“Today my daughter and i went into primark at Rushden Lakes , She had dress to return and had the receipt. It was dated end of sept so was slightly out of the 28 day's . In these strange time where nothing can be tried on and shops closing and re-opening , people having to isolate , couldn't believe when the woman just said no refund out of 28 days , she had receipt and still had tags on . My daughter had to self isolate shortly after she bought the dress due to severe chest infection and waiting on a corona test results. Told the lady this but she just looked her up and down and said out of 28 days so no refund and just walked away, It's a 5 pound dress . Lots of people have had problems returning things within the 28 days due to lots of reasons , i work in retail and common sense and compassion has got to play some part within these decisions, these are not normal times. 5 pound may not be a lot of money to some people but my daughter has just started Uni , i am a single parent and she only works at weekends so to her it is . The woman ( a supervisor ) was just being a jobs worth . The company needs to re think there policy and be a little bit more flexible .”
“Instead of wasting time when all the fitting rooms are permanently shut, although they could be sanitised, moan about yr naff plastic useless hangers being taken out of your garments on sale, get your staff to send numerous callous shoppers out of yr numerous shops for wearing masks under their noses, their potential killers, you’ve loads of those useless cheap nasty hangers anyway, try wood, better for the planet, fuming customer who was nagged at today by your staff in Maidstone😡”
“I lost my receipt. I asked around and everyone I talked to thought Primark would accept an exchange if goods still had tags- like most other stores.
I have found to my cost (£170.50) that Primark do not. They tracked down my purchase confirmed that a receipt was issued but because I didn’t have the physical copy - they wouldn’t exchange. Even though they had the copy receipt in store!
It was an exchange. They tracked the purchase on their computer. They asked for photos of the items with the tags. They asked for the position of the till and what the assistant that served me looked like. They asked for some numbers off the card I paid with, I supplied all this information and they were able to track down the transaction but still refused to exchange. Why did they put me to all that trouble if they had no intention of offering an exchange without a receipt! Appalling waste of time.
I know it is my fault that I lost the receipt(or my dog ate it) - I think it would have been common sense to have a happy customer by extending their goodwill instead of a very unhappy regular customer who Will never shop there again.”
“My daughter bought a jacket from Primark in Bournemouth took it back to Southampton but forgot record . Making another journey from the forest to Bournemouth we went to take it back and we’re told it was one day out. I ask you in these reading times. Also the attitude of the manager wasn’t good. Won’t be shopping there again .”
“I LOVE PRIMARK!!!
Missed them so much when they were closed in Lockdown but as soon as they opened again i went back there!
We usually go to the Primark in Bluewater and I've never experienced anything bad.
All Primark stores I've been too the staff are polite and everyone is respected.
I don't understand these people saying
'Primark are so bad cos i couldn't take something back cos it was over 28 days or i didn't have the receipt'
Surely everybody knows that normally u can't take stuff back without a receipt!!?? 🤔🤔
Personally i love Primark and will ALWAYS shop there😃😃”
“I love Primark for affordable clothes for children... As constructive feedback it would be amazing to see boys jeans that are more wide leg fitting rather than skinny fit or tight fitting... Not all boys are built skinny and equally not all boys like skinny jeans.”
“absolutely disgusting service in leeds trinity. me and my friend are two teenage girls just wanting to buy new things, basically followed around around by one of the staff with his eyes not leaving us. because we are two teens i expect they may have suspicions but following us around is unacceptable! i feel uncomfortable walking around with him constantly asking “you alright?” i’m disgusted! such a shame cause i probably would of bought many things but with staff behaving like this i don’t think ill ever be returning here as i don’t like being followed around, we were surgical masks too so there was no reason for us to be followed around.”
“COVID 19 WARNING !!! WENT INTO THE LUTON BRANCH OF PRIMARK ON SATURDAY 15 AUG 2020 AND NOTICED NON OF THE STAFF ASKED ME TO WEAR A FACE MASK ALTHOUG IT IS MANDATORY !! ALSO NOTICED A NUMBER OF CUSTOMERS WITHOUT MASKS - NICE TO KNOW PRIMARKS IS BOTHERED ABOUT KEEPING TO THE GUIDELINES AND PROTECTING THEIR CUSTOMERS”
“Primark got some nice attractive clothes but they only fit small men and boys I am a xxL but can't get into 3xl in primark thousands of men all over the country can't shop at primark and have to go to Tesco or sainsbury's”
“An elderly family member bought my 7 year daughter some leggings and a top, as she Is tall for her age they didn't fit. My elderly family member couldn't find the reciept so within a week of the purchase I tried to return the items not for a refund but an exchange, they still had tags and labels on them and you could clearly tell they were from primark.i was not even allowed an exchange at the till, I contacted customer service who told me the same. I will never shop there again as my elderly relative has wasted money. I used to be a regular customer not now, there is absolutely no decency within the company morales only to make money on their cheap over priced merchandise and after this myself and some of my family members who where discusted at me not been able to get an exchange will not shop there again either!!!!”
“very easy to see where everything is in the shop - long queues but move very quickly as they always have lots of cashiers working.. The Birmingham stores are always very tidy and workers are helpful when you need anything. They are always willing to go look or order what you want.”
“I really wish people would stop complaining about primark not refunding or exchanging things even when they have tags attached. Everything in the shop have the tags attached. People could have just picked it up from the shelve. It really isn't hard to keep a receipt. So please stop making excuses and blaming the shop. It's your problem not theirs.”
“Well all in all a good experience but the reason I put a 4 is that the bags are always tearing apart so when I go it's raining ☔ one time and I have to lift the bag with two hands becuse there is a rip down rhw side and my things are comming out the quality of the things I bought were very good so that's a bonus I just think that they should have plastic bags”
“I’d shopped at Primark Westgate Oxford and went to Pret for lunch. I realised on leaving that I’d left a Sweaty Betty bag of shopping somewhere in Primark. The security officer at the door was Faycal Lemones and on telling him the issue took me up to customer services and found my lost bag of Xmas shopping. He was brilliant. Very reassuring and helpful, even said that he’d check the security cameras if we couldn’t find it. Great customer service 🌟”
