“Alarmed by the amount of shoppers in your Irvine store today not wearing masks (this is still mandatory in Scotland). No signage regarding this at the entrance and did not see anyone being questioned regarding this. I did not feel safe and left quickly and won't be back for a long time. Surely you have some responsibility for the health of your shoppers and workers and should apply all local rules for the country you operate in.”
“I visited the Telford store yesterday and thought it was to be congratulated on how tidy and smart the shop was. It is the best one I have been in. To be honest being a grandmother in my 70s I have only visited the shop with my granddaughters, but have now made a few purchases myself. Well done Telford store.”
“Exchange policy for lost reciept is ridiculous , exchanging an item unworn with tags for another item is no loss for primark . Except I won’t be buying from there again. So there s your loss.
If they at least offered an email reciept as back up they would have a leg to stand on with their draconian refund policy .”
“I would like to thank Primark for their excellent staff and assistance.
Bored with grey dull sports wear I enquired if any gender neutral wear was available
I was soon directed to far more colorful sports leggings and mesh tops. The staff couldn't have been more helpful.
I purchased leggings and unisex mesh bra tops.
I wear these at the gym and get admiring glances of both male and female members.
I attend the gym in bright rather than dull colours with a new found confidence.
Plus very comfy a good price and wash well
Well done Primark.”
“Prices very deceiving … the price on tag is never the right one on the receipt. This needs to be looked into .. I compared the price on clothes and receipt and total came to $16.50 more on receipt!!”
“Never shop there!!!Waiting in line to return something. Working came over and told us to move because we weren’t in the right place. He said we had to go behind other people that came after u. So rude because we were there first. if I could give it no stars I would! Never shop there again.!! He was so unprofessional!!”
“I took a dress back to Wakefield a small hole had got bigger the female manager was very rude and accused me of tearing the dress l rarely return items about 2 in 3 years l had just recently had a cancer bowel diagnosis so l was already upset”
“the prices on your items are very decieving. many of your items are different when you go to the register than what they are marked wrong wrong wrong....”
“I visited my Chesterfield store Thurs 17 June 2021 I purchased clothes for my Grandson who also picked up a pair of sunglasses The lady on the till was very polite and helpful took the stickers of the glasses so he could put them on very nice friendly lady wish they were all like that .”
“I so love Primark. Visited the store today. Was cool, clean, staff busy, polite.
However?, I have never had my items thrown into my bag like I have had today?.
Had I not been with someone and people waiting to be served?. I would have told Joe to take everything out and place in bag with slightly more effort than he did?.
Not happy.
😡☹😡☹”
“Two younger members of staff on tills in Norwich store thought it was ok to have private conversations including moaning about company while other staff members serving customers.If they dont want the job quit and let someone who does have it.cls”
“X Your staff is really rude in service and do not value customers. Today on 03 may 2021 i had really bad experience with primark slough. Yesterday on 02 may 2021 i bought a ladies top from there and billed normally, at home when i tried its size was not fitted to me and I thought to change size today. I went to store for exchange size and billing person told me that the item wasn’t billed yesterday. I already gave them yesterday bill but they were keep saying its not billed and I can’t exchange or take that item with me. I told them that this may be your staff mistake but the staff started talking rudely to me and started threatening to call security. I was seeing first time this kind of behaviour though i am buying stuff from primark from long time. I ask manager to check yesterday cctv but he denied to show me footage . This is really rude that for inly 5£ item i have to get through this and that too with primark staaf mistake. I am very disappointed and disheartening with their behaviour 😞😒. You have lost your loyal customer due to your arrogant staff”
“my experience isnt with primark its the stupid people that dont want to respect the returns procedure if you dont have a proof of purchase how are the staff to know that it hasnt been picked up in store (i.e. stolen) and trying to return for exchange get a new reciept then get money back (fraud) give rhe staff a break.”
“Very disappointed with Primark return policy. I recieved a dress from primark £15 as a gift and the dress were wrong size. The next day I went to primark and wanted to do a straight exchange, it also had tags. But because I didn't have my receipt the staff refused to do the exchange without a receipt. Primark needs to upgrade the return policy and to allow returning without receipt. I also work at a retail and I understand all sorts of customer complaints. Returning any items should allow the tills to recognise which card it was paid with. Cash/gift card etc. And it should also recognise when it was purchased. Every store has it's own return policy. Returning without a receipt should be acceptable, as soon as you scan the item it should allow the tills to recognise everything. If the item were a gift the customer had the right to get a refund and have the money back on a gift card atleast????
I'm very disappointed with primark and I don't see any point shopping at primark ever again!!!”
