“Today 2nd September 2022,.was one of the worst days of my life. After purchasing a winter coat, I had left behind my phone at the counter that I had paid at. It was only until 5 stops later on the train that to my absolute horror I realised it was missing. I made my way back to the Marble arch shop, in a complete panic...and close to tears explained to one of the managers what had happened. Despite my distress, she remained calm and found out where I had paid, and she was so brilliant and professional that she found out by asking the right questions where my phone was. To say that I was happy would be an understatement!!! I am so grateful that the three people involved whose names I asked.. Marinna, Moya and Basha, were kind enough to care about my suffering even though there was so much going on all around. They still made time to help a customer in need and I will never forget their kindness. Thank you Primark, for having amazing people like these three heroes representing you. In my opinion they deserve a raise for going above and beyond to help customers, and I will be telling all of my followers on Instagram, and YouTube that I have my phone back ( which is my life) thanks to their caring. The honesty, is something I will not ever forget. And I know I'm going on a bit too much, but if you have ever lost your phone then you understand the pain I was in when I thought it was gone forever. And thanks to your amazing team, it was returned to me. Primark, can I just say I Love You! And please cherish the lovely team that continue to do you proud.
Sincerely, happiest customer ever
Ariana”
“A shop that sells bright coloured men's briefs instead of only boring dark colours and at a good price too. Furthermore the sizing is spot on and so is the comfort of the underwear. Returned and bought a second set whilst they are still available.”
“I am very happy. Grew up with Disney so I really love that someone my age can find them at a good price. Only problem I have with it store is I spend too much đ”
“I had an amazing experience today in Primark just because of genuine kindness. My arm is currently in a sling and the staff were extremely helpful throughout the whole shop
you Primark Belfast”
“I am an x employee for Primark Wolverhampton my name raj kaur. They have treated me unfairly, descriminated, no justice, threatened me, and relevant action havnt taken place. New employees should never work there not in this Primark. The managers are.all clicks there. That place need a big shake up the managers are too Äushie there. Avoid Primark employment in wolves.”
“Jeans did not fit as the completely wrong waist size was picked up as a gift by mistake.
Despite returning them still folded and in the Primark bag, their return policy was no can do because the receipt had been binned in error. Credit card evidence of purchase was provided but still not interested.
Strange how their return policy accepts the same jeans when the button had somehow become dislodged and they were deemed damaged!
Honestly and good ethics gets you nowhere with a company with standards like Primark.”
“Very disappointed that I couldnât return an item that had Primark logo and was still in immaculate packaging because I didnât have the receipt. All I wanted to do was change the size. Didnât expect money back but now I have a completely useless item as I canât exchange it. I spoke to Gina who is the assistant manager in Uxbridge and she was appalling! Her customer services was non existing. She kept rolling her eyes and even kissed her teeth at me. Then basically accused me of stealing the item I wanted to return as I had no receipt! The woman shouldnât be in retail. So disgusted with Primark policy in exchange and the level of capability in their management team.”
“I bought their wooden ladder shelf only to be disappointed. Wood in shelf is getting chipped on putting screws. Once unscrewed the wood doesn't hold the screws. Disassemble n reassemble- no shot!
"C" measures 43 cm not 35 cm !
After fixing to wall there's barely any space to thread a bath towel.”
“Don't accept returns after 28 days, which is appalling as I had bought a shirt and it didn't fit I was willing to exchange for a dearer item as they didn't have a bigger size, but they could not do this or offer a refund as receipt date expired. Used to be able to take anything back without a receipt. Sizing smaller as well especially the men's clothes. Won't be buying from the again.”
“Went to the sale this morning at around 11amish at Primark Humberstone Gate, Leicester.
I found an item which I was interested in but it has no price tag. So, I approached one of the staff, Latoya who was extremely busy but also very helpful to my query. Without hesitation, Latoya took the item to the checkout and returned straight to me to give me the feedback.
Thank you, Latoya for your speedy kind assistance. Your effort is truly appreciated and that's a great 5 stars service! Keep up your good work.”
“Customer service is abysmal,once they have your money you no longer exist, they will not accept exchange without receipt even though you have primark logo on the unopened unused and original packaging.
No customer service in stores and jobs worth management who are no help at all. On line customer service is exactly the same. Will not shop here again and recommend others not to until customer services get their act together.
Appalling!”
“The quality of their clothing is bad and cheap even though their prices are average. Got some fuzzy socks and they started shredding in chunks as you see on the floor.”
“Went to exchange an item without receipt, as I had lost it, ( my fault I know) but was refused, as they don't even do exchanges without receipt, which is disapointing. I think customers shud be made aware of this when at checkout,”
“Good and bad only one till open ground floor in Norwich store at 8am today,lady on till doing excellent job managing returns as well as numerous ssles.”
“My husband didn't feel well in the Newcastle store today the first aider Veronica was absolutely brilliant,she got him a chair brought him water, stayed with us till he felt better,and took us to the checkout,and put our shopping through,so we didn't have to wait in the long queue, absolutely brilliant 5*”
“I was at livingstone store on sat 23d Oct to do an exchange and cmass shopping. I wanted to exchange an item for a bigger size. It was a gift to me so had no receipt, only wanted straight swap but they refused. Really bad policy as still had tags on as well.”
