shopping centre in harrow regularly and the problem is always lack of certain sizes especially 16 and 18 but in general for the essentials its ok”
“Bought two T shirts today at Liverpool branch. ÂŁ12 each. Superb quality, got a silky feel about them. Quite generous size for a small but look great. Customer service great too. Anyone who thinks everyone shops online these days needs to go to Primi, Liverpool!!!!”
“I recently went to Primark in Hanover, MD, and I was not pleased with the customer service on the floor. The employees were talking to each other instead of assisting me. I had to go to multiple people to find one coat. It was a very unpleasant experience and I will not be shopping there again.”
“I received a Christmas gift, and went to a Brooklyn, NY store to exchange. Of course I did not have a receipt for a gift. The cashier stated the policy is no exchanges without a receipt. I didn't ask for a cash refund, just an equal exchange. Not a good experience. đ”
“I was wanting to exchange 2 Christmas presents which I didnât have the receipts I was told by the cashier at Primark princess street Edinburgh that they donât accept items returned without a receipt the tags were still on the items.”
“Was in the Norwich store this morning being served by a young man who was singing throughout the transaction,while it is nice to see someone happy in their work it is very off-putting as didn't get any interaction from him which seemed rather rude.alaire”
“At the Walden-Galleria in Buffalo, NY. The checkout clerk was both extremely rude and insultive to my wife. My wife asked if an item that was not discounted would qualify as an identical item that had a discount (same product number, same cotton pajama's same design, etc.). The clerk became aggressive to the point my wife was AFRAID of the clerk. Turns out my wife was CORRECT and your employee both nasty and WRONG. I liked the Primark in Boston. This store is dirty and has at least one very bad employee.”
“The member of staff was really helpful, his name was Mubaraka.. He was on the shop floor , I asked for help and he went to find what I was looking for and I am so pleased. The other staff who served me on the counter me , I think her name was Jolene . Both together gave excellent service . I went there on the 21.11.23 and it was busy .”
“I have just used the Primark 'click and collect service', and it has been 100% perfect, from start to finish, their website was easy to use, they confirmed my order quickly, and notified me every step right upto collection. Also my items are very well made.
Top marks to Primark and their Customer Service Staff, many thanks to you all.”
“If it wasn't for a Cashier name Carla I would never go back to the Jamaica ave store. They are rude and disgusting in there the cashier was very pleasant and assisted me even made me chuckle she needs a raise”
“Primark is a shoplifter's paradise! No alarm tags!
Wander around the shop and you'll see groups huddled in a corner, stuffing items into a suitcase, putting a double pair of pants on their small child, removing labels and filling their private bags with items.
They buy a load of clothes and accessories etc, then return the next day with the receipt and collect all the same items from the shelves and simply get their money back. Too easy!
The loss rate must be huge!
Some fill a suitcase with stuff, pay for the suitcase, empty out the stolen goods at home, then return the suitcase to get their money back!
Primark need to have a service (returns) counter at the entrance of every store so customers must return goods BEFORE entering.
They also need vigilant guards and camera monitors.
Every time I go to Primark it's so obvious and entertaining watching all the thieves.”
