“I had a very bad experience of primark.the customer service is so bad.i wanted to exchange something they didn't let me.!They said I have to go in one month. I couldn't go in one month because of my work and I told them.they could of help me if they are nice and if they nice customer service. They should of understand my situation. I'm so disappointed.”
“Just went to buy a shirt in Primark in Darlington. There were about 40 shirts on the display but everyone I picked was slim fit. In fact there were only about 5 regular fit shirts and the one I liked, I couldn't find my neck size. Primark used to have decent men,s clothing, but now almost everything is slim fit, presumably aimed at the younger members of society. I always used to shop in Primark but in future will buy my clothes elsewhere where they have a decent selection of regular fit clothes.”
“Went to Primark in Darlington to buy a shirt today. There were about 40 on the display, but every one I liked was slim fit. There were only about 5 regular fit shirts and the one I picked didn't have my neck size. Primark used to have an excellent variety of men's clothing but now almost everything is slim fit. Is this a change in marketing strategy? It seems that the majority of men's clothing is now aimed at the younger members of society. I always used to buy my clothes at Primark, but will shop elsewhere in future.”
“Worse ever experience!!!
The male East European duty manager of Primark Luton The Mall is the worse person to wear a manager title and badge. Anytime you see him on the shop floor he's having long and private chats with shop assistants speaking to them in his language. They don't pay any attention to customers who want to pass to have a look at there stock, for which you usually come in. He's blocking the way getting rude and arrogant if you want to pass and gossips behind customers backs in his language with shop assistants who come from same place. He might be chosen by the wrong person, because that one hasn't got any single clue of retail and customer service at all. Luton needs a complete change so that customers can have their browse and chose their items which they are going to buy without that embarrassing show of your duty manager. If that's all he knows about it's a great shame that you pay him!!”
“I would like to leave a feedback on a staff named Marysia from the Primark Oxford Road store in London. I received very good service from her on 13May when I went to return my purchases and was given a full refund . She was efficient and understanding and I am grateful that she was at the returns counter.”
“Absolutely disgusting, customer service and returns policy in Bromley Store. I have never been so embarrased when trying to return an item to a store. The staff were rude and condescending. I had a few dog hairs on the item to be returned, which I could quite easily of removed, but I was told that the item was now unsaleable. Make certain you are totally sure of any item you purchase, better still don't shop there at all”
“Discusting that they won’t exchange without a receipt even with labels on and clearly not been worn . Don’t care if it’s the law most decent companies allow this and primark don’t have good ethics in any shape or form . Discusted I am grieving and have no reciept as my step mother bought my daughter a dress form there before she passed it doesn’t fit so can’t even exchange it didn’t want credit note or cash just a simple exchange . Will be taking my custom elsewhere to a firm who appreciates me !!”
“I want to leave feedback about assistant called Mira in Chester store she went out of her way to find what I wanted it made me very happy so I wanted to prace her”
“£600 TO SPEND BUT NOT ALLOWED IN!
When we come away on holiday, it always comes with the need for my Wife to enjoy some retail therapy. We ha drive 42 miles especially, to visit a town with a Prtmark.
Having two incredibly well behave dogs, a Cocker-Poo and a Golden-Doodle, isat on a shoes fitting bench with dogs sat beside me, whilst my wife went on a sending spree.
When I was told to leave, I found my Wife with her arms full of clothes. We did as we were told, we left, abandonjng what was obviously hundreds of pounds worth of clithes.
With so many shops closing, I'm amazed to find Primark turning away business and like so many other dog owners, having been banned, shall respect the ban and will never go through their doors again.
As it happened, my Wife finally spent just under a thousand pounds on clothes she didn't need. I was hoping being banned would save me money, alas, I was as unlucky as was Primark!
With an anti-social policy, I look to the day when Primark start closing its branches”
“£600 TO SPEND BUT NOT ALLOWED IN!
When we come away on holiday, it always comes with the need for my Wife to enjoy some retail therapy. We ha drive 42 miles especially, to visit a town with a Prtmark.
Having two incredibly well behave dogs, a Cocker-Poo and a Golden-Doodle, isat on a shoes fitting bench with dogs sat beside me, whilst my wife went on a sending spree.
When I was told to leave, I found my Wife with her arms full of clothes. We did as we were told, we left, abandonjng what was obviously hundreds of pounds worth of clithes.
With so many shops closing, I'm amazed to find Primark turning away business and like so many other dog owners, having been banned, shall respect the ban and will never go through their doors again.
As it happened, my Wife finally spent just under a thousand pounds on clothes she didn't need. I was hoping being banned would save me money, alas, I was as unlucky as was Primark!
With an anti-social policy, I look to the day when Primark start closing its branches”
“A lady called Donna served me this morning in your Nottingham city store on the tills on ground floor she 'folded'my items poorly and when I asked if she could do them again she said No that's the best I can do we're not shown how to fold clothes. It was around 10.30....terrible attitude....no hello/goodbye nothing.”
“excellent customer service from Eddie (the supervisor) at Primark Manchester store. Went in for specific tshirts, no stock but Eddie checked when more stock was coming in, I gave him list of what sizes (12 in total) I needed and he phoned me 2 days later to tell me stock had come in and he had my order held separately for me to come collect and pay. Amazing world class service Eddie”
“My husband and i visited metro centre store and he saw a shirt he liked but his size wasnt there him being a rather portly gentleman haha . We asked a young man if they had stock in the back and he said he would check. He came back saying no but they may get some more in. He then said i will go and check for you and sure enough there was a delivery expected last monday. His name is Ray. He was very polite ,cheery and very helpful. When we went back we were able to purchase the shirt and he was there to help with other items.thank you RAY”
“If only the staff in other stores were as nice as those in Primark.! They are always friendly, treat customers with respect and nothing is too much trouble! Absolutely fantastic- thank you!”
“To many child size crop tops these are tbe only nice styles everything else is shapeless and plain so disappointed with your store now i always lea e empty handed stop with the tiny stuff”
